DVLA Maybe Back to Normal!!

[zac]

Received my D47P renewal from DVLA on Monday last week to renew my HGV license CE, had a medical Wednesday and sent off both forms D4 as well same day, checked Friday on line and they have already sorted my license as shows extended for another 5 years. Maybe they are now getting back to normal as that seemed to be pretty quick turnaround. Not received it back yet but i am sure it will be here shortly given they have already done it on their systems.

 

[Lenny HB]

DVLA back to normal,- that probably means even more cock up's.

 

[maison]

Yes, they are back to normal.

They have lost my V5 Document sent to them nine weeks ago for correction. So normal service has clearly been resumed.

 

[zac]

DVLA back to normal,- that probably means even more cock up's.

never thought of it that way

Yes, they are back to normal.

They have lost my V5 Document sent to them nine weeks ago for correction. So normal service has clearly been resumed.

I did read that it is better to send letters to DVLA not recorded or special as it then goes somewhere different to what it should. not sure if this was the case but 9 weeks is enough i would of thought to do anything.

 

[maison]

never thought of it that way


I did read that it is better to send letters to DVLA not recorded or special as it then goes somewhere different to what it should. not sure if this was the case but 9 weeks is enough i would of thought to do anything.

Without going into too much detail because I have posted elsewhere.

V5 sent to address provided by DVLA during on-line chat.
Two follow up e-mail messages asking re progress.
Two “Automated replies” received promising an answer within 72 hrs
No such answers provided.
Telephone conversation yesterday with DVLA shows “they have no record of the returned V5”


As I said, normal service is resumed.

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[zac]

That is shocking, i was surprised when I attempted to call them a couple of weeks ago to chase my D47P form that i actually got to speak to someone. It was after an hour on wait though but it was a real person not their automated system.

 

[The Boofles]

I sent our V5 to them on 13th August to update the weight and change of address.
At the beginning of November I emailed them to see why we hadn’t received the new one back and their reply 3 days later was that they hadn’t received it in the first place!
They suggested I apply for a replacement at a cost of £25 but ..... just as well I dithered!!
Guess what turned up last week? Yup - updated V5

 

[Tea Bag]

Hi.
" I know nothing.......... I am from Portugal . I have counted to 10......MANY times now,enlisted the help of SIL...he has now counted to 10 twice.......... All will be revealed as soon/when i get the right result.
Tea Bag the Invincible ?... NO !! The INVISIBLE DOH !!

 

[maison]

I sent our V5 to them on 13th August to update the weight and change of address.
At the beginning of November I emailed them to see why we hadn’t received the new one back and their reply 3 days later was that they hadn’t received it in the first place!
They suggested I apply for a replacement at a cost of £25 but ..... just as well I dithered!!
Guess what turned up last week? Yup - updated V5

I was luckier than you.

The young lady I spoke to yesterday agreed to send me a new “original” V5 at no charge. It will still have the same problem of course. Hopefully I will have the same ultimate result as yourself.

 

[Stacetop]

I sent my V5 on 11th they signed for it on 12th November rang them yesterday they have no sign of it! Was told there are 8 week delays at the moment!

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[Nanniemate]

When I was sorting out my parent estate I sent recorded I was informed by them that this did delay the process as it did not go to them direct.

If I need some very quick (not under lockdown) we would visit often sorted whilst stood at the counter

Just another group of people doing a thankless job who we can all moan about who are trying to pay their bills.

 

[zac]

Well posty just been and my new license is now here, thats 7 days total from posting to getting it back. I really do feel for the people that are still waiting, cant see how anything can take more than a few weeks now, there are of course other factors in play.

 

[zac]

When I was sorting out my parent estate I sent recorded I was informed by them that this did delay the process as it did not go to them direct.

If I need some very quick (not under lockdown) we would visit often sorted whilst stood at the counter

Just another group of people doing a thankless job who we can all moan about who are trying to pay their bills.

I had heard that sending something recorded or special will delay it

 

[dipsie]

The DVLA messed me around for months three years ago, I finally wrote to them listing all the problems that their inability to process their work in a way that should be expected.
I received an apology and a check for £30 to cover my expenses incurred. The letter I have exhibited in a frame on a wall.

 

[pappajohn]

A few more gone down that crack in the DVLA building floor..... Just need to wait for a sparky or plumber now.

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[Lenny HB]

I had heard that sending something recorded or special will delay it

If you are sending documents with your application you are stuffed if it's not signed for, at least if they signed for it it's down to them if they lose it.

 

[jongood]

never thought of it that way


I did read that it is better to send letters to DVLA not recorded or special as it then goes somewhere different to what it should. not sure if this was the case but 9 weeks is enough i would of thought to do anything.

If you send them on a signed for service they go to Swansea sorting office who apparently deliver them when/if they feel like it. Btw the signature does not appear to belong to anyone.

 

[maison]

If you send them on a signed for service they go to Swansea sorting office who apparently deliver them when/if they feel like it. Btw the signature does not appear to belong to anyone.

I think they all took medical degrees before joining the DVLA.

 

[zac]

If you are sending documents with your application you are stuffed if it's not signed for, at least if they signed for it it's down to them if they lose it.

I agree, it just seems to be that if using signed for service they don't seem to get them which defeats the object really

 

[gus-lopez]

It was after an hour on wait though

In this day & age it is wrong for any type of business be it private , government ,council, banks, etc, to expect you to wait for more than 90 seconds. They need to employ more people.

If I need some very quick (not under lockdown) we would visit often sorted whilst stood at the counter

they stopped that a long while ago. Just like the local offices used to be ideal. Whole lot has gone backwards.

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[zac]

In this day & age it is wrong for any type of business be it private , government ,council, banks, etc, to expect you to wait for more than 90 seconds. They need to employ more people.

Not sure what this is in reply to as i never said it was wrong to wait just that I had, if i didn't want to wait i would of hung up.

 

[bobnick]

Sent my papers registered/recorded. Once my parcel goes in that red box outside the PO no idea what might happen. Got my stuff back all correct within 7 day's.
However, a separate mail sent by same method the V5 we sent took 3 months.
You win some you lose some.

 

[Keith E]

I got an email from them on Wednesday gone confirming my purchase of a vanity plate for the car and telling me the certificate of entitlement would arrive in the next fourteen days.
It arrived on Saturday.
Plates were made Saturday afternoon and fitted Monday.
A quick online notification and the response allowing me to use the plates was virtually instantaneous.
I can't complain about any of the process

 

[Pechris]

We bought our my end of August from a "private sale" he did but and sell cars. We did have a v5 (apparently lost) and applied for new one. 4 weeks are I spoke to DVLA and they said it was in process and would be here in a couple of weeks, still nothing! Should I contact them again?

 

[Sapper520]

Sent my V5C on 23rd October for Uprating change and correction to spelling mistake in my name.

Sent recorded 23rd, signed for on the 24th. Various original documents enclosed, so not a good idea to send without proof of posting. I’ve copied every page of all documents, including my covering letter, then stapled what I sent to keep them altogether.

No guarantee things won’t go missing, but at least I’ve done all I can my end.

I’ll update when I get my documents back.

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[pappajohn]

In this day & age it is wrong for any type of business be it private , government ,council, banks, etc, to expect you to wait for more than 90 seconds. They need to employ more people.

Not only DVLA, the department of work and pensions (DWP) are just as bad.
I've been in a phone queue for 55 minutes before which is bad enough but listening to Vivaldi's four seasons on a loop makes it feel like waiting four seasons.

 

[Tony50]

Changed my address , got back licence in 2 weeks , wife's sent same time took 3 months to come back .
Well in management I never accepted mistakes made by anyone ,every mistake was logged and investigated to se what had happened . Now I hear some say "Everybody makes Mistakes " Correct they do even me , but. I / we are / were not paid to make mistakes if you are managing people and take a blazay attitude to the person who makes a mistake then it will get around the workplace and no one will care a sod .

 

[Spriddler]

........if you are managing people and take a blazay attitude to the person who makes a mistake then it will get around the workplace and no one will care a sod .

And those who don't become blasé become Jobsworths.

 

[maison]

When I renewed my driving licence at 70 years old they managed to lose it too. Fortunately, because I wanted to ensure that I kept my motorcycle authority, I had photocopied the old one.

They have a terrible track record for anything that requires human interaction. The automated services, like VED renewal, works very well.

 

[Phill D]

I have said this before so apologies for repeating myself!!

70 renewal with D4 sent 10th August needed human intervention because of a cock up by D4Drivers Dr... still not got it back and you cannot get through to that section the phone is permanently engaged. or you get a recorded message, "were busy right now call back later"!

did manage to get a real person yesterday on web chat who gave me a number to call YeH right!! same old same old.

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