Warranty problems (1 Viewer)

[Markandjean]

hi all
We bought a 6 year old auto trail Arapaho from spinney in Holmes chapel exactly a year ago , it’s in for its first service and they’ve just rang to say there’s a leak with the injector and have to strip the engine , but ,,, it’s not covered under the warranty , is this correct ? and if this major work won’t be covered what actually is ?
Any advice would be helpful
Thanks

 

[RioRob]

It depends on your warranty. I can only suggest you look at your terms and conditions for the warranty to see what's covered.

 

[Lenny HB]

Loads of thing not covered on insurance backed warranties which I expect it is.
Why would they have to strip the engine to change an injector?

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[Markandjean]

Not sure but I’ll certainly be asking now , thanks

 

[Kev and Carolyn]

Injectors are accessible from the top without a strip down! Dont be ripped off. Ask if you can get the AA in for a check of the problem prior to it being worked on.....You will see a drop in the cost as quick as a flash!
Injectors are available as P/exchange. Ask Dave Newell...He will point you in the correct direction. Im sure!
As regards the warranty...The engine covers part failure as long as it is not wear and tear..A leaking injector does not come under that banner! There are loads of engines with excess of 1000's on the clocks without this issue. Stand your ground!

Kev

 

[Markandjean]

Thanks very much that’s very helpful

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[gus-lopez]

As others have said Why would they have to strip the engine to change an injector?

 

[pappajohn]

Leaking injector eh!

That entails just a little bit more work than changing spark plugs on a petrol engine.
There may be the odd cover etc to remove to gain access but stripping the engine....

To change one injector..... Bonnet open to bonnet closed... Less than an hour including any problems.

 

[Lazyboy]

I would take it to an Iveco dealer to see if they can remove the injector. There has been issues with Fiat injectors rusting in the cylinder head making them really difficult to remove. Friend of mine had a similar problem and the local Fiat dealers could not remove the injector without open "heart surgery". Stormont at Northampton did the job a lot easier and for a lot less money.

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[Markandjean]

Thanks for all the replies , just been to spinney armed with all the above , they said “ not to worry the mechanic cleaned it up and it was just a tiny leak so no need for any work “ ? ? quite amazing really l but now thinking is there a leak and they don’t want any mither or to take on work that isn’t covered , so after this first year check I won’t be returning to spinney for any work ,and I’ll get it checked privately , thanks again for the info

 

[Allanm]

I would be inclined to take it to a diesel specialist just to check everything is as it should be. Diesel injectors don’t just leak, not even a tiny leak, without there being something more serious causing it unless it just wasn’t seated properly. It should have been removed, cleaned up and reseated.
Unless, of course, they realised it WAS a warranty job and they wanted to get out of doing it.

 

[Lenny HB]

Unless, of course, they realised it WAS a warranty job and they wanted to get out of doing it.

Very likely.

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[Steadycam]

We've used Spinney in the past. Seem quite good, and generally they are . But if an awkward to fix thing comes up or if it's a manufacture who isn't playing ball on a warranty item then they seem to struggle and fold rather than champion the job out. Were still waiting 10 months for them to get back to us on an issue and they are not going to I feel because it's not straightforward so it's all wading through treacle time.

 

[raysalaugh]

It won't be treacle your wading through if you are unlucky enough to deal with the same person I had to contend with
it will be chocolate because they were a right teapot, also most of the warranty work they carried out on our motorhome failed after only a few months and then told me when I asked them to remedy the faults we don't guarantee the repairs so tough.
Blatant poor quality work so if they haven't touched yours or @Markandjean it might save some grief.

 

[Neckender]

@Markandjean I used this firm a few years ago and they were very good.

G.W. Dale Ltd
Newcastle street,
Burslem.


John.

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[MikeD]

I would definitely have a look as I suspect if they are advising a engine strip they could have snapped it off trying to

As others have said Why would they have to strip the engine to change an injector?

Because they have already stripped the thread tightening it

 

[sonny]

Leaking get injectors do not normally need a engine strip down.

 

[Steadycam]

It won't be treacle your wading through if you are unlucky enough to deal with the same person I had to contend with
it will be chocolate because they were a right teapot, also most of the warranty work they carried out on our motorhome failed after only a few months and then told me when I asked them to remedy the faults we don't guarantee the repairs so tough.
Blatant poor quality work so if they haven't touched yours or @Markandjean it might save some grief.

We secretly dont care that they wont be getting back to us as we have sold the Van. We were very interested in getting a VLine 635 so we went to Spinney got the brochures measured the van , fully checked it out a few times and when we were happy and satisfied that that was the van for us - we went to Todds at Preston and bought it from them. Because we had heard of lots of teething problems with even Autotrails PVCs we would only consider buying form a great dealer. To say Todd's are a great dealer is an understatement. They have been superb there have been a couple of issues and they sorted it out pronto with a smile and a confidence that they knew EXACTLY what they were doing. A couple of components needed rectifying - they have logged it and are chasing Autotrail up - at no time did they ever say anything than ITS THEM TO CHASE UP not us - when we identified a problem with one of the lights they told US exactly what the problem was and that they WILL FIX IT and WHEN. TOTAL OPPOSITE to SPINNEY in their actions and reactions to a problem. I shudder to think what position we would be in with our van if wed got it from Spinney. Looking forward to the next NEC Motorhome show when Spinney stand tries to sell us a new van.

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[mfw]

Dont think used vehicle warranties are worth the paper they are written on - they always seem to find a get out clause or cheapskate the repair - my view on used vehicle warranties and being caught ( years ago ) with an excuse to get out of repairing

 

[Gill and Peter]

Hi has anybody else out there with a so called approved warranty purchased with their secondhand Motorhome that is an absolute waste of time like mine. I've got a so called Gold warranty with the vehicle from Brownhills but it's proving to be an absolute waste of money for anything relating to the motorhome side of it ie trim, carpets, soft furnishings window catches, stays, doors, bodywork, paintwork, window weather strips, wash basin and the list goes on and on and on?.

 

[2x2camper]

I got a new water pump through the warranty when ours packed up 2 montha after buying it. It's a 2007 Adria Twin. I asked them to send it to me and I fitted it myself as it was not worth the 160 mile round trip.

They seemed quite happy to do so

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