Cracked A Class screen in France

[varaizian]

We picked up 2 windscreen chips on our winter trip to Spain / Portugal this year. Not too bad but there were little cracks behind both so I finally decided to sort it out a couple of weeks ago. We are insured by Aviva so contacted Carglass, their partner here in France. They immediately said they don't do A Class screens so I asked Aviva who to use. They said try Mondial who have a local agent. Mondial also declined to work on an A Class so I tried Help Parebrise, the company who are partnered with the FFCC; a national club for camping car users. Help Parebrise are also specialists in windscreens for tractors, buses etc. This morning 2 men arrived with an original Pilote screen (I was offered the option of a secondary market replacement) and carried out the repair on our drive. Payment will be direct between Help Parebrise and Aviva. All communications were by email / photographs and telephone. Fortunately the contact at Help Parebrise spoke some English and plugged the gaps in my non-technical French. Begs the question "What do you do if you suffer a badly broken screen on holiday?"

 

[Spriddler]

"What do you do if you suffer a badly broken screen on holiday?"

Not sure what/why you're asking.
I had a broken screen on holiday in France (U.K. reg vehicle) which was replaced (over there) without issues under my insurance which included windscreen replacement.
I think others on here have posted that they've done the same.

 

[ChrisL]

I had a stone chip in France, Aviva directed me to the nearest Parebrise who fixed it for me straight away before it had a chance to spread.

 

[varaizian]

Not sure what/why you're asking.
I had a broken screen on holiday in France (U.K. reg vehicle) which was replaced (over there) without issues under my insurance which included windscreen replacement.
I think others on here have posted that they've done the same.

Is your MH an A Class body or does it have a cab like a commercial van? There is no problem whatever with the latter but I found that the usual screen repairers would not touch a A Class vehicle because it is essentially plastic. If yours is an A Class body who did the repair?

 

[varaizian]

I had a stone chip in France, Aviva directed me to the nearest Parebrise who fixed it for me straight away before it had a chance to spread.

My chips / cracks had not spread but one of them was in front of the driver. It would probably not pass next year's test even if they got no worse.

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[daveclare]

"What do you do if you suffer a badly broken screen on holiday?"

In our case a side window. Answer...... You wait 6 months for Autocrapglass to fit one. Even though when it broke in France we were staying 20km from the factory.