dave newell
Free Member
A year or two ago I bought a Draper Expert 70-230NM torque wrench. Seemed a good quality piece of kit. Last year the ratshit failed and I smashed my knuckles into the steel deck of the lift while trying to push 200NM into Transit wheel nuts (trust me it f'in hurts!). Anyway I bought a Sealey torque adapter which gives a digital readout of torque applied but that now seems determined to eat batteries faster than I can buy them, otherwise its a great tool.
So I went to my local tool supplier/hardware store (small business who will still sell you one wood screw for a few pence) to buy a repair kit having checked on Ebay and finding I could get the repair kit for about 60 notes. "No problem says Adam, its from the Expert range so its got lifetime warranty, we'll send it off and get it repaired FOC for you, happy days thinks I
.
Well not so happy days, after nearly two months of waiting for it I called in today for summat else and enquired about it, Adam's Dad shows me a letter from Draper which is actually an invoice (pro forma) for £131 and change to repair it with an additional paragraph stating that if the "above quotation for repair work is not required then a fee of £18 will be payable to return the tool in disassembled condition". Not a happy bunny at all am I! Apparently the lifetime warranty doesn't apply to torque wrenches.
A new torque wrench is about £180 and I do need to have it but I am loathe to give Draper this money now, the tool store acted in what they believed were my best interests and although they are technically (at least apparently) at fault for offering a free repair I don't want to fall out with them as they are usefully close, really nice, helpful people and will let you buy a single screw or nut if that's all you require.
I'm just peed off that after two months I still have no torque wrench, it will cost £131 to get this one repaired or £18 to get a broken unit back which I then have to spend £60 odd to repair so that it can fail again and break my knuckles (or worse one of he employees knuckles and lead me to an injury claim!).
Frustrated of Telford!
So I went to my local tool supplier/hardware store (small business who will still sell you one wood screw for a few pence) to buy a repair kit having checked on Ebay and finding I could get the repair kit for about 60 notes. "No problem says Adam, its from the Expert range so its got lifetime warranty, we'll send it off and get it repaired FOC for you, happy days thinks I
.Well not so happy days, after nearly two months of waiting for it I called in today for summat else and enquired about it, Adam's Dad shows me a letter from Draper which is actually an invoice (pro forma) for £131 and change to repair it with an additional paragraph stating that if the "above quotation for repair work is not required then a fee of £18 will be payable to return the tool in disassembled condition". Not a happy bunny at all am I! Apparently the lifetime warranty doesn't apply to torque wrenches.
A new torque wrench is about £180 and I do need to have it but I am loathe to give Draper this money now, the tool store acted in what they believed were my best interests and although they are technically (at least apparently) at fault for offering a free repair I don't want to fall out with them as they are usefully close, really nice, helpful people and will let you buy a single screw or nut if that's all you require.
I'm just peed off that after two months I still have no torque wrench, it will cost £131 to get this one repaired or £18 to get a broken unit back which I then have to spend £60 odd to repair so that it can fail again and break my knuckles (or worse one of he employees knuckles and lead me to an injury claim!).
Frustrated of Telford!
