Is there a need for a Habitation Check to keep Damp Warranty up ?

[Tony50]

W e have a Chausson they are a funny Manufactuer, in resect to , they currently insist that Habitation Checks must be done by a Chausson Dealer, during the 2 Year Warranty, but, as our 2 year warranty has ran out , can we get away with just having a Damp check to keep to the Terms of our 7 year Damp Warranty ?

 

[Mikeco]

That’s what we used to do from new, never paid for the habitation check just the damp check, the lack of the habitation check did nor invalidate the warranty which was confirmed, reluctantly, by the dealers. Did this on three new vans over the years including a Chausson.

 

[PJGWiltshire]

Same here with a Carthago, year two Hab check, got Carthago authorised service agent to go through the van top to bottom and they listed all issues however minor. All these were then repaired under warranty. ( clearly to his favour for costing back to Carthago) Since then I have only had the water ingress check carried out by the authorised agent, although I do pay for a gas safety check. This proved effective when he found a gas joint failure causing small gas leek under fridge thus years inspection

 

[Lenny HB]

German vans only need a damp check, on our 3rd Hymer never had a hab check.
Just check the terms of the warranty carefully..

 

[Sandancers]

We have a Chausson and were told that full hab check, done by a Chausson dealer, is needed to keep damp warranty.

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[Mikeco]

We have a Chausson and were told that full hab check, done by a Chausson dealer, is needed to keep damp warranty.

That’s what a dealer would say and no truth behind it.

 

[Sandancers]

That’s what a dealer would say and no truth behind it.

Guess the acid test is if someone has damp issues and has then successfully got Chausson dealer / paid for by Chausson to fix it, without having had full Hab checks done.

Anyone been in this position ?

 

[Sasbo]

Sandancers, would that happen to be a certain Chausson dealer at Byermoor? Reason for asking is just bought a new 530 from them and got the same story.

 

[Sandancers]

Sandancers, would that happen to be a certain Chausson dealer at Byermoor? Reason for asking is just bought a new 530 from them and got the same story.

No, while we bought our MH new from them and were happy with the deal, we found the servicing dept to be rubbish, to the point that they put wrong oil in our engine. (mind that was 5 years ago, they may be better now). So after year 1 we actually went to Preston, for the Hab service, which is a long way, but we can make a trip out of it. THEY gave us the story about the warranty. Trouble is, if the dealer is right and you don't have the full hab servicing done by them then any expensive damp work will be down to your pocket.

 

[Steve and Denise]

We only get the damp check done as hab would be a waste of money for us.
Warranty is still covered by Hymer, if I was buying a new van and they insisted on hab checks I would walk away.

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[Mikeco]

A few years ago I bought a new Burstner from CamperUK at Lincoln who have a decent reputation and they had no problem in me just paying £40 for a damp check which I did for 3 years.

 

[Sasbo]

Sandancers, thanks for the info.

We were also very happy with the deal offered for the 530 but are now finding out that getting warranty work done by the servicing dept is somewhat frustrating as bits supposedly ordered in September are now not available, despite being requested by the dealer to take the motorhome back in November to have warranty work completed and no-one in the servicing dept seems to take ownership!

 

[PJGWiltshire]

I,m sure someone with a legal brain will come along and support/rubbish this point. I am under the impression that the warranty offered for a period of two years is an EU directive. It is not subject to any pre condition in that the yearly hab service is carried out.

 

[AXO66]

Just had this conversation with highbridge.
third damp check and third habitation check due.
our chausson 3 years old.

requested a damp check only for the warrantry

no sir not possible chausson insist you have a habitation check as well to support the damp check.

i pressed the point askingwhat the physical linkage was between the hab check and the damp check, and if a unit such as fridge breaks is this then coverd by the hab check under warrantety.

no real answer ,, just the chausson insist . Please look at the handbook.

so i dud, very wooly and slippery wording but no mention of insist.

so curious to know

which chausson dealers will provide a damp check only?
and

also any legal eagles familiar with this area of presumably contract and sales law about the (un) fairness of chausson’s view?

(should add we have had good service from Highbridge when had warranty issues )

 

[Allanm]

It should be outlined in your warranty booklet. Our Burstner has a 5 year water ingress warranty and to keep the warranty valid, it has to be checked every year by a Burstner dealer and the warranty booklet stamped. No mention of any other checks By the dealer or in the warranty booklet.
Not a problem for us because our dealer is only 20 minutes away.

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[Coolcats]

Just had this conversation with highbridge.
third damp check and third habitation check due.
our chausson 3 years old.

requested a damp check only for the warrantry

no sir not possible chausson insist you have a habitation check as well to support the damp check.

i pressed the point askingwhat the physical linkage was between the hab check and the damp check, and if a unit such as fridge breaks is this then coverd by the hab check under warrantety.

no real answer ,, just the chausson insist . Please look at the handbook.

so i dud, very wooly and slippery wording but no mention of insist.

so curious to know

which chausson dealers will provide a damp check only?
and

also any legal eagles familiar with this area of presumably contract and sales law about the (un) fairness of chausson’s view?

(should add we have had good service from Highbridge when had warranty issues )

This is the legal position on Misleading and commercial practices, I used this in the past with dealer who refused to remedy a paint work job they had done when converting a T5 with Black plastic bumpers, the paint kept peeling. It is reasonable for a consumer to expect the dealer used the right process and materials for the paint job to have longevity.

Once I supplied a suitable letter outlining the issue and why it was not suitable along with the legal weasel words the crumbled and provided at their cost replacement bumpers in the correct colours as the black painted bumpers were always going to be an issue this was some 6 moths post their warranty.

So use RAC / citizens advice / your insurance legal advice in context with the Malicious and aggressive practice and your dealer may start taking a different view on Habitation/Damp checks and the need for both

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[BILL 875]

Yes 2 years warranty /guarantee on all consumer goods in the EU even if it says 1 year on the tin,
EU Directive 1999/44/EC

 

[Coolcats]

Yes 2 years warranty /guarantee on all consumer goods in the EU even if it says 1 year on the tin,
EU Directive 1999/44/EC

But it so also reasonable that a product lasts more than 2 years for example a manufactures bumper should not peel within say 7 years

 

[Sandancers]

Yes 2 years warranty /guarantee on all consumer goods in the EU even if it says 1 year on the tin,
EU Directive 1999/44/EC

But the Chausson damp warranty (on ours) is 5 years fix at Chausson cost, then the next 5 years at reducing ratio cost, ie at year six 80% Chuasson cost and 20% our cost etc. So you may well be totally covered for 2 years but it's the years after that you (us) are looking to keep damp warranty on.

 

[colyboy]

I attach an article from the Daily Mail . May be of interest to some of you. If you can’t read it I could send by post if anybody wants a copy.

colyboy

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[Tony50]

Sandancers, thanks for the info.

We were also very happy with the deal offered for the 530 but are now finding out that getting warranty work done by the servicing dept is somewhat frustrating as bits supposedly ordered in September are now not available, despite being requested by the dealer to take the motorhome back in November to have warranty work completed and no-one in the servicing dept seems to take ownership!

It's a well known fact that Dealers get paid a low rate per hour, so they would obviously rather sell their time at a retail rate, if the parts you require are something you can fit yourself then I would ask Dealer if he can send them to you ( I know you should not have to do that, but that's how I done it for the Chausson warranty) in fact I saved a lot of money on fuel and waiting around at Dealers and they were more than pleased to do that .