Did you get a bill? If so email me. If you bought the van from me then that shouldn’t be your problem and I will reimburse!
PS that’s a great van!
Service time
- Thread starter parney
- Start date
PS that’s a great van!
I reckon this whole subject in general - not just this specific case (but including hab checks) should be referred to trading standards or Martin Lewis, by someone with an affected vehicle.
This idea that customers need to pay the supplier extra for routine checks, to spot potential manufacturing issues early in the life of very expensive consumer goods, in order to “preserve” warranties that supposedly cover the self same manufacturing, feels like blatant mis-selling
Car manufacturers dont insist in this - they know they couldn't get away with it.
If I didnt check my low oil (assuming no leaks etc, just normal use) and the engine seized - then the warranty could be disputed. But charging me extra to do a spot check on the oil once a year is just ludicrous.
Edit - routine maintenance on engine fluids for example is fine. Not saying they cant insist on that being carried out. But checking for water- tightness is not routine maintenance. Its checking for manufacturing issues.
This idea that customers need to pay the supplier extra for routine checks, to spot potential manufacturing issues early in the life of very expensive consumer goods, in order to “preserve” warranties that supposedly cover the self same manufacturing, feels like blatant mis-selling
Car manufacturers dont insist in this - they know they couldn't get away with it.
If I didnt check my low oil (assuming no leaks etc, just normal use) and the engine seized - then the warranty could be disputed. But charging me extra to do a spot check on the oil once a year is just ludicrous.
Edit - routine maintenance on engine fluids for example is fine. Not saying they cant insist on that being carried out. But checking for water- tightness is not routine maintenance. Its checking for manufacturing issues.
lorger
LIFE MEMBER
So this adds to my argument that the base manufacturer covers the base vehicle, Kasper had MB fix something under warranty while I had Fiat do it with no knowledge from the dealer or converter. Bit odd that they would do this for free if as you say the converter covers warranty.
Is this a case where the law is clear - the seller has to offer a warranty, but for practical cost considerations, the manufacturer agrees with the seller, to step in and provide the service.
The law doesnt stipulate who provides the actual cover - just that the seller is required to offer it and they are legally on the hook for it ?
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lorger
LIFE MEMBER
I understand that the warranty is with the seller, however if a gearbox goes on the base vehicle and the seller arranges all repairs under warranty who pays him. I’d bet my house on it that it’s the base vehicle manufacturer and not the converter.
- Oct 22, 2023
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Gellyneck
LIFE MEMBER
Our FIAT based AT had the dreaded dashboard console failure and a clutch switch problem. Spoke with the dealer we purchased from and they said if you bring it to us we'll just put it over to our local FIAT Pro place as it is covered under their warranty not the convertors.
Given the distance (200+ miles) they said take it to your local FIAT Pro and they'll get approval from FIAT Italy to replace / repair under warranty. Did so and after a wait of around a week for the part (console, switch was in stock) to arrive went back and actually sat in the motorhome whilst the technician replaced the console. Wasn't a free replacement as I had to buy him a bacon buttie!
Well getting more information by the hour will have in writing hopefully today warranty with base vehicle starts on 1st registration day anything in connection with base vehicle must go straight to main agent (Ford dealer) . The convenience service is one year after first registration on v5. Ford will recover via aa a 7.5 metre motorhome.
You can take the motorhome to where you bought it new and if there not a approved Ford dealership the dealer will only take it to Ford so taking it yourself for any issues with base is a quicker
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It’s a moving goalpost just had Ford commercial on phone stating the Ford roadside assistance begins when it is delivered to the motorhome assemblers Tecnically you are the second owner 1st owner is swift/ Bailey etc even though it’s not registered
If the question is "who ultimately pays the bill" then I'd guess the manufacturers and dealers have varying and complex arrangements to cover it, depending on all sorts of things
If the question is "who is liable to the customer", for the 2 year warranty from the time of sale, then its the dealer/seller
For sure, it makes perfect sense for the dealer and manufacturer to come to a practical arrangement - and entirely appropriate to suggest to the customer that they take advantage of it. But I dont think we can have a legal relationship with a company, we have never bought anything from directly
More moving goal posts the vans aa Ford recovery and the service dates due are from When Swift/Bailey took delivery of the Ford chassis. Not when I registered it took delivery. I have been invited to attend my convenience service early and the manager he will show me it in black and white. It took 3 calls to Ford and 2 return calls to get to the bottom of this. Up shot is I am having convenience service done Tuesday and we are now all working from same date when Swift/Bailey took delivery
Well at main Ford dealership now having convenience service all in writing service date is when when Swift/Bailey took delivery and paid for chassis.Warrenty is when I bought it new and registered it . Working from 2 dates worth a heads up to anybody else ask the question. Hope this is a help/guide to anybody buying a new Ford chassis home. Will say Ford dealer is fantastic people answering everything and showing me documentation.
I’m sure I can’t be the only one puzzled by all this. I was planning to have the service done at 2 years from the registration date as advised by the (excellent) dealer I bought from but from your advice I may have to bring this forward several months. To be honest I find this quite bizarre which is no reflection on your advice, more another surprise from this industry we spend our hard earned funds with.
Update: Just spoken to Ford dealer that has done warranty work for me, they have given me the build date but advise that service is due 2 years from registration date.
Update: Just spoken to Ford dealer that has done warranty work for me, they have given me the build date but advise that service is due 2 years from registration date.
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Got mine back with all documentation so I can not argue/push back. Once the convenience service was done I got a new Ford road side assistance certificate. I do not claim to have all the answers but thought sharing my experience might and I stress might give other motor home people a heads up/advice
- Oct 22, 2023
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We registered for the Ford app, and it states service is 2 years from registration date. This is something I'll be clarifying, as we don't want to miss the service interval.
It doesn't help that dealers don't appear to be singing from the same hymn sheet.
It doesn't help that dealers don't appear to be singing from the same hymn sheet.
Clearly states top of certificate policy to be kept in motor vehicle
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Hope you have read the small print on that policy. I have stayed with Green Flag from new as the AA have a restriction on length. Fully appreciate that the Ford Assist will help in a breakdown but not if recovery required - unless things have changed
Not of much use then it seems.
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