Was I in the wrong business ? (1 Viewer)

Mar 21, 2010
2,486
2,993
Funster No
10,727
Was I in the wrong business?

Just recently I have to go back to main dealer for warranty work. Phoned a couple of hours ago to book appointment only to be told “first appointment available 22nd January”.

I have come to the conclusion that there must be hell of lot faulty mhs out there!!!

Or should I look else where.

Colyboy
 
OP
OP
colyboy
Mar 21, 2010
2,486
2,993
Funster No
10,727
A Ps to am I in the wrong business.

As I said I have booked my van for the 22nd Jan. I then thought I would try their other branch, to see if they could get in done quicker.

Answer No Chance no booking for June / July , June I state yes June. My comment was that “there must be a hell of lot faulty vans out there” comment received from the service department “YES THERE IS”

Say no more

Colyboy
 
Oct 30, 2010
4,256
20,709
Suffolk or France or ........
Funster No
14,290
MH
A Class Carthago Chic
Exp
Since 2008
I booked my hab service/inspection several weeks ago to be done in February.
Dealers are always booked well in advance, particularly in spring when everyone wants things checked.

Richard.

Subscribers  do not see these advertisements

 

Deneb

Free Member
Oct 20, 2015
1,598
2,335
Europe
Funster No
39,680
MH
PVC
Try a FP dealer who is also an Iveco truck dealer. The one I have used for warranty servicing, who are not the nearest to me but one of very few main dealer workshops I have ever been happy with, operate a 24hr workshop and offered me a next day appointment. They laughed at me when I said I thought they would need plenty of notice.

Had two techs working on my van, and hadn't expected to find they were having an in depth discussion on astronomy whilst working! Amazing what a dashcam can pick up whilst your vehicle is plugged in to diagnostics ;)
 
Aug 26, 2008
4,792
25,499
B&NES
Funster No
3,823
MH
Van Conversion
Exp
since 2007
Dealers may whinge about the rate they get for warranty work, but their sales margins are fat enough and they ought to spend more time on thorough PDIs and snagging before handover. Often the warranty work rate is extra bunce they don't deserve. Quite apart from the inconvenience for the customer through days lost and the cost of diesel for the extra round trip.

Has any Funster taken delivery of a new MH that was faultless?
 

GWAYGWAY

Free Member
Sep 6, 2014
4,213
3,306
Dover
Funster No
33,216
MH
Hymer ML I 580
Exp
4 years
Yes they told me it was perfect, and it was until it rained on my bed and filled the garage floor with standing water.. As for the dealers waiting time sod them did it faster and a lot better with real thought, and not just do something to move me on.

Subscribers  do not see these advertisements

 

Deneb

Free Member
Oct 20, 2015
1,598
2,335
Europe
Funster No
39,680
MH
PVC
Correction: you've just not found the faults yet.

Well, it's now 27 months old, and being a bit of a perfectionist I've been all over and under it with my critical eyes fully engaged.

Base vehicle absolutely faultless, but I did order it to my own spec and chose a tried and tested Euro 5+ engine over an as then new and untried Euro 6. No recalls, no faults. I did have the instrument cluster s/w update performed at the 2 year warranty service, but I waited until then as I can't say it ever bothered me beforehand.

Conversion excellent finish and build quality. Nothing I can fault. Everything has been properly finished to my own standards, sealed and painted where necessary, including hidden places that you can only see after some dismantling.

Mains charger developed a fault at just over a year old. Replacement sent out by the converter and arrived the following day. But as I'd had over 12 months use out of it at that point, I can't say that I was delivered a faulty van.

Mrs D accidentally damaged one of the kitchen components after the van was out of conversion warranty. They sent out another replacement free of charge.

Went to the MH show in October and was shocked at some of the poor quality conversions being punted out by a lot of suppliers. And I assume they've taken extra care over preparation of the show examples too :oops:

Edit: Oops, nearly forgot - a status indicator lamp in a rocker switch for one of the hab lights failed too. Got an identical replacement for pennies from RS Components and changed it myself.
 
Oct 29, 2016
4,535
53,819
Surrey
Funster No
45,842
MH
Carthago C Tourer
Exp
Motor Homing 5 years, caravan previously
Vantage Motorhomes (y):)(y)
Christ! didnt know Aston Martin made motor homes, no wonder it was a goodun:xgrin:
Happy for you, great to hear something positive for a change.
Les

Subscribers  do not see these advertisements

 
Oct 29, 2016
4,535
53,819
Surrey
Funster No
45,842
MH
Carthago C Tourer
Exp
Motor Homing 5 years, caravan previously
Booked in for our first year hab check,gave dealer plenty of notice, drove it down on the day arrived early, only one fault wardrobe light didnt work, sat and waited, looked arround some "bigger Brother" vans in stock,and any other makes, had a coffee or three, then 3.5 hours later van handed over adjustments made to water pump, Hartel door handle tightened up, full service checklist and Grey Carthago Sticker placed in log book....would I buy another Carthago?....you bet I would.:xThumb:
Now if only Fiat Proffessional's booking system was so efficient, still cant get them to respond to me on their terrible e mail service booking system, will have to physically call them after xmas:mad:
Les
 

Deneb

Free Member
Oct 20, 2015
1,598
2,335
Europe
Funster No
39,680
MH
PVC
Panel vans are built by robots and are programmed to be precise and consistent
A C class is built by humans and humans are programmed to build in errors.

Having owned my fair share of touring caravans and all of their associated problems, why do you think we bought a PVC. We decided that we wanted retirement to consist of enjoyable experiences, not worrying about water leaks and questionable build quality ;)

"Built" by humans maybe a bit of an overstatement in some cases!
 

Nigel Tate

Free Member
Feb 4, 2011
58
89
Matlock
Funster No
15,184
MH
C Class
Exp
since 2010
Wonder if you could say the same if they BUILT motorhomes rather than built furniture and fittings into a pre-built tin box.

Panel vans are built by robots and are programmed to be precise and consistent
A C class is built by humans and humans are programmed to build in errors.
Nothing gone wrong with my Burstner Nexxo in three years from new.
 
Jan 28, 2008
10,144
18,433
Dovercourt, Harwich, UK
Funster No
1,353
MH
Renalt burstner
Exp
7 years campers before that
Wonder if you could say the same if they BUILT motorhomes rather than built furniture and fittings into a pre-built tin box.

Panel vans are built by robots and are programmed to be precise and consistent
A C class is built by humans and humans are programmed to build in errors.
i always assumed a van built by robots would be perfect until i did my self build one side was longer by 10mm than the other

Subscribers  do not see these advertisements

 

Stretto Boy

LIFE MEMBER
Nov 6, 2016
1,504
311,316
Leicestershire
Funster No
45,950
MH
A Class
Exp
Since 2011
I’m delighted with the build quality of our Auto-Sleeper. No problems other than extremely trivial ones (such as a very slightly loose screw in the toilet roll holder :D) after nearly two years.
 

Blue Knight

Free Member
Aug 7, 2017
5,232
5,704
Durham
Funster No
49,879
MH
Globecar Summit 640
Exp
2016
Was I in the wrong business?

Just recently I have to go back to main dealer for warranty work. Phoned a couple of hours ago to book appointment only to be told “first appointment available 22nd January”.

I phoned our dealer yesterday to have some gear fitted and the Service Manager said I could choose any day from now until Xmas.

He just said that we'll be really quiet for the next couple of months so choose away.

IMO it just means that I've chosen a dealer which sells a selection of brands that don't need warranty work as much as others (y)
 
Feb 23, 2013
208
285
St Austell
Funster No
24,814
MH
Vantage max
Exp
since 2014
Vantage Motorhomes (y):)(y)
Collected our max in sept great company they Rang in june in error had built the sol model in error suppled the max with more spec worth £1250.00 no charge what a company to deal with made us feel at home from day one.
 

pappajohn

LIFE MEMBER
Aug 26, 2007
43,451
50,435
Dark side of the moon
Funster No
172
Exp
Since 2005
i always assumed a van built by robots would be perfect until i did my self build one side was longer by 10mm than the other
Bit late seeing this but here goes....

Van built by robots, robots controlled by computer, computer programmed by... HUMAN!

Therefore Human error its 10 mm longer on one side.
 

Join us or log in to post a reply.

To join in you must be a member of MotorhomeFun

Join MotorhomeFun

Join us, it quick and easy!

Log in

Already a member? Log in here.

Latest journal entries

Funsters who are viewing this thread

Back
Top