Hi there. The transmission failed on my MH on 17th May and the RAC came out to see it and recommended it go to a local garage. They couldn't start work on it for a week as was busy but eventually did on Friday 25th May. I left them to it that day and heard nothing and had to wait til the Tuesday to speak to them as it was a bank holiday Monday and they were shut all weekend.
They said on Tuesday that they'd ran the diagnostics and everything was pointing to the clutch but they'd have to take the gearbox out which would take 5 hours and then 5 hours to put back in. £1100 to do that.
On Friday they rang at 8am and said gearbox definitely ok after doing thorough checks on it and it's the clutch and flywheel that's faulty. New parts ordered and possibly be delivered late Friday or Monday morning. I only bought the mh in October and got a 12 months warranty with them with The Warranty Group so was praying I was covered.
Total bill £2152 including taking out gearbox and replacing clutch and flywheel. Told them to go ahead with the job and not wait on TWG as needed the MH doing anyway, I live in it full time too so desperate to get it back.
Today, (Monday 6th June) I get a phone call at 12.24pm to say the gearbox is about to be dropped back in, no news from TWG so I asked them to chase them. I also get told that the gearbox oil is very dark and it needs changing which would be an extra £500 including an electronic flush. I said ok if it needs it then I have to have it.
I get a phone call back not long after saying TWG will cover £1800 of the bill and not the full amount and they cap the hourly rate. Fine, no probs, I'll pay the £300 difference plus the £500 for the oil change.
At 3pm garage ring to say MH will 100% be ready at 5pm. Great.
Pick van up, pay £800 bill, go home.
I then think to look on my tracker and at 8am this morning the MH was taken on a test drive then again at 9am. At 11.30am it is parked up in the spot on the side of the road outside the garage where it stayed til I picked it up at 5pm.
They have no idea I have tracker info.
They said on Tuesday that they'd ran the diagnostics and everything was pointing to the clutch but they'd have to take the gearbox out which would take 5 hours and then 5 hours to put back in. £1100 to do that.
On Friday they rang at 8am and said gearbox definitely ok after doing thorough checks on it and it's the clutch and flywheel that's faulty. New parts ordered and possibly be delivered late Friday or Monday morning. I only bought the mh in October and got a 12 months warranty with them with The Warranty Group so was praying I was covered.
Total bill £2152 including taking out gearbox and replacing clutch and flywheel. Told them to go ahead with the job and not wait on TWG as needed the MH doing anyway, I live in it full time too so desperate to get it back.
Today, (Monday 6th June) I get a phone call at 12.24pm to say the gearbox is about to be dropped back in, no news from TWG so I asked them to chase them. I also get told that the gearbox oil is very dark and it needs changing which would be an extra £500 including an electronic flush. I said ok if it needs it then I have to have it.
I get a phone call back not long after saying TWG will cover £1800 of the bill and not the full amount and they cap the hourly rate. Fine, no probs, I'll pay the £300 difference plus the £500 for the oil change.
At 3pm garage ring to say MH will 100% be ready at 5pm. Great.
Pick van up, pay £800 bill, go home.
I then think to look on my tracker and at 8am this morning the MH was taken on a test drive then again at 9am. At 11.30am it is parked up in the spot on the side of the road outside the garage where it stayed til I picked it up at 5pm.
They have no idea I have tracker info.
