Flooded Burstner Eliseo poor build quality

[AndyP12345]

Just had a bad experience in a new 30 day old Eliseo. The cold water pipe had not been fitted correctly and became detached from its fitting dumping sone 75 litres water into the living area. Kitchen units soaking wet, water under the floor not sure where it all went !! Not a great example of Burstner quality control. Rejection email sent to dealer.

Now undertaken repair and has been water tight today. Staining on bottom of wet kitchen still visible still wondering where the water we didn’t mop up is hiding

 

[Henry Walpole]

Just had a bad experience in a new 30 day old Eliseo. The cold water pipe had not been fitted correctly and became detached from its fitting dumping sone 75 litres water into the living area. Kitchen units soaking wet, water under the floor not sure where it all went !! Not a great example of Burstner quality control. Rejection email sent to dealer.

Now undertaken repair and has been water tight today. Staining on bottom of wet kitchen still visible still wondering where the water we didn’t mop up is hiding

Sorry to hear that. This happened to us (on the bathroom tap) with our brand new Niesmann Arto. Fortunately we were in the van at the time and spotted it immediately so we were able to stop it with no damage done.

 

[AndyP12345]

Are we likely to have any problems caused any damage as result.

 

[TinaLes]

Sorry to hear about your water leak, hope it dries out OK, maybe stick a de-humidifier in there for a few days to draw as much moisture out of the soaked cupboards as possible, lift up all floor hatches.
I had a similar undetected leak in our home kitchen behind washing machine, didnt notice until the floor got wet and the kitchen unit bases started to swell. It soon shrank back after the dehumidifier did its work, mind you it was a large de-humidifier, extracted about 5ltrs a day.

The water leak could happen in any van make not just Burstner, even worse when it happens in a fully winterised double floor van, as many pipes are run between the two floors, so harder to spot and find the leak in some areas.
Good luck, hope it all dries out satisfactorily.
LES

 

[AndyP12345]

Just wondering how to discuss with dealer as it’s such a new van

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[Jimbohorlicks]

Yes you need to sort this out with the dealer. All the kitchen unit bases will have soaked up some water and also any joints between the wall and the floor where they connect, if not sealed may have some water ingress. 75 litres of water is a lot of water to mop up.
I would be bouncing the dealer up hill and down dale ,they are supposed to do a ppi check of all appliances as a minimum, check your paperwork to see if this has been signed off. If you are within 30 days of receiving the van I would issue a rejection notice pending rectification and suitable recompense.

 

[AndyP12345]

Yes you need to sort this out with the dealer. All the kitchen unit bases will have soaked up some water and also any joints between the wall and the floor where they connect, if not sealed may have some water ingress. 75 litres of water is a lot of water to mop up.
I would be bouncing the dealer up hill and down dale ,they are supposed to do a ppi check of all appliances as a minimum, check your paperwork to see if this has been signed off. If you are within 30 days of receiving the van I would issue a rejection notice pending rectification and suitable recompense.

 

[AndyP12345]

As luck would have it it was on day 30!

 

[DavidG58]

Hopefully no harm will have been done, fully understand your anger and angst, I would be the same, but keep heating on, presuming are in it anyway tonight , see how it all looks tomorrow

We had a flood right through ours but not quite the quantity you have lost, a shower tray full due to closed drains and a random tap activation , first bend we had a mini tidal wave from back to front

All went somewhere we wiped the floor clean and carried on

Try and stay calm

 

[AndyP12345]

To be honest we’re All calm here it’s just one of those things … been walking all day heating now on but it’s too blooming warm in here now

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[Boringfrog]

Just wondering how to discuss with dealer as it’s such a new van

I would be wanting a new van

 

[poppycamper]

Hopefully no harm will have been done,

DavidG58 ... you start this paragraph with "hopefully".
IMO not good enough!. 75lts is a LOT of h2o and the damage may seem minimal at moment but never the less, hidden. However this is a new van. Who knows what hidden gremlins are lurking and maturing into one great issue in the future..
Only logical remedy..... NEW VAN..

 

[DavidG58]

DavidG58 ... you start this paragraph with "hopefully".
IMO not good enough!. 75lts is a LOT of h2o and the damage may seem minimal at moment but never the less, hidden. However this is a new van. Who knows what hidden gremlins are lurking and maturing into one great issue in the future..
Only logical remedy..... NEW VAN..

Thankfully there are usually many ways to see a problem

I would expect 90% of the water will have escaped through drop vents within seconds of leaking, max depth never more than a couple of mm

I still hope and expect very little damage will have been done, no point worrying till it can be fully assessed

Stay positive

 

[Bessy765]

Our 2019 Burstner which we bought brand new, suffered a similar problem. As the taps have micro switches to turn the pump on the kitchen one did not always turn the pump off when closing the tap. This pressurised the system and the cold pipe to the sink blew off and the water ran under the sink unit and soaked the carpets, when we were in France.none of the water pipes had any sort of clamp on them.

 

[AndyP12345]

Thanks for all the comments and advice
Email sent to dealer on day 30!
Will update on how things progress
Enjoying breakfast with stunning devon views in a sunny but chilly morning

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[AndyP12345]

We have a way ahead to understand what has happened. Dealer was obviously not happy with rejection but has been pragmatic in a resolution. We have agreed to place the rejection in hold and have a third party Burstner undertake a damage inspection. Dependent upon the outcome we will agree a way ahead repair, replace or reject

I will keep you all posted how we get on

 

[BusyBuilder]

The units will have soaked up some water and imo they will blow. Maybe not straight away but in near future the base units will swell, this will cause all sorts of problems, like ill fitting doors and drawers, veneer splitting or peeling.

If this was my van it would be back at the dealers now. You were lucky with the 30 day cover. There will be another van along soon.

 

[AndyP12345]

We still have the 30 day cover as that just gets placed on hold until the inspection is complete.

 

[RedFrame]

Just playing "Devils Advocate"...

Is there not a Water Pump master switch on the control panel, if there is did you leave it on while unattended?

I don't know but it could be an argument that a dealer came up with.

Cheers
Red.

 

[gus-lopez]

Just playing "Devils Advocate"...

Is there not a Water Pump master switch on the control panel, if there is did you leave it on while unattended?

I don't know but it could be an argument that a dealer came up with.

Cheers
Red.

Why would anyone not expect to be able to leave the water pump on permanently? That is like using a tap indoors & then turning the stop cock off every time. If the installation is done correctly it should sit there quite happily. My pressurised system has sat there for over 3 years with the pump switched ·"on"

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[VXman]

Why would anyone not expect to be able to leave the water pump on permanently? That is like using a tap indoors & then turning the stop cock off every time. If the installation is done correctly it should sit there quite happily. My pressurised system has sat there for over 3 years with the pump switched ·"on"

This is true. I must admit I try to switch the pump off when I leave the van but don't always remember when travelling. You do need to leave it on at night though should a early hours wee be necessary.

 

[RedFrame]

Why would anyone not expect to be able to leave the water pump on permanently? That is like using a tap indoors & then turning the stop cock off every time. If the installation is done correctly it should sit there quite happily. My pressurised system has sat there for over 3 years with the pump switched ·"on"

Why would a manufacturer put a separate pump switch right next to a 12v hab switch when both would have the same effect on the pump?

To answer your question, I would say because if you left the pump on whilst unattended and there was a failure your MH would be swamped with the contents of your water tank...

Don't get me wrong, we left our pump on all the time too, as I said originally, just playing devils advocate...

Cheers
Red.

 

[Henry Walpole]

Why would a manufacturer put a separate pump switch right next to a 12v hab switch when both would have the same effect on the pump?

To answer your question, I would say because if you left the pump on whilst unattended and there was a failure your MH would be swamped with the contents of your water tank...

Don't get me wrong, we left our pump on all the time too, as I said originally, just playing devils advocate...

Cheers
Red.

When we had our incident (mentioned above), I checked the Niesmann manual and it said the following:

It would be interesting to know if Burstner make the same recommendation. I do now try and remember to turn off the pump each time I leave the van.

 

[AndyP12345]

Not sure this was a pump problem as the pipe became detached from a connector so there was not micro switch to operate the pump. Also the pump still runs ok. Will be interesting to see what the guys who look at it next week say

 

[Coolcats]

Are we likely to have any problems caused any damage as result.

possibly not modern composite tend not to swell like old fashioned wood but taking it to the dealer would be a good idea

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[AndyP12345]

Checked with couple dealers general thoughts are shouldn’t be an issue as it’s a PVC and so not a sandwiched floor construction and it’s a marine ply floor. As mentioned earlier plan is to park van in sun to get dried out. Take to a 3rd party Burstner dealer to have it fully inspected

 

[ontheroadagain]

Due to owning an Adria with the notorious Reich fittings, this thread makes me very nervous.
I hope you get a satisfactory resolution but 75L of water is a lot of water but I suppose it all depends on which direction it travelled and where it exited the van. If there was a vent near the leak you just might be ok, but from what you have said this appears not to be the case.
I don't think I would ever be happy with that van and perhaps rejecting it now when you still can would be the best option.

 

[TheBig1]

Invest in a damp meter for your own sanity. A probeless one is best so no punture holes. Do a test at 10cm increments up the units and wall panelling. Write down the observations and repeat every few days to ensure the van is drying out. A dehumidified is an excellent idea

 

[Coolcats]

Checked with couple dealers general thoughts are shouldn’t be an issue as it’s a PVC and so not a sandwiched floor construction and it’s a marine ply floor. As mentioned earlier plan is to park van in sun to get dried out. Take to a 3rd party Burstner dealer to have it fully inspected

There are members on here who have the tank leak through overfilling and the tank cap not on tight which has caused flooding, as the dealer says the marine ply is pretty robust, as are the cabinets whilst I dont know I suspect being composite the manufacturer knows these sorts of scenarios happen happen and can take a certain amount of wetting

 

[TDub49]

We have a way ahead to understand what has happened. Dealer was obviously not happy with rejection but has been pragmatic in a resolution. We have agreed to place the rejection in hold and have a third party Burstner undertake a damage inspection. Dependent upon the outcome we will agree a way ahead repair, replace or reject

I will keep you all posted how we get on

Sensible solution. Too much potential for hidden damage to follow the "never mind, it will dry out approach" advocated by some others on this thread.

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