Roller Team 10 yr Warranty (1 Viewer)

[StephenM555]

Hi
Need some advice? I have a 2015 Roller TEAM 690, bought new and just turned 12,000mls. Anything the van has ever needed has been done, all habitation and chassis services done from new. Few weeks ago the 2021 habitation service was done (like every year) by my supplying dealer, however they picked up damp in the back, no problem I thought we have a 10 yr body warranty ( that’s why I bought it), Roller Team ( Autotrial UK) have demanded copies of all the habitation docs from day ONE. We were flooded out in 2019 and unfortunately a lot of our paperwork became paper pulp, never thinking I would need to prove the existence. The dealer went bust in 2020 and there was a management buyout, however they changed systems and lost all past service history. Has anyone else had the same issues, or has anyone any advice?

 

[Swifter]

Can you get a copy of the hab check from the company ( or was that the dealer )? Sometimes they use a separate company for the habitation check .

 

[Phill D]

That's bad luck

As it was a management buy out surely the current managers were present when the habitation service were done so perhaps they could write a signed affidavit.
However, knowing Autotrail from when I head a new CI carioca that was 2 years old and the dealer had closed, we suffered with delamination of pats of the interior ceiling, I would not hold my breath.
That warranty manager then was a Mr Treacher who was not only extremely obstructive but completely non plussed about our plight.
I hope you can get the help you need.

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[Dutch 68]

Simon-Alan Kerr , can you help?

 

[StephenM555]

Can you get a copy of the hab check from the company ( or was that the dealer )? Sometimes they use a separate company for the habitation check .

Thanks for this, no they did the habitation check and have no records behind 2020

 

[StephenM555]

That's bad luck

As it was a management buy out surely the current managers were present when the habitation service were done so perhaps they could write a signed affidavit.
However, knowing Autotrail from when I head a new CI carioca that was 2 years old and the dealer had closed, we suffered with delamination of pats of the interior ceiling, I would not hold my breath.
That warranty manager then was a Mr Treachery who was not only extremely obstructive but completely non plussed about our plight.
I hope you can get the help you need.

Thanks, I’m getting a little anxious as the dealer and now new owner I known for over 22 yrs.. but Autotrail don’t seem to be taking anything into consideration

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[Phill D]

I would guess that the manager who now owns the dealership don't want any additional liability.
And Autotrail will be pleased with the out they have.
I fear that if you are yourself unable to come up with the evidence then you may be stuck.

 

[Simon Select]

Hi
Need some advice? I have a 2015 Roller TEAM 690, bought new and just turned 12,000mls. Anything the van has ever needed has been done, all habitation and chassis services done from new. Few weeks ago the 2021 habitation service was done (like every year) by my supplying dealer, however they picked up damp in the back, no problem I thought we have a 10 yr body warranty ( that’s why I bought it), Roller Team ( Autotrial UK) have demanded copies of all the habitation docs from day ONE. We were flooded out in 2019 and unfortunately a lot of our paperwork became paper pulp, never thinking I would need to prove the existence. The dealer went bust in 2020 and there was a management buyout, however they changed systems and lost all past service history. Has anyone else had the same issues, or has anyone any advice?

Give us a call on 01803 522098 and ask for Natalie, she looks after all of our warranty. Tell her Simon (Sales Director said to ring) and she may be able to help!

 

[Lenny HB]

Surprised Rollerteam/Autotrail haven't got it logged on their database.
What about your bank statements or Credit Card records than show an annual payment to the dealer. If they won't accept that you are going to need to get the work done. So you could get it done and then sue them through the small claims court.

But I'm not sure how you stand legally as the first year warranty is the responsibility of dealer not sure if the extented water ingress warranty just relied on the goodwill of the manufacturer.

Any ideas Chris

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[Chris]

Any ideas Chris

No, not beyond anything already posted.

It serves as a reminder though to scan everything related to hab checks and warranty matters.

 

[Yorkshirelad175]

Give us a call on 01803 522098 and ask for Natalie, she looks after all of our warranty. Tell her Simon (Sales Director said to ring) and she may be able to help!

Note the words, “ Sales Director “.

Congratulations Simon on the appointment. Well deserved.
Obviously becoming an honorary “ Yorkshireman “ was an influential consideration taken by the powers that be !



Sorry to ‘steal’ this thread, but thought Simons appointment deserved recognition.

 

[Simon Select]

Note the words, “ Sales Director “.

Congratulations Simon on the appointment. Well deserved.
Obviously becoming an honorary “ Yorkshireman “ was an influential consideration taken by the powers that be !



Sorry to ‘steal’ this thread, but thought Simons appointment deserved recognition.

Thanks Tom! We are still not perfect but getting there!
Also not had a call from the OP which I thought they would have bit my hand off!

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[Dutch 68]

Thanks Tom! We are still not perfect but getting there!
Also not had a call from the OP which I thought they would have bit my hand off!

Hi might not have read his own thread lol StephenM555

 

[Simon Select]

Hi might not have read his own thread lol StephenM555

literally said as a roller team dealer I can sort this and nothing lol!!!

 

[Scotch mist]

Thanks Tom! We are still not perfect but getting there!
Also not had a call from the OP which I thought they would have bit my hand off!

He was last on here at 2.31pm so time yet

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[gus-lopez]

Thanks Tom! We are still not perfect but getting there!
Also not had a call from the OP which I thought they would have bit my hand off!

Problem is many new people post & expect it to be like other forums where you wait days for answers. Unlike here where they can have 20 replies in minutes.

 

[Simon Select]

Problem is many new people post & expect it to be like other forums where you wait days for answers. Unlike here where they can have 20 replies in minutes.

Going to blow my own trumpet here and say a director of a dealership that has roller team has said yes we can help even though we didn’t sell the van etc etc after working for 26 days straight etc etc!!! Then silence lol!

 

[GHN]

Going back to the original posting - what has Autotrail got to do with this problem? Other than being part of the Trigano group they are completely separate companies. Autotrail manufacture in the UK , Rollerteam in Italy.

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[Phill D]

Going back to the original posting - what has Autotrail got to do with this problem? Other than being part of the Trigano group they are completely separate companies. Autotrail manufacture in the UK , Rollerteam in Italy.

Autotrail are the UK franchise managers for all of the UK.
They manage roller team UK.

 

[GHN]

Thanks for that prompt response. Are they franchise managers for all the Trigano brands in the UK?

 

[Gellyneck]

As Lenny HB says the dealer performing the habitation check should have advised AT and these should have been recorded on their database. Having said that, AT did "try it on" with us saying a damp check had been missed however, being a smarty pants (for once!), I had also emailed them a scanned copy (as I've done every year) to which they had responded it was already on their system as received from the dealer!
OP, might be worth a try with AT asking what their database does show assuming they do record RT hab checks.

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[Phill D]

Thanks for that prompt response. Are they franchise managers for all the Trigano brands in the UK?

I believe so

 

[Phill D]

It seems the simple and affective option is for StephenM555 to contact Simon-Alan Kerr as he has kindly offered to help ...