- Oct 30, 2010
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There have been a number of threads about the diabolical delays with licence renewals, particularly C1 and over 70’s.
Well, here’s a little bit of good news for a change.
I have contributed my thoughts on various threads about the DVLA a few times in the last weeks as my license renewal has taken an age. My real, unpublished, thoughts would be too juicy even for our broad minded Fun friends.
We are booked through the tunnel on 1st September and I was getting somewhat agitated that we might have to cancel so spent some time this morning hitting the phone in the unlikely event that I might find a human on the other end.
Like the previous times I had tried phoning I just got a recorded message and then the line was cut.
This time I kept hitting the redial button, over and over and over again. After getting a low battery on one cordless phone I swapped to the second one and kept trying.
Eventually, amazement, it actually rang and after the usual list of options and reasons for delays I was put on hold. Just over 10 minutes on hold and a Welsh accent answered and took my details. I explained the situation and after checking he said the application had gone to the medical department but he could put me through to them.
Another 10+ minutes on hold and a very calm and clear Michael answered, put me on hold while he checked the details, then said the application had gone to be considered by those above and they would be in touch in due course. Once again I explained that we were booked to go abroad in 10 days time and I was starting to panic. Put on hold again for a short time before St. Michael came back and said they were processing my application today and it would be sent via second class post.
Hooray, hooray……….France here we come.
So, if you are waiting for license renewal do keep trying to get through and speak to someone. They are actually human on the other end and very helpful……….despite my evil thoughts about the staff at DVLA.
Richard.
Well, here’s a little bit of good news for a change.
I have contributed my thoughts on various threads about the DVLA a few times in the last weeks as my license renewal has taken an age. My real, unpublished, thoughts would be too juicy even for our broad minded Fun friends.
We are booked through the tunnel on 1st September and I was getting somewhat agitated that we might have to cancel so spent some time this morning hitting the phone in the unlikely event that I might find a human on the other end.
Like the previous times I had tried phoning I just got a recorded message and then the line was cut.
This time I kept hitting the redial button, over and over and over again. After getting a low battery on one cordless phone I swapped to the second one and kept trying.
Eventually, amazement, it actually rang and after the usual list of options and reasons for delays I was put on hold. Just over 10 minutes on hold and a Welsh accent answered and took my details. I explained the situation and after checking he said the application had gone to the medical department but he could put me through to them.
Another 10+ minutes on hold and a very calm and clear Michael answered, put me on hold while he checked the details, then said the application had gone to be considered by those above and they would be in touch in due course. Once again I explained that we were booked to go abroad in 10 days time and I was starting to panic. Put on hold again for a short time before St. Michael came back and said they were processing my application today and it would be sent via second class post.
Hooray, hooray……….France here we come.
So, if you are waiting for license renewal do keep trying to get through and speak to someone. They are actually human on the other end and very helpful……….despite my evil thoughts about the staff at DVLA.
Richard.
