We have booked the ferry to Spain next year for the Spring break. We have been with BF before in this van quite a few times so should not have any problems booking.
But we did, not a major problem but a little one.
Fiat reckon our 6.35mtr van is actually 6.87mtrs long so when we booked our van in the 6.5mtrs max we received the email below.
ps: After a phone call to BF they changed the length to 7.00mtrs and at no extra cost the crossing was sorted.
We received this email from BF.
"We'd like to let you know that the size of the vehicle you booked differs to the manufacturer's specifications. The information comes via a database linked directly to manufacturer specifications for each vehicle brand and model. This has identified the dimensions of your vehicle to be greater than you declared when booking.
To ensure space on board is guaranteed we will automatically update your vehicle dimensions and any additional costs will be added to the balance due for your booking. If that balance has already been collected, please contact us before you leave, on 0330 159 7000 to settle any outstanding amount and to prevent any delays or barriers to your embarkation.
It's really important we provide our crews and port teams with accurate vehicle dimensions; this helps to keep delays at the port to an absolute minimum and load our ships more efficiently.
We look forward to welcoming you on board soon and thank you for your understanding."
But we did, not a major problem but a little one.
Fiat reckon our 6.35mtr van is actually 6.87mtrs long so when we booked our van in the 6.5mtrs max we received the email below.
ps: After a phone call to BF they changed the length to 7.00mtrs and at no extra cost the crossing was sorted.
We received this email from BF.
"We'd like to let you know that the size of the vehicle you booked differs to the manufacturer's specifications. The information comes via a database linked directly to manufacturer specifications for each vehicle brand and model. This has identified the dimensions of your vehicle to be greater than you declared when booking.
To ensure space on board is guaranteed we will automatically update your vehicle dimensions and any additional costs will be added to the balance due for your booking. If that balance has already been collected, please contact us before you leave, on 0330 159 7000 to settle any outstanding amount and to prevent any delays or barriers to your embarkation.
It's really important we provide our crews and port teams with accurate vehicle dimensions; this helps to keep delays at the port to an absolute minimum and load our ships more efficiently.
We look forward to welcoming you on board soon and thank you for your understanding."
