Saga Motorhome Insurance

Rather difficult to review in full, as they refused to quote me because:

a) they couldn't initially find details of the very large, very well known, nationally recognised Cassoa Gold storage location. Even when they had the name of it, the website, the full address and finally the post code, they kept calling out random businesses in that area. "Is it Petes Pets"....no. "Is it Unit 5 Deliveries"....no. "Is it the mountain rescue and dogs home"....no. "Is it Toys are not us"....no (names of businesses changed to protect the innocent).

b) when we eventually moved on, they then refused to quote me as I could not confirm that the Cassoa Gold staff walk around every single week and personally check all 400 vehicles. Amazingly, Cassoa Gold registration and a full time live on site security staff is not enough to get a quote.

So, its 30 minutes of my life lost forever, trying to answer questions that not one other insurer has asked, to end up with no quotation.

Would I ever consider using them. Absolutely not.

We had the MoHo insured with Saga for several years but when we moved address to mum-in-law they wouldn’t insure it as it had to stand on the road (at the closed end of a close) so we had to go elsewhere for ins.
The car was with them for about the same amount of time but they got too expensive so I moved then went back a year later they offered me a good price, we had a bump in France-our fault-and they were very good as we waited until we into UK before it went for repair!
So mixed feelings for Saga!

I've been insured through Saga for several years, both for my motorhome, my car and my Mom's car.

Last year, when I changed cars their price was double what I others were quoting so I went elsewhere and Saga charged me £50 to cancel the policy mid-term.

When I changed motorhomes, they said that I could pay £3.50 for the remaining 10 days of the policy so that I didn't lose a year's No Claims Bonus.

I did online quotes with several companies and Saga, at £188 appeared reasonable.

Then came the bombshell. They wanted a premium of £309 for the next year. They didn't care that I'd had an online quote from them for £188; they wouldn't honour it.

I'd also had a quote from AIB for £184 so I went with them.

My Mom's car insurance was also due and Saga had upped the price by over £100, so again I did online comparisons. Direct Line came out at just £30 more than last year. Saga price-matched it in this instance but it's not good practice, is it?