Hi all
My story begins on the 9th of October. 20 minutes after leaving Hawes site a wayward pheasant flew out of a hedge and decided to make contact with my windscreen. I could see that the damage was such that a new screen was going to be required. However as it was low down on the screen and not interfering with my vision I gingerly drove the rest of the way home. Phoned the insurance companies windscreen hotline. They asked for all the vehicle details and some approximate measurements, and told me they’d get the company they use (called Pughs) to source a screen and have it delivered to my local National windscreens depot. Then all went quiet, I phoned them at regular intervals for an update and was told we are still waiting of it. Then I got a call from National windscreens on 13th November, windscreen was in the country and should be with them on the 18th alas it never arrived. Then out of the blue a call on the 19th to say they had it and would fit it on the 25th. Next another phone call on the 19th to tell me that when they unpacked it they found it was scratched so back to the start line but hopefully not for another 7 week wait. To compound all this my van had been booked in for service and MOT on the 16th of October so that did not get done and will not until screen is replaced. You may ask why all this time. Well what I have not mentioned is that the van is an ‘A’ class and although based on a Ducato the screen is not from a Ducato. Since my first motorhome I always aspired to an ‘A’ class but I am now wondering if that was a good thing. Had the van been a normal Fiat or Ford based vehicle I would have been back on the road in double quick time, indeed National Windscreens normally have Ducato screens to hand. The only saving grace out of all this is that I couldn't go anywhere if I wanted to as Tier 3 doesn’t allow it.
My story begins on the 9th of October. 20 minutes after leaving Hawes site a wayward pheasant flew out of a hedge and decided to make contact with my windscreen. I could see that the damage was such that a new screen was going to be required. However as it was low down on the screen and not interfering with my vision I gingerly drove the rest of the way home. Phoned the insurance companies windscreen hotline. They asked for all the vehicle details and some approximate measurements, and told me they’d get the company they use (called Pughs) to source a screen and have it delivered to my local National windscreens depot. Then all went quiet, I phoned them at regular intervals for an update and was told we are still waiting of it. Then I got a call from National windscreens on 13th November, windscreen was in the country and should be with them on the 18th alas it never arrived. Then out of the blue a call on the 19th to say they had it and would fit it on the 25th. Next another phone call on the 19th to tell me that when they unpacked it they found it was scratched so back to the start line but hopefully not for another 7 week wait. To compound all this my van had been booked in for service and MOT on the 16th of October so that did not get done and will not until screen is replaced. You may ask why all this time. Well what I have not mentioned is that the van is an ‘A’ class and although based on a Ducato the screen is not from a Ducato. Since my first motorhome I always aspired to an ‘A’ class but I am now wondering if that was a good thing. Had the van been a normal Fiat or Ford based vehicle I would have been back on the road in double quick time, indeed National Windscreens normally have Ducato screens to hand. The only saving grace out of all this is that I couldn't go anywhere if I wanted to as Tier 3 doesn’t allow it.
