ShiftZZ
LIFE MEMBER
Our van is at SAP in Doncaster having some stuff put on, anyhow, long story short, the master cylinder spring a leak and all the fluid poured out. So it needs to be repaired.
As the van is over 7 m not many garages can handle it, so I rang Nationwide /AA recovery and advised them the van required recovery and delivery to a garage in the Midlands. She asked in the van was in a garage, I think he meant having mechanical work done, I said no, it was about to be handed over and me to drive back home, then the fault happened. She referred the case and the recovery was declined because we were not roadside.
I complained, and she said I would have to go to the complaints' dept, who said they would log the complaint and it would take up to 8 weeks . Not much help to me..
So I pointed out that if I went to a supermarket car park and broke down they may not recover me.. SO BE AWARE..
Crouch are recovering the van in the morning, £550 plus VAT..
Thank you AA and Nationwide...
As the van is over 7 m not many garages can handle it, so I rang Nationwide /AA recovery and advised them the van required recovery and delivery to a garage in the Midlands. She asked in the van was in a garage, I think he meant having mechanical work done, I said no, it was about to be handed over and me to drive back home, then the fault happened. She referred the case and the recovery was declined because we were not roadside.
I complained, and she said I would have to go to the complaints' dept, who said they would log the complaint and it would take up to 8 weeks . Not much help to me..
So I pointed out that if I went to a supermarket car park and broke down they may not recover me.. SO BE AWARE..
Crouch are recovering the van in the morning, £550 plus VAT..
Thank you AA and Nationwide...