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Picture might have jogged memory. Does that circled roller bit move sideways? If so it might have moved so that when the awning is rolled in the receiving point for the awning tension pole on the extended awning now hits the circled roller in picture preventing full closure.
Make sure that you have not unrolled it too far so that it rolls up the wrong side of the roller. It should roll up with the roller beneath the canopy not above. I made that mistake to find it would not lock in placeHi all new to MHF I have a Mercedes rapido 986m on 2004 plate, my Omnister awning does not want to pull up in the middle and lock any ideas please.