Burstner Damp Warranty? (1 Viewer)

[Robster100]

Hi

Had my Burstner MOTed, serviced and habitation check done about 4 weeks ago, literally a week before we moved house.

Sailed through most things BUT the one that has me worried, and I have only just got around to trying to sort because I managed to hurt myself during the move, is 40% damp registered in a very small area of the garage at the back on the nearside.

It is a Ixeo Time Sovereign 745 2016 model and I am second owner, I am guessing Burstner would not cover anything like this?

Just wondered on thoughts from tis group before trying to find a decent dealer in my new location!

Robin

 

[Bessy765]

Each Bürstner motorhome is covered by a comprehensive warranty for two years from the date of purchase. We even offer a 10 year water ingress warranty with an annual inspection (subject to an additional charge).
https://www.buerstner.com/uk/buerstner-world/warranties/

Warranties​

https://www.buerstner.com/uk/buerstner-world/warranties/
this is dependent on having a damp check (inspection) each year

 

[Robster100]

Sorry are you from Burstner or is this a cut and paste information?

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[Gaston aires]

Burstner like other manufacturers have a 10 year guarantee on water ingress. But It only applies if you have a yearly official damp check.

 

[Robster100]

Well I only purchased it last tyear, a week or so before we locked down, it had a habitation check from the seller but I guess that won't count!

I have to hope my insurance will cover it. :-(

Robin

 

[RubyOptics]

Take it to a dealer before you start worrying about insurance. The sale of goods act should apply here and should cover you.

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[Lenny HB]

Well I only purchased it last tyear, a week or so before we locked down, it had a habitation check from the seller but I guess that won't count!

I have to hope my insurance will cover it. :-(

Robin

Has it had the annual damp check by a Burstner dealer? If it has it shouldn't be a problem, if not they won't be interested.
Also the water ingress warranty will be either 5 or 6 years you need to check (10 year was only from 2019 models).
You may have some recourse with the selling dealer if you bought it less than a year ago.

 

[Bessy765]

I have a 2019 IEXO 736 I was told about the 10 years warranty when I bought it new I have cut and pasted that link from the Burstner website. To keep the warranty up the annual damp check must be carried out within the timeframe set by Burstner.

 

[Bessy765]

Sorry to say I dont think your insurance will cover things like damp, take it up with the dealer in the first instance.

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[Lenny HB]

I have a 2019 IEXO 736 I was told about the 10 years warranty when I bought it new I have cut and pasted that link from the Burstner website. To keep the warranty up the annual damp check must be carried out within the timeframe set by Burstner.

OP van is 2016 the 10 year warranty is only from 2019 as I said eairler.

 

[Alfie159]

Double check as warranty can when transferring to second owners be reduced by some companies ! This was the case for my adria. Ask your dealer if from a dealership

 

[Robster100]

Unfortunately I purchased through a broker, although the van was checked over by a dealer and damp checked, with no problems found.

MB&G have asked for more details and said they will consider a claim, so I am crossing everything.

Now need to find a dealer near me with a good solid reputation!

Robin

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[Newfie]

Camper U.K. have good reviews for Burstner damp work
No idea if it’s close to you

Lincoln,​

LN2 4LB​

 

[Robster100]

Many thanks for the suggestion but looks like a 320 mile round trip!

 

[CazPaul]

Firstly can you see anything obvious wrong in the area, garage door seal damaged, door not closing properly, does it need adjusting and tightening?

is it coming from a window leak/roof above and running down the inside wall and into that area?

is the underfloor solid below that area(Road spray), mudflaps fitted?

Does it let water in when it’s raining, can you get inside and see daylight with the door closed, get someone to pour water over the area whilst you are sat inside.

It could be something cheap and obvious.

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[Robster100]

I wish it was that simple!

There is only one door to the garage and the damp is on the far side, rear wall, as far from the door as you can possibly get!

The rear wall has no windows/openings.

I cannot see anything unless it is coming in through the light cluster.

 

[Robster100]

Okay, climbed into back of garage and did notice that this was all in the area were the damp readings happened.

No idea what it is, I assumed it was just poor finishing in a difficult part of the garage to access!

Robin

 

[Lenny HB]

Have you checked the wall and floor with a damp meter?
I was wondering if something may have been spilt there and algi has grown on it.

If it is damp that has been getting in it will be guite a lot of work to sort it out properly.

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[Delboyarapaho]

You need to check your service history. If the previous owner(s) had annual damp checks and you have the history you should be able to rely on that when discussing the problem with any Burstner dealer. If they used Burstner dealer for checks it should be recorded on their computer system, which any Burstner dealer can access even if you dont have receipts. If they didnt or they had it done privately you may have problems.

Even though it might be a 320 mile round trip, I would strongly advise speaking to Camper UK about the issue they really are a good dealer and have a very good relationship with the manufacturer. Not that other dealers aren't and don't but they are extremely helpful and won't try fobbing you off. But if they say you dont have a leg to stand on then you don't. Alternatively if they say you should be covered, you could then decide whether to take the van to them or to take the matter up with a closer dealer to you.

good luck

 

[peterc10]

Okay, climbed into back of garage and did notice that this was all in the area were the damp readings happened.

No idea what it is, I assumed it was just poor finishing in a difficult part of the garage to access!

Robin

Not sure if that is fungus growing, or somebody doing a bodge job with expanding foam. Either way is worrying. I think it will have the same 6 year damp penetration warranty as Hymer. But it will depend upon the yearly damp check having been done and registered on the Burstner system. Easiest way may be to ask a Burstner dealer as they can all see the Burstner system I think.

 

[Robster100]

It does look like expanding foam.

:-(

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[The Wino]

It looks like expanding foam to me as well what's it like under the carpet?

 

[Robster100]

Under the carpet looks absolutely fine to me!

 

[Lenny HB]

Have you pulled off or cut a bit of it to make sure it is foam.
If it is foam is it a possibility that the previous owner glued that bottom rail on with it. Clutching at straws as if they had you would have thought they would have trimmed it.

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[marchie]

Not sure if that is fungus growing, or somebody doing a bodge job with expanding foam. Either way is worrying. I think it will have the same 6 year damp penetration warranty as Hymer. But it will depend upon the yearly damp check having been done and registered on the Burstner system. Easiest way may be to ask a Burstner dealer as they can all see the Burstner system I think.

If it is fungus, it looks like dry rot spores. Is there a mushroom smell? We had a double attack of dry rot in our flat dining room caused by water ingress from a leaking cast iron roof gutter. £13,500 + £1,500 bills for ceiling removal, removal of 4 oak lintels and 1/2 of dining room floor. The dry rot spores are like a spider's web mixed with pasta, and spread like the proverbial wildfire.

Steve

 

[Robster100]

It is rock hard and looks like expanding foam to me, no real smell of any kind, unless I suddenly have covid! :-(

 

[BouncyBoatFolk]

Trim it of neatly and plastic bag it. If it doesn't grow back it's probably expanding foam, but why it's been put there, and whether that's the reason for the leak is another matter. Is it the first time have noticed this?
Mike

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[Robster100]

Oh crap

Finally got my Burstner into a service centre.

Got a phone call this morning, evidently the bonding between the floor and back wall has failed.

Estimate is 40-60 hours of repairs plus new rear wall and other bits and bobs.

How on earth does this happen in a van only just 5 years old!

I could cry!!!!!!!!!

 

[Robster100]

After a HUGE amount of time trying to find a repair who seemed any good and with a decent hourly rate AND chasing my insurer, have finally got a repair approved and my van goes in on 1/11/21

Boy did that take a lot of work!!!!!

 

[Lenny HB]

Good luck with the repair.
I hope it Is just the inside wall that needs replacing, otherwise you could be in for a long wait to get the van back.

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