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Interesting question. Was it screwed, glued or both?
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How long ago was it done? If within 12 months I would expect the installer/dealer to make recompense.
If any hassle go to Trading Standards.
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Anything could have happened in those two years. They take a bit of a hammering up there and the seals should be checked regularly. It could also have had a clout and been re-fixed before you took ownership; so I don't think you will have a claim against the dealer/fitter.
Your 1st port of call would be to get someone qualified to confirm what you have said.
Then tackle the person/company who installed the dome, are you sure they were qualified and or approved to do the job?
They may have some form of liability insurance, which they may be able to claim on. If they don’t and they won’t pay, then you could consider Trading Standards, the Small Claims Court, or the Manufacturers of the dish, they may well wish to know the story behind it, if the installed was approved by them.
Otherwise, no doubt a legally qualified individual will possibly make a comment on here.
ShiftZZ (no legal qualification at all)
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Given that we sell quite a lot of replacement dome "lids" where people have clouted them on trees, signs bird strikes etc it does present a problem.
We have had people booked in for a "satellite check" as the system "doesn't work" only for Dave our workshop manager to come into the office and tell us that the dome has gone! And in one instance vanished along with the cover for the Air conditioning and the Alden Phenix self seeking solar panel system (the insurance claim for that one was circa £7,000 )
Given how many replacement lids we supply we know that people clout things. It could be that a tiny twig gets pulled under the dome/dish/Air Con/Solar panel when you reverse onto a pitch, only to pull a longer thicker branch (like a cheese wire) under the item as you pull out in a different direction. That may not cause the problem straight away, but allow for a little water ingress, then frost to further expand the problem.
The residue of the adhesive should mirror the footprint of the feet, and should be even and consistent.
It would be very hard to prove that you didn't clout it or have something jammed underneath that has weakened the bond.
We have also had three cases where domes have been stolen, and had it not been for the fact that in these cases the van hadn't been moved (on on a site, one outside a house and one in a compound) the owners could have been left thinking that the dome had "fallen off"
So long as you notified your insurers that you had had the dome installed you cam claim on your insurance policy.
Sorry to hear of you loss though:Sad: If you would like we often take off WiWorld domes to install KVH and the if you want to PM me your details I can put you in touch with anyone selling a 2nd hand unit
Regards
Eddie
Guys.
But what if it was installed bady?
They walk away ?
Guys.
But what if it was installed bady?
They walk away ?
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Eddie, would you be able to have a look at the photo I have just taken to see what I am saying?
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It was two years ago last week.
At the moment I could be looking at a whole lot of sh!t because of it.:Blush:
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My take on it is:
1. You are not the original contracting party so no breach of contract claim and no Sale of Goods Act claim.
2. For a negligence claim you would have to prove
(a) the installer owed you and subsequent owners a duty of care (tough one) and
(b) It worked itself free over a 2 year period due to defective workmanship and without a helping hand from the elements, a bridge, a theif, a bird or a branch.
I honestly wouldnt fancy it.
Is that called justice ?
Think on the bright side, OP calls installer, installed is distraught and promises a new one tomorrow.
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You mentioned silicone, if silicone were used especially with small screws it was an accident waiting to happen
When fixing solar panels or anything else on the roof I always use adequate length screws and where possible at least the front ones through into a roof frame member in addition to a proprietary sealant/adhesive but NOT silicone.
Good luck on this one :thumb:
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