Eurotunnel Frequent Traveller

[DangerMousy]

Like many people we have run out of FT tickets (anyone have any spare ones they aren't going to use?) and we are frustrated that ET aren't selling them at the moment. There also doesn't seem to be any info available to tell us when they might resume selling them which is so annoying...it'd be just my luck to buy a non-refundable ticket and then they announce they're going to start selling FT tickets again!

So how about a campaign to show them the demand is still out there? If we all took 2 minutes to send them an enquiry here: Broken Link Removed asking when the scheme is going to be re-opened then maybe we might be able to get some info out of them? If they start getting lots of enquiries on the same topic, maybe someone will take notice?

 

[Ali n Tim]

Done

 

[emjaiuk]

Done

 

[Rob Turner]

Done

 

[MisterB]

Done it several times over the last 4 months and happy to do it again

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[Shrimp]

Unfortunately you can’t buy someone else's spare FT tickets unless you are the named partner in the original transaction!

 

[MisterB]

Unfortunately you can’t buy someone else's spare FT tickets unless you are the named partner in the original transaction!

Not true, I know because a very generous funster added me recently to her account which was set up pre covid, allowing me to use two of her tickets!

 

[orridge]

Unfortunately you can’t buy someone else's spare FT tickets unless you are the named partner in the original transaction!

You cannot change the named partner that is correct but if they never had a named partner you can add them. We were added to another users account a few weeks ago.

 

[DangerMousy]

Unfortunately you can’t buy someone else's spare FT tickets unless you are the named partner in the original transaction!

The wallet can be shared at any time, but only once. So if someone has an existing wallet with unused tickets and hasn't shared it before then they can add someone to it. What you can't do is un-share a wallet and then share it with someone else.

 

[Shrimp]

I stand corrected!!!

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[MisterB]

I stand corrected!!!

Lol, you were only trying to be helpful, you don't have to go on the naughty step !!!

 

[Rappers]

Done

 

[dosser]

I sent then an email asking if FT wallets would be available again. Got the reply below.

Saffron (Eurotunnel Le Shuttle Support) 24 Feb 2022, 10:16 GMT Thank you for contacting us regarding our Frequent Traveller scheme. As you will be aware, Eurotunnel indefinitely suspended the sale of these accounts and we are very aware that this has caused disappointment amongst our regular customers. However, it is an issue that is proving quite difficult to resolve. On the one hand, we understand your position and would like to be able to help by introducing a ticket type that corresponds to your needs. On the other hand, we are in a very difficult position due to the reduction of traffic as a result of the health checks imposed by the governments at the border, in both directions. We do not, at this stage know when the crisis will end and this constrains our ability to launch new products. Please rest assured that we do not want to lose your custom, but I hope you understand that circumstances do not allow us to go further at this time. As soon as we can see a sustainable route out of the present travel restrictions, we will be in contact with all our regular customers to let them know of any discounted tickets. Thank you for your continued loyalty to our service and I look forward to welcoming you back under better conditions as soon as possible. Kind regards

 

[orridge]

Got the same canned response also today.

Is the reduction in traffic because the current rates are too expensive and the middle of winter so apart from the skiers and half-term it would be pretty quiet this time of year anyway.

Since there are no health checks either way now as you have to upload the French declaration and show the vaccine cert to the French passport control that argument does not stack up either.

I suspect financially they are expose due to the high levels of unexpired FT tickets people may still have to use up and they keep extending the final date to travel.

 

[emjaiuk]

Same here, word for word

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[Minxy]

I stand corrected!!!

Sit down man ... you'll make yourself dizzy!

 

[Tombola]

How much can you save with these tickets ?

 

[Shrimp]

Sit down man ... you'll make yourself dizzy!

Not a strong feminist but I thought you knew I was female Minxy!

 

[JockandRita]

Done.

How much can you save with these tickets ?

Quite a bit, ie, each car ticket costs £46, with a minimum purchase of ten, which you split/share with one other. When making your off peak booking, you add a £12 surcharge for the MH, totalling £58 each way. The FT tickets are so flexible too, with no surcharges for cancellation or rebooking.

Yesterday, I had a look at ET prices, and the cheapest standard ticket was £94 each way, so you can see why folks want the FT's return.

HTH,

Jock.

 

[MisterB]

The 'stock' message is better than the previous one, which asked if you wanted to be kept informed, even though they haven't of course BUT it perhaps shows they are reviewing it ....? I just hope they do introduce something similar even though I suspect it won't be until their commitment to outstanding tickets has been resolved.

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[Minxy]

Not a strong feminist but I thought you knew I was female Minxy!

Nowadays apparently 'gender' is more fluid so I suppose I should've said "Sit down *)(EIYTIE" or whatever the shorthand term is!

 

[orridge]

How much can you save with these tickets ?

We used to get 5 return trips for about the price of one or two return crossing during peak season, the cost was £46 (minimum 10 crossings) each way plus £11 camper supplement off-peak so add another £20 each way peak.

So cheapest is £55 each way for a camper, at the moment it is anywhere from £150/160 up to £291 per crossing so a huge difference.

 

[emjaiuk]

When I was working as a courier, I used to get season tickets from P&O, and use the odd one or three for the camper, but I seem to remember they stopped them as well. They used to be brilliant, you just used to roll up to the checkin booth, show them the next ref. no. and you were on

 

[SM0129]

When I was working as a courier, I used to get season tickets from P&O, and use the odd one or three for the camper, but I seem to remember they stopped them as well. They used to be brilliant, you just used to roll up to the checkin booth, show them the next ref. no. and you were on

They still do a season ticket as I just purchased one. They are quite a bit cheaper but the bit that really swings it for me is the cost of taking dos is 50% of what it would normally be. They do have peak season costs etc, but I purchased 10 returns and think I will be saving at least £700- £800

 

[SM0129]

I am on a France Second Homeowners Facebook group. There is literally thousands of people that used to use the Eurotunnel frequent traveller scheme- they are all now pressuring Eurotunnel to reinstate them

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[Minxy]

I can understand them not bringing the scheme back/a new one at present and also extending the date of use for existing ones. For the latter if they have a shorter dead line it means that people will 'rush' to use them and take bookings which could be sold at full price to others and bring in more money in the short term, something they are likely needing. As for the former, as soon as they bring in a new scheme again it will actually reduce their income.

Whilst it would be good for those who want them to be brought back looking at the bigger picture if they don't get the income they need to keep operating it won't matter one jot if there is a scheme or not.

 

[DangerMousy]

Same here, word for word

Yep the exact same one I got too

I'm intrigued by this sentence though:

We do not, at this stage know when the crisis will end and this constrains our ability to launch new products.

The Frequent Traveller scheme isn't a new product, so is it implying that the old scheme is now permanently gone and if they introduce any new bundled ticket offer then it'll be a totally new scheme (with new rules and costs)?

 

[MisterB]

I can understand them not bringing the scheme back/a new one at present and also extending the date of use for existing ones. For the latter if they have a shorter dead line it means that people will 'rush' to use them and take bookings which could be sold at full price to others and bring in more money in the short term, something they are likely needing. As for the former, as soon as they bring in a new scheme again it will actually reduce their income.

Whilst it would be good for those who want them to be brought back looking at the bigger picture if they don't get the income they need to keep operating it won't matter one jot if there is a scheme or not.

im not sure i agree with the financial bits, but do understand what your saying !

the trains will run whether full or not, although they may reduce the numbers of trains running per hour to cover the demand, so there is a 'cost' to run the trains, if they run at less than full capacity, they then lose income - if people take less journeys due to the cost of single journeys, then they lose income.

FT tickets, however 'well priced' they appear to be, will still be producing a profit, albeit a smaller one - i think the old supermarket adage of stack em high and sell em low mantra is a pretty good analogy, in that a train full of FT's may produce more profit than a train 50% full of single journey tickets - i say MAY because i dont know their business modelling - but what i do know is that when it is more profitable for them to reintroduce FT tickets, rather then sell single tickets, then they will do so - which i think is where your point was well made in that they are a business and need to operate as a profitable one in order to keep operating.

Single journeys are often not booked well in advance, so they lose the massive immediate cash injection of FT tickets. i am hoping that the up front cash injection my be needed for investment or even business recovery at some stage in the near future !!!

another point of interest is that at times, they reduced the availability of FT spaces on trains, i sometimes found i couldnt make an FT booking, but could make a single journey crossing (especially at peak times) - i assume this may well be a decision that they will consider and may limit further the availability of FT crossings during peak periods or simply increase the supplements to 'push' FT travellers to 'slack' periods/train times.

one thing that is certain, is that if FT tickets are reintroduced, it wont be because they want to meet the 'wants' (and wallets) of Frequent Travellers, it will be a business decision based on profit!

 

[Minxy]

the trains will run whether full or not, although they may reduce the numbers of trains running per hour to cover the demand, so there is a 'cost' to run the trains, if they run at less than full capacity, they then lose income - if people take less journeys due to the cost of single journeys, then they lose income.

FT tickets, however 'well priced' they appear to be, will still be producing a profit, albeit a smaller one - i think the old supermarket adage of stack em high and sell em low mantra is a pretty good analogy, in that a train full of FT's may produce more profit than a train 50% full of single journey tickets - i say MAY because i dont know their business modelling - but what i do know is that when it is more profitable for them to reintroduce FT tickets, rather then sell single tickets, then they will do so - which i think is where your point was well made in that they are a business and need to operate as a profitable one in order to keep operating.

They do reduce crossings if there is low demand, we've had that ourselves, so it does happen but usually not by more than one or two trains a day.

For existing FT they already have the money in their coffers so the only difference in income would be the supplements on top of that which MHers etc have to pay plus any peak time travel and pets additions so not a massive amount, if the tickets are used for cars then there could well be no additional income at all. Selling those places to non-FT travellers will be totally new income at a time when they need it.

one thing that is certain, is that if FT tickets are reintroduced, it wont be because they want to meet the 'wants' (and wallets) of Frequent Travellers, it will be a business decision based on profit!

If they do a new FT scheme now whilst they will get some who will sign up and put money in their piggy bank ET first have to determine at what level they should be set price-wise and at present I doubt if they can assess that - once they launch something like that it would be very difficult to up the price if they got it wrong.

 

[jongood]

Done.


Quite a bit, ie, each car ticket costs £46, with a minimum purchase of ten, which you split/share with one other. When making your off peak booking, you add a £12 surcharge for the MH, totalling £58 each way. The FT tickets are so flexible too, with no surcharges for cancellation or rebooking.

Yesterday, I had a look at ET prices, and the cheapest standard ticket was £94 each way, so you can see why folks want the FT's return.

HTH,

Jock.

I paid £180 one way last week Jock. Cheapest ferry for our chosen time was £97, still glad we went for tunnel because of the storms.

Nb this was booking about 5 days before travel.

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