A customer of mine came to me with a question regarding replacement of an Oyster Caro Digital control unit which is faulty.
Their question was would an Oyster Vision 2 control unit work with their automatic Caro Digital antenna on their Motorhome roof. I had a look at the system and both Control unit connectors were the same and wired with the same colour coding. I know that Oyster also make Caro Vision system and the Antenna mechanism looks identical from the outside at least. As I was unsure if plugging in an Oyster Vision 2 controller would be a problem I decide to call Oyster Sat-Tech and ask for some support as the were highly recommended by some members on this forum. I call the support number and spoke to a female representative and explained my query. The support representative proceeded to tell that the Oyster Vision 2 control unit would not work because the cable was different. I explained that I checked both an Oyster Caro system cable and an Oyster Vision cable and they both appeared to be identical. She again disagreed with me and I said I would email her some photographs. She hung up!!!!
As a person that has been involved in business for many years and previously owned a business that had a customer support group I would not tolerate rudeness to customers and do appreciate that customers can at times be difficult to deal with.
Anyway my question to forum members is can an Oyster Vision control unit be used to control an Oyster Caro Digital outdoor antenna unit?
I have attached photographs of both Caro Digital and Vision cables.
Their question was would an Oyster Vision 2 control unit work with their automatic Caro Digital antenna on their Motorhome roof. I had a look at the system and both Control unit connectors were the same and wired with the same colour coding. I know that Oyster also make Caro Vision system and the Antenna mechanism looks identical from the outside at least. As I was unsure if plugging in an Oyster Vision 2 controller would be a problem I decide to call Oyster Sat-Tech and ask for some support as the were highly recommended by some members on this forum. I call the support number and spoke to a female representative and explained my query. The support representative proceeded to tell that the Oyster Vision 2 control unit would not work because the cable was different. I explained that I checked both an Oyster Caro system cable and an Oyster Vision cable and they both appeared to be identical. She again disagreed with me and I said I would email her some photographs. She hung up!!!!
As a person that has been involved in business for many years and previously owned a business that had a customer support group I would not tolerate rudeness to customers and do appreciate that customers can at times be difficult to deal with.
Anyway my question to forum members is can an Oyster Vision control unit be used to control an Oyster Caro Digital outdoor antenna unit?
I have attached photographs of both Caro Digital and Vision cables.