Consumer rights act 2015 (1 Viewer)

[steve 6644]

Hi Guys, how difficult is it to reject a motor home within 30 days under this act.
Any advice most welcome.

 

[mitzimad]

easy if you have the right grounds i would get a solicitor to write the letter

 

[Casper46]

Send a recorded delivery letter telling the dealer that you are taking steps to reject. It will maybe help if they try to drag the process on.

 

[peterc10]

Get some good (paid for) advice. The free legal advice you get in this forum will be worth every penny you pay for it

 

[nicholsong]

Send a recorded delivery letter telling the dealer that you are taking steps to reject. It will maybe help if they try to drag the process on.

Only if they specifically in writing extend the period for your right to reject beyond 30 days, otherwise they could string you along until 30 days has expired.

As peter said above get paid for legal advice from a consumer law specialist - not just an Aviation Lawyer like me babbling on on this forum. That is what I have always done for my own problems and would do in this situation. And I pay for the best - paid hands down more than it cost.

Another MH owner has recently rejected a MH and got his money back.

Geoff

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[steve 6644]

How about email proof?

 

[peterc10]

How about email proof?

Proof of what?

 

[steve 6644]

As proof and evidence that you have informed them that you intend to reject the vehicle.

 

[peterc10]

Legally there is a big difference between intending to reject and actually rejecting. Legally nowadays emails are routinely used as evidence. But it will not be proof that you are entitled to reject. For that you will need more, photos, expert's report etc.

That is why it is essential that you get some good advice as to what to do next.

 

[eddie]

And it depends on the reason you wish to reject the motorhome. You would struggle to say that you wished to reject it as the bulb in the bathroom had blown, so to be able to reject you have to have reasonable grounds

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[Casper46]

As I understand it if you reject it within 30 days it’s reasonably straight forward, as long as there is a real problem , not just that you don’t like the colour of the curtains. It’s then moves to 6 months ownership. Between 30 days and 6 months the dealer has the opportunity to repair the fault, they will pass you from pillow to post stretching the weeks and months along.
As Peterc10 says, talk a solicitor. We did ours ourselves and eventually the dealer supplied a new one. We bought new in August 2017, complained to the dealer as we were halfway down the A1 on our first trip and foolishly carried on with our journey and allowed Fiat Assist to arrange a supposed repair in France. It was the following January before we got to the point of a new one being ordered, it arrived last August. So 12 months of no motorhome.