In November we bought an Elddis Accordo based “Majestic”.
We love the motorhome and have found little to fault but, during the recent very wet weather, we found rainwater was being blown past the top seal on the rear “garage”. We checked each day, wiping up any water that had got past the seal, (never very much).
We took the motorhome to our local, trusted, Approved workshop in order to have the seals renewed, under warranty.
Today they rang us to say that Elddis had refused the claim as damp meter readings were low and no damage had been suffered “as yet”.
The AW explained that we had found the problem early and had dried the area daily, but to no avail. Apparently we have to wait until any water ingress causes damage before they will authorise a repair.
Surely it would be better to catch any problem early?
It seems an odd way to do business.
We love the motorhome and have found little to fault but, during the recent very wet weather, we found rainwater was being blown past the top seal on the rear “garage”. We checked each day, wiping up any water that had got past the seal, (never very much).
We took the motorhome to our local, trusted, Approved workshop in order to have the seals renewed, under warranty.
Today they rang us to say that Elddis had refused the claim as damp meter readings were low and no damage had been suffered “as yet”.
The AW explained that we had found the problem early and had dried the area daily, but to no avail. Apparently we have to wait until any water ingress causes damage before they will authorise a repair.
Surely it would be better to catch any problem early?
It seems an odd way to do business.