Starburst Eberspacher mains water heater

[nettypoole]

In June we took delivery of a new (2007) Autocruise Starburst, with which we have been very pleased EXCEPT the mains water heater on the Eberspacher heating system has never worked. The deisel part of the system works well.

Discover (who supplied it in the first place) had agreed to honour the warranty, and were most obliging but unable to solve the problem.

By a process of elimination we have decided that probably the heating element is not functioning as we have replaced the thermostat (ourselves) and power is getting to the system, but no heating occurs.

Has anyone had any similar problems, and can you suggest who may be able to help. We are in North Yorkshire.

It isn't the end of the world as we have a good source of hot water from the deisel heater, but that isn't really the point. Our local Discover don't seem to have any knowledge or experience of Eberspacher system and whilst it is under warranty, it has been at the dealers for 3 weeks to no avail, so the most sensible way forward would appear to resolve the problem ourselves.

Help please!

 

[itexuk]

Some info here on how they work.
Eberspächer UK - Support and Downloads

 

[arty23]

We have a autocruise starblazer with a eberspacher combitronic and have had several problems including the hot water this van was also purchased from Discover and when they had exhausted their limited knowledge of the system they sent me to Auto Electrics in Thornaby near Stockton alot of the problems appear to be down to misfitting by Autocruise.

 

[Terry]

Hi try sending a pm to Swiftgroup on here,if not try phoneing the factory direct,they are at Swinton,Mexbrough,nr Rotherham,S Yorks not far from n, yorksWould not be too suprised if it was fitted incorectly
terry

 

[ingram]

I think that the Eberspacher website has a list of service agents ( they don't do service / repair work themselves ). Eberspachers are used on boats so the agent may be a marine engineering place .

HTH

Harvey

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[ingram]

Hi try sending a pm to Swiftgroup on here,if not try phoneing the factory direct,they are at Swinton,Mexbrough,nr Rotherham,S Yorks not far from n, yorksWould not be too suprised if it was fitted incorectly
terry

The Swift produced Autocruises no longer use diesel systems; they have reverted to gas so they may not have much knowledge of them .... best to find an Eberspacher service agent in my opinion .....

Harvey

 

[Terry]

Hi again,may be a silly Q but has it got the eletric element fitted into it?? It may well not have, my Trauma W/H has capacity for both gas and leccy but no leccy element
terry

 

[Geo]

Hi again,may be a silly Q but has it got the eletric element fitted into it?? It may well not have, my Trauma W/H has capacity for both gas and leccy but no leccy element
terry

You think thats a silly question, you should try working in a Garage

 

[thehutchies]

I met a couple on the aire at Cleres in August this year with the same problem (and some others) on their brand new van.

After a little poking around with a multimeter, the fact was that the electric element for the water heater hadn't been fitted. I think they had been told that they would have hot water on hookup but that definitely wasn't going to happen!

As terry said above, that's your first thing to check.....

 

[nettypoole]

Hi again,may be a silly Q but has it got the eletric element fitted into it?? It may well not have, my Trauma W/H has capacity for both gas and leccy but no leccy element
terry

Thanks Terry - It has an element, but although the power is getting to it, there is no resistance and no heat coming from it.

Further to everyones kind suggestions we will pursue the matter ourselves and get in touch with Eberspatcher and Auto Electrics in Stockton - not all that far from us.

Cheers all.
J

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