Benimar Mileo 282 (1 Viewer)

[SnowyOwl]

Hi, I am new to the forum. I could use some advice. I bought a new Benimar Mileo 282 from Marquis in July 2020,so it is still under warranty. I have two main issues which are not being resolved. In the autumn of 2020 the habitation door flyscreen broke and I am still waiting for a replacement in 2022! Last December 2021 the long grey water pipe broke, meaning, unless I crawl under the vehicle I cannot control the waste water! It is nearly March and I am still waiting for the dealer to get the part. Can anyone help?

 

[Steve N Tracy]

If the items broke due to a failure of the items due to a manufacturing defect, then they should be fixed under warranty however the parts can take a while to arrive, however if they broke due to another reason have Marquis confirmed the items are being replaced under warranty? And the parts are on order.

 

[phillipsheila]

I wouldnt have much hope of marquis fixing them as im still waiting for a blind on a camper from 2 year and 6 monthes ago.

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[gpat]

My experience with Marquis was that unless you made a massive fuss, nothing would ever get done. They are not proactive in any way. Pester pester pester and they'll sort it.

 

[SnowyOwl]

Thank you all for your responses. I will have to keep pestering, though I am trying to keep on good terms as their branch is my nearest for service. The flyscreen is a manufacturing fault and I was told is under warranty. The long grey waste pipe breakage I am told is my fault and that I must have gone over something that caused it ?? I was told a few weeks ago that the pipe was ordered and is in the system. When I spoke to a technician last week he thought that the job had been done, until he looked at my file.