Agree with Gaston, my electric bed blew the fuse (15 amp) in the main fuse box. Easily remedied when you know which one it is! It is designed to blow as you should not overload the bed or press the button too long. Always carry a few spares in future!
Had exactly the same problem and it took a while to locate the 2 fuses on our probably identical brand new Compass 196. The relays were clicking but no feed to the motor. Dealer shut and in any case I suspect it will go again so fixing it myself the best option.
There is a resettable fuse in the shelf panel above the drivers head, remove the 2 screws and small wooden panel to expose the wiring bunch. The other is to the right of the main fuse board under the rear belted passenger seats. You'll have to dig for it as it's taped to the harness. There are two fuses there, keep looking and you'll come across it. I'm not sure what the other one is for. That's the one that had blown on ours, make sure you carry a spare.
Good luck, I've got a photo of these if you struggle, from Elddis. I couldn't find the fuses so asked for support as none of these are marked up.
Don't be tempted to add higher value fuses, as the wiring they protect is not big enough to carry the overload. With electric beds, especially new or having sat unused for months, the mechanism can get quite stiff, causing the motor to draw excessive current. Lubricating the mechanism will help
I replaced with the original fuse rating, 25A from memory. It is worrying that 2 new vehicles have had the same issue, I've heard of others with the same problem when I was looking for the cause myself.
The mechanism can't really be lubricated successfully, as it comprises a motor & gearbox combination and a line shaft. Trying to lube the sliders would be unwise as it would find it's way onto the bedclothes. Stiction is a problem I agree, when I worked in industrial automation as an Applications Engineer we would add a factor for 'buggeration' with starting torque ratings to account for cold start ups and the mechanism being stiff. Leads to slight over sizing/motor de-rating, which is why it won't happen in a MH as it increases cost, the arch enemy of Elddis's profitability.
The unit does struggle on the 'up' stroke, if I can be bothered one day I'll measure the current as it rises and suspect it won't be far off the rated full load current. That said, the fuse didn't blow during use on ours, I'm hoping there isn't some exposed wiring waiting to be discovered...hey ho!
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