RobWid
Free Member
Hi
Am a member of RAC arrival and have a van that refuses to start.
Frustrating service - call 09:00 and waited 30mins to get an answer. Then told an hours wait, called them back after two hours and was given a time 13:04 - very accurate. But 20mins after That was called to see if I minded waiting until tomorrow! After a fraught conversation we are now looking at a claimed 16:30 some seven hours wait - and that’s if they actually make it!
No communication to keep me updated at all - except the one call to ask me whether I minded waiting until. Another day.
On one call was told that problems on the motor ways was the issues despite being buried in North West Norfolk and about as far from motorways as you can get in England.
So apologies for the rant but am annoyed and frustrated and such poor service that I’ve never had in the past with others.
Rob ?
Am a member of RAC arrival and have a van that refuses to start.
Frustrating service - call 09:00 and waited 30mins to get an answer. Then told an hours wait, called them back after two hours and was given a time 13:04 - very accurate. But 20mins after That was called to see if I minded waiting until tomorrow! After a fraught conversation we are now looking at a claimed 16:30 some seven hours wait - and that’s if they actually make it!
No communication to keep me updated at all - except the one call to ask me whether I minded waiting until. Another day.
On one call was told that problems on the motor ways was the issues despite being buried in North West Norfolk and about as far from motorways as you can get in England.
So apologies for the rant but am annoyed and frustrated and such poor service that I’ve never had in the past with others.
Rob ?