what an idiot!

Discussion in 'Motorhome Chat' started by Sue, Mar 18, 2015.

  1. Sue

    Sue Funster

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    ever done anything stupid?
    I seem to have a fuddled mind since we bought the motorhome ( and we havent even got it yet)
    Latest booby - the mh needs an alarm, I contacted a company fairly nearby and agreed a date ( 4 weeks away) and paid a deposit.
    Next thing dealer tells me they will fit the alarm.
    I tried to cancel the original appointment- 1 month in advance, and just 4 days after paying the deposit....no goods bought, just a date set.

    No go. cant have the deposit back, even though the guy told me he was extremely busy and I needed to book well in advance.
    So he will fill the slot and hasn't lost any money. Wont return it as he says we have a legally binding contract. So much for customer service.
     
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  2. Bill_OR

    Bill_OR Funster

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    The guy is probably within his rights to keep the deposit (depending on the contract you signed) but how about naming and shaming him! You can then show him the adverse publicity he is getting and suggest that you can place similar posts on other vehicle forums... perhaps he'll change his mind?

    If you didn't sign a contract and he didn't tell you that the deposit was non-refundable then get in touch with the CAB who run the Trading Standards helpline service on 03454 04 05 06
     
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  3. Sue

    Sue Funster

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    he does have terms and conditions on his web site that says a deposit may be asked for (course i didn't read these till after the event! idiot!). I am thinking about the naming and shaming! Not good practice, but I was stupid for agreeing to the deposit and i didnt ask if it was non refundable. Just shocked that he should act this way its cost him nothing in terms of time or money and he gains rather than loses in this...just awful!
     
  4. DavidG58

    DavidG58 Funster

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    I would not resort to threats of shaming, but presuming the dealer is now fitting the alarm for free you are quids in

    If he is not then stick with the original deal for the alarm
     
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  5. Bill_OR

    Bill_OR Funster

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    Sue - give the CAB a call before you do anything. It's better to know exactly what your rights are before you take any action.
     
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  6. jollyrodger

    jollyrodger Funster Life Member

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    I do believe a deposit is a promise to buy and even a verble agreement is binding in law ,or was.
    Unfortunate that it is 10% comes to mind?
    Perhaps the legal eagles can clarify.
     
  7. Sue

    Sue Funster

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    he isn't fitting for free, but giving a good deal and great service.
     
  8. MikeD

    MikeD Funster

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    Name and shame(n)
     
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  9. Sue

    Sue Funster

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    looks like i have learned hard lesson but in terms of fairness and service..isnt he pretty gross!
     
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  10. jollyrodger

    jollyrodger Funster Life Member

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    Yep given the circumstances ,a genuine mistake so perhaps a name so that others don't do likewise ?
    ;)
     
  11. John Laidler

    John Laidler Funster

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    If the sum of money makes it worth the hassle you could try the small claims route. https://www.gov.uk/make-court-claim-for-money/overview
    If you tried to cancel after just 4 days he may have a problem trying to prove he is out of pocket, ie that he would have made a loss had he refunded your deposit.

    However, there will be a fee to pay and there is no guarantee you will win.

    The link above also covers mediation, which might be a better alternative.
     
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  12. DavidG58

    DavidG58 Funster

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    He is pretty poor on all fronts, he has lost any hope of your business or anybody else you get the chance to divert

    But in the whole scheme of MH ownership / running costs it is nothing, smile, take a deep breath and move on

    Think nice thoughts about your new MH :)
     
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  13. Gizmouk

    Gizmouk Funster

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    If you paid the deposit with a credit card, then get them involved. Not much more entertaining than watching a shite trader take Mr Visa/Mastercard on in a bare knuckle fight ;)
     
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  14. Borderland

    Borderland Funster

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    Did you telephone the company to arrange the fitting of the alarm or actually visit the place. If by telephone you should be covered by the Consumer contracts regulations.
     
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  15. Sue

    Sue Funster

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    The guy has a mh himself, so may be on here...so hesitating to name and shame( I cant see him, and its not one of the members used by so many!)
    just know having had a business that its all about giving good service and this is the pits.
     
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  16. jollyrodger

    jollyrodger Funster Life Member

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    One who hesitates is lost :unsure:
     
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  17. Judge Mental

    Judge Mental Funster Deceased RIP

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    Quite reasonable to name and shame someone with that attitude, just because you made a mistake......The aim of furums is surely to protect each other and spread the word regards hard faced company's like this....
     
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  18. Sue

    Sue Funster

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    i know
    just need to think this through....
     
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  19. Carol

    Carol Funster Life Member

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    While like Sue I would be annoyed that I had paid a deposit and lost it, I have to ask my self what is the point of paying a deposit in the first place if you want it back if you for what ever reason don't need the service.

    The guy is in business and took a deposit , surly this is not a hanging offence.
     
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  20. bernardfeay

    bernardfeay Read Only Funster

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    Of course I don't know the full story but I can sympathise with the dealer if he has to order and pay for specific parts that ultimately sit on his shelf. Not all customers behave in an honourable manner and sometimes a deposit offsets the wasted time.

    If the contract says the deposit is non refundable then you have to live with it.
     
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