Please bear with me as we’re new to this game. We bought a Burford Duo 2016 a few months ago and went on a little trip. The water for the loo was fine but the main water for the sink and shower wasn’t coming out, when you turned the taps on it started pouring out of the overflow. We contacted the dealer who said we needed to fill the tank using a ‘whale’ connector. We’ve just picked up the connector and brought it home and it doesn’t fit, looking on the web, it’s showing a special hose - we’re going away again on Thursday for a long weekend and I’d love to get this sorted.
The dealer we bought it from spoke to us like we should’ve known we were missing the whale thingy, even though we told them we’d never owned one and we’re complete newbies and they’ve sold us the wrong bit, so I’m losing faith in getting the right info from them. So I was hoping someone on here would have some knowledge that makes sense. I should add that the place where we fill up looks like it’s got an electrical socket piece, not sure how else to describe it.
Any help/advice would be very much appreciated.
The dealer we bought it from spoke to us like we should’ve known we were missing the whale thingy, even though we told them we’d never owned one and we’re complete newbies and they’ve sold us the wrong bit, so I’m losing faith in getting the right info from them. So I was hoping someone on here would have some knowledge that makes sense. I should add that the place where we fill up looks like it’s got an electrical socket piece, not sure how else to describe it.
Any help/advice would be very much appreciated.