Consumer rights act 2015 (1 Viewer)

Sep 22, 2017
641
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Hi Guys, how difficult is it to reject a motor home within 30 days under this act.
Any advice most welcome.
 
May 4, 2015
1,248
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North Yorkshire
Funster No
36,190
MH
A Class
Exp
since 2000
Send a recorded delivery letter telling the dealer that you are taking steps to reject. It will maybe help if they try to drag the process on.
 
Oct 12, 2009
10,856
24,021
SW London, Poland and all Europe
Funster No
8,876
MH
A Class N+B Arto 69GL
Exp
Since 2009
Send a recorded delivery letter telling the dealer that you are taking steps to reject. It will maybe help if they try to drag the process on.

Only if they specifically in writing extend the period for your right to reject beyond 30 days, otherwise they could string you along until 30 days has expired.

As peter said above get paid for legal advice from a consumer law specialist - not just an Aviation Lawyer like me babbling on on this forum. That is what I have always done for my own problems and would do in this situation. And I pay for the best - paid hands down more than it cost.

Another MH owner has recently rejected a MH and got his money back.

Geoff

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OP
OP
S
Sep 22, 2017
641
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As proof and evidence that you have informed them that you intend to reject the vehicle.
 
Jul 5, 2013
11,761
13,776
Tunbridge Wells, Tunbridge Wells, UK
Funster No
26,797
MH
A class
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Since 2013
Legally there is a big difference between intending to reject and actually rejecting. Legally nowadays emails are routinely used as evidence. But it will not be proof that you are entitled to reject. For that you will need more, photos, expert's report etc.

That is why it is essential that you get some good advice as to what to do next.
 

eddie

LIFE MEMBER
Oct 4, 2007
8,190
41,609
Taunton Somerset
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540
MH
RV
Exp
since 1989
And it depends on the reason you wish to reject the motorhome. You would struggle to say that you wished to reject it as the bulb in the bathroom had blown, so to be able to reject you have to have reasonable grounds

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May 4, 2015
1,248
1,649
North Yorkshire
Funster No
36,190
MH
A Class
Exp
since 2000
As I understand it if you reject it within 30 days it’s reasonably straight forward, as long as there is a real problem , not just that you don’t like the colour of the curtains. It’s then moves to 6 months ownership. Between 30 days and 6 months the dealer has the opportunity to repair the fault, they will pass you from pillow to post stretching the weeks and months along.
As Peterc10 says, talk a solicitor. We did ours ourselves and eventually the dealer supplied a new one. We bought new in August 2017, complained to the dealer as we were halfway down the A1 on our first trip and foolishly carried on with our journey and allowed Fiat Assist to arrange a supposed repair in France. It was the following January before we got to the point of a new one being ordered, it arrived last August. So 12 months of no motorhome.
 

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