Android help required (1 Viewer)

Sep 15, 2009
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Hi I bought a new Cubot set it up today it went real quick and easy was well chuffed .................BUT. I then factory restord my old one and transfered my wifes stuff onto that all good happy day or so I thought. I then started playing with mine and the gallery has gone (is still have google photos backed up) but the android gallery is totaly gone no icon no nothing.

I have googled to no avail and I have searched you tube no help either so now I dont know what to do sometimes my good ideas arnt that clever thought. the wife wants new phone ill treat myself and kill 2 birds with one stone and lumberd myself with hassle. All 3 phones Cubot btw

Thanks for any help offered in advance Cheers Paul
 

andy63

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Jan 19, 2014
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Cant help but this will bump it..
I had a samsung phone that i did a reset on about 3 years ago... i remember loosing all the photos i had on that... fortunately most had been backed up to a hard drive...
Couldnt explain why it happened as im sure i had reset a phone before without loosing photos...
Andy.
 
Oct 20, 2010
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I believe the Cubot support is quite good, we use their phones but have not had any problems, however friends have had issues and contacted them by email with good results, worth a try.
Cheers
Ed
 

MattR

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Aug 18, 2013
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Hi I bought a new Cubot set it up today it went real quick and easy was well chuffed .................BUT. I then factory restord my old one and transfered my wifes stuff onto that all good happy day or so I thought. I then started playing with mine and the gallery has gone (is still have google photos backed up) but the android gallery is totaly gone no icon no nothing.

I have googled to no avail and I have searched you tube no help either so now I dont know what to do sometimes my good ideas arnt that clever thought. the wife wants new phone ill treat myself and kill 2 birds with one stone and lumberd myself with hassle. All 3 phones Cubot btw

Thanks for any help offered in advance Cheers Paul

Have you synced your Google account with the new phone? Have you taken a photo and seen the new image in the review?
 
OP
OP
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Sep 15, 2009
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Yes done all that bit the old gallery just isn't available anymore and I can't find it. I'm sure it was here before I deleted old phone Google photos is fine so all is not lost. It's just different and I preferred how it was.

Infact I may give this phone to the with and go back to my Cubot Max I think I prefer it.

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MattR

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Aug 18, 2013
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Yes done all that bit the old gallery just isn't available anymore and I can't find it. I'm sure it was here before I deleted old phone Google photos is fine so all is not lost. It's just different and I preferred how it was.

Infact I may give this phone to the with and go back to my Cubot Max I think I prefer it.

Can you see new photos that you have taken?
 
Aug 6, 2013
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Hi I bought a new Cubot set it up today it went real quick and easy was well chuffed .................BUT. I then factory restord my old one and transfered my wifes stuff onto that all good happy day or so I thought. I then started playing with mine and the gallery has gone (is still have google photos backed up) but the android gallery is totaly gone no icon no nothing.

I have googled to no avail and I have searched you tube no help either so now I dont know what to do sometimes my good ideas arnt that clever thought. the wife wants new phone ill treat myself and kill 2 birds with one stone and lumberd myself with hassle. All 3 phones Cubot btw

Thanks for any help offered in advance Cheers Paul
Take a look at the file structure - the photos may just be in a different folder.
 
OP
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Sep 15, 2009
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Screenshot_20181227-231040.png
Can you see new photos that you have taken?
Only in the Google photos

I am missing this icon
 
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OP
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Sep 15, 2009
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I have come to conclusion that the gallery feature cant be included on the phone or the newer android system. I did a factory reset this morning still not there I also watched a review on utube and it wasnt showing on that phone either so just something I have to get used too I guess or find a solution

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Sep 10, 2012
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Go into settings then apps and look through what you have. Maybe just switched off or you will have to get the app u want from the app store.
If you are saying all the photos have gone then maybe when u did the tr. to the new phone u excluded them by accident. Just restore from Google photos.
 

Lenny HB

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Which version of Android are you running? I have 7 Nougat allthough Gallery is present all photos are viewed through Google Photos, only things like screen shots are viewed in Gallery.
 
OP
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8.0 oreo this phone is running I have searched high and low cant find the original gallery if i get one from play store which is best one ?

I just fired up my tablet guess what no gallery I must have deleted it from google somehow but dont seam to be able to retrieve it
 
Apr 9, 2014
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I have learnt to use the Google photos one.

But there are lots of gallery apps available, check out the Amazon photos app if you are a prime user.

I think the one you are happy may have been retired and replaced on the newer phone. If you cannot find it on Google Play or via an email to Cubot then you could look at other app platforms, such as Aptiode () although if you use markets other than Google Play and Amazon I would install protection such as Malwarebytes just in case.
 

Gellyneck

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More than toes wet now!
8.0 oreo this phone is running I have searched high and low cant find the original gallery if i get one from play store which is best one ?
Got Android 8.1.0 on my Moto G5S+ and running a gallery app from Simple Mobile Tools (v6.1.2 just updated in last couple of days) and it does for me.
Don't ask me anything else as I'm the Android luddite in chief:whistle2: (it was son who stuck it on the phone for me)!

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OP
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Cubit no longer provide that app since early 2018 so I was never going to find it oh well
 
Oct 1, 2013
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If it's Android, the Gallery app is just a 'view'. Have a look for summat like My Files or Documents. That will have them permanently.
 
OP
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Sep 15, 2009
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I searched high and low and cubot told me this


This icon of the Gallery has been canceled in our phones those sold in 2018. And it won't be appeared any longer.
Our later versions only use the icon of Google Photo.

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Oct 1, 2013
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Only the icon has gone. It's just a shortcut to where the photos are stored.
 
OP
OP
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Sep 15, 2009
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Screenshot_20181229-172234.png
Only the icon has gone. It's just a shortcut to where the photos are stored.
Which I assume is google photos and has its own icon

Edited had a look around again found this but how do I find a shortcut/ icon ?
 
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