Windscreen Woes (1 Viewer)

Feb 3, 2019
31
27
Washington
Funster No
58,355
MH
A class
Exp
Since 2006
Hi all
My story begins on the 9th of October. 20 minutes after leaving Hawes site a wayward pheasant flew out of a hedge and decided to make contact with my windscreen. I could see that the damage was such that a new screen was going to be required. However as it was low down on the screen and not interfering with my vision I gingerly drove the rest of the way home. Phoned the insurance companies windscreen hotline. They asked for all the vehicle details and some approximate measurements, and told me they’d get the company they use (called Pughs) to source a screen and have it delivered to my local National windscreens depot. Then all went quiet, I phoned them at regular intervals for an update and was told we are still waiting of it. Then I got a call from National windscreens on 13th November, windscreen was in the country and should be with them on the 18th alas it never arrived. Then out of the blue a call on the 19th to say they had it and would fit it on the 25th. Next another phone call on the 19th to tell me that when they unpacked it they found it was scratched so back to the start line but hopefully not for another 7 week wait. To compound all this my van had been booked in for service and MOT on the 16th of October so that did not get done and will not until screen is replaced. You may ask why all this time. Well what I have not mentioned is that the van is an ‘A’ class and although based on a Ducato the screen is not from a Ducato. Since my first motorhome I always aspired to an ‘A’ class but I am now wondering if that was a good thing. Had the van been a normal Fiat or Ford based vehicle I would have been back on the road in double quick time, indeed National Windscreens normally have Ducato screens to hand. The only saving grace out of all this is that I couldn't go anywhere if I wanted to as Tier 3 doesn’t allow it.
 

Geo

Trader - Funster
Jul 29, 2007
11,757
14,563
Mansfield,Notts
Funster No
35
MH
Autotrail Tracker FB
Exp
45 +years with breaks
Be thankful you have insurance cover !
Many dont realise the cost as well as the difficulty in getting A class screens replaced,
(Pause for the i got mine in two days reply)
and realise come claim time the max cover for glass falls way short of their glass replacement costs
A timely warning to all A Class owners UK,EU, and in particular USA RVs Check your glass cover before you need it

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tonka

LIFE MEMBER
Jul 2, 2008
10,796
21,441
Cannock, Staffs
Funster No
3,141
MH
A class Burstner 800
Exp
Since 2000
Bought my first A class last year. One thing i carefully checked was windscreen cover as after reading here on Fun about the costs. I wanted to be covered. My old insurer did not cover above £1500 and you hear tales of screens costing much more than that.

Hope you get it sorted.. Who is your insurer ?? Just for interest if you want to share. (y)
 

sparky

Free Member
Feb 19, 2008
97
85
bingley yorkshire
Funster No
1,542
MH
a class burstner aviano i
Exp
30 years
Hi my Burstner a class aviano side window shattered it’s self in June just had replaced (complete frame with glass) £2700

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Sep 18, 2015
694
699
Selby, North Yorkshire
Funster No
38,564
MH
Rapido 8066DF
You only started on the 9/10 my farce started on the 9/7 with autoglass and still waiting for a rapido a class screen same story as yours it was damaged in transit the whole shower are useless, rapido dealer, autoglass and the autoglass complaints procedure i have a 500mm crack and it passed mot no problem that was a surprise. Bill
 

dabhand

LIFE MEMBER
Feb 19, 2014
4,305
23,924
Staffs
Funster No
30,178
MH
Concorde carver E35
Exp
Since 1993
I was told mine would be with me and fitted within the week as they had sourced the windscreen (Hymer S 830) I politely queried that asking if they would double check the screen as it was quite a rare model, this they did and agreed the sourced one was the wrong screen, they put me in touch with the specialist team who asked me to measure the centre of the screen, sourced and fitted in two weeks, no problem.
 

dabhand

LIFE MEMBER
Feb 19, 2014
4,305
23,924
Staffs
Funster No
30,178
MH
Concorde carver E35
Exp
Since 1993
Ps that was with an extra weeks wait cos the 1st one was damaged, seems to be a stock answer for waiting an extra week!

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dabhand

LIFE MEMBER
Feb 19, 2014
4,305
23,924
Staffs
Funster No
30,178
MH
Concorde carver E35
Exp
Since 1993
You only started on the 9/10 my farce started on the 9/7 with autoglass and still waiting for a rapido a class screen same story as yours it was damaged in transit the whole shower are useless, rapido dealer, autoglass and the autoglass complaints procedure i have a 500mm crack and it passed mot no problem that was a surprise. Bill
Can’t believe your still waiting Bill :unsure:
 
Sep 18, 2015
694
699
Selby, North Yorkshire
Funster No
38,564
MH
Rapido 8066DF
To be honest I thought with a crack in the screen it would fail the MOT test it was a surprise when it passed that is why I was hounding all concerned now its passed in dont give a s**te really :giggle:
 

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