Brittany Ferries - One Way System

[MopedMan]

Having had to change bookings a few times this year, I've noticed that if the new booking is more expensive I understandably have to pay the difference. However if the new booking is cheaper, it tells me the difference but the money doesn't seem to be refunded. I assumed when I made my next booking the money would have been credited to my account. Apparently not. Do Brittany Ferries operate a one way system where payments can be made but not refunded. If they cancel your booking the money goes into your account. I would phone them but I'm sure I'll get an answer on the forum much quicker
I've used Brittany Ferries for multiple crossings every year since 1993 but I've given up on them now. Their customer service is so bad I won't even bother phoning to ask what happened to my £48.

 

[2657]

They have actually been working under difficult circumstances , less staff some working from home etc. Has any customer services department kept to normal standards during the present restrictions?

 

[MopedMan]

They have actually been working under difficult circumstances , less staff some working from home etc. Has any customer services department kept to normal standards during the present restrictions?

I was talking about their awful customer service before Covid.

 

[AJM2]

I was told by them that the difference would be held on account.
I had been trying to 'amend my booking' for weeks online (given their website was saying that they were not taking calls). Was never able to amend it. Finally, they opened the phone lines (last week?) and I was told then that they had in fact cancelled my return trip anyway and would have been contacting me "soon" to confirm that. Given trip was for this month that wouldn't have given me much time to negotiate with the campsites I had booked at, if I hadn't already bit the bullet and moved over all bookings to next year.

 

[busby]

I was talking about their awful customer service before Covid.

I have always rated their customer service in the past. BUSBY..

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[2657]

I have always rated their customer service in the past. BUSBY..

And me

 

[MopedMan]

I have always rated their customer service in the past. BUSBY..

Obviously having been loyal to them for over 25 years I did, until this last two years

 

[MopedMan]

Thought maybe I should give them another try. Tried to find information required on their website today but information unavailable. Phoned and waited for over 20 minutes before I hung up - no information about position in a queue or expected waiting time.
Impossible to contact by email unless you are amending a booking.
Appears they're either really good or really bad with little in between
Trust Pilot Reviews
Excellent 36%
Great 12%
Average 6%
Poor 5%
Bad 41%
Not what I'd want to see from a travel company

 

[busby]

Thought maybe I should give them another try. Tried to find information required on their website today but information unavailable. Phoned and waited for over 20 minutes before I hung up - no information about position in a queue or expected waiting time.
Impossible to contact by email unless you are amending a booking.
Appears they're either really good or really bad with little in between
Trust Pilot Reviews
Excellent 36%
Great 12%
Average 6%
Poor 5%
Bad 41%
Not what I'd want to see from a travel company

Just had the same trying to ring Nationwide Travel Insurance..40 mins but i put the phone on speaker and eat my dinner whilst waiting...All done and updated ready for our travels on 2nd Sept..BUSBY.

 

[MopedMan]

Just had the same trying to ring Nationwide Travel Insurance..40 mins but i put the phone on speaker and eat my dinner whilst waiting...All done and updated ready for our travels on 2nd Sept..BUSBY.

Ha Ha. Thank goodness for speaker phones. I've been trying to log a claim with them (UK Insurance) for over 3 months. Spent a total of 9 hours waiting on the phone. Written to Nationwide to say no one answers the phone and threes times they got back to me and gave me the unanswered phone number to call. I know it's all down to Covid but when I phoned their sales team it's strange but it was answered in three seconds.

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[busby]

Ha Ha. Thank goodness for speaker phones. I've been trying to log a claim with them (UK Insurance) for over 3 months. Spent a total of 9 hours waiting on the phone. Written to Nationwide to say no one answers the phone and threes times they got back to me and gave me the unanswered phone number to call. I know it's all down to Covid but when I phoned their sales team it's strange but it was answered in three seconds.

Had similar problem with 3 so I pressed the no for new sales ,this was before Covid19. Guess what they answered within seconds.Told them the truth that I was fed up with waiting and they sorted my problem immediately. Always do that with 3 now.BUSBY.