Avtex - very happy with service (1 Viewer)

[jaygee]

We have an Avtex TV/DVD which we have used in the van for the last 9 years.
Whilst we were away recently it suddenly stopped working - wouldn't come off standby.
Phoned Avtex and they arranged to have it collected and inspected & would ring me with prognosis.
A couple of days after collection they rang to say the main circuit board was faulty and needed replacing. Despite it being 9 years old they did have a circuit board in stock and would repair it and send it back to me for a price of £165 all in.
Alternatively they offered me £80 off a latest smart TV/DVD with built in Sat receiver making a total of £280 to pay.
No hard sell, it was up to me. The price for a new tv was a good one - couldn't find cheaper anywhere else on the web, so we decided to go for that & it was delivered within 2 days.
Very happy customer

 

[DuxDeluxe]

Yes, they repaired my out of warranty TV free of charge, including courier. Person or persons unknown had yanked on the bracket, overstraining the satellite connector and damaging it. Great service.


......now awaits the usual replies saying that ASDA/cello/Polaroid TV's are so much better. Well, it is our hard earned money and we are free to spend as we like, including ridiculously overpriced, overhyped, unreliable Avtex TV sets.....

 

[Techno]

I finally bought an Avtex and I'm happy with it. I only changed because my Finlux went faulty and they no longer do 19"

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[icantremember]

Yes, they repaired my out of warranty TV free of charge, including courier. Person or persons unknown had yanked on the bracket, overstraining the satellite connector and damaging it. Great service.


......now awaits the usual replies saying that ASDA/cello/Polaroid TV's are so much better. Well, it is our hard earned money and we are free to spend as we like, including ridiculously overpriced, overhyped, unreliable Avtex TV sets.....

I wasn't aware you could pick up satellite channels on steam driven sets.

 

[Minxy]

Nothing wrong with Avtex TVs at all ... you DO get what you pay for as we've found, we've had cheaper ones but the quality of the image on the Avtex is far superior, even thought its only a little 16" one we can still tell the difference, we've had it since 2011 and its still going strong.

 

[CazPaul]

Nothing wrong with Avtex TVs at all ... you DO get what you pay for as we've found, we've had cheaper ones but the quality of the image on the Avtex is far superior, even thought its only a little 16" one we can still tell the difference, we've had it since 2011 and its still going strong.

Yes we like them too, seem a better quality picture than others. Our current van has an Alphasound in and its works good but I have an Avtex ready in a box ready should the current one fail.

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[Mikeco]

When our Avtex went funny I spoke to them but in the end decided not to send it off but buy a new Avtex Pro 19in from John Lewis for around £380. A bit dearer perhaps but it does have the 5 year guarantee that John Lewis provide.

 

[DuxDeluxe]

I wasn't aware you could pick up satellite channels on steam driven sets.

I do when the van is completely level on my Milenco Blocks. You might have trouble yourself with those wonky E&P jacks though......

 

[DaveandJen]

We love our Avtex TV because you can view what’s on the screen no matter what angle you are trying to view it - which is sometimes a problem with Motorhomes and Campers. I’ve tried to cut corners in the past with cheaper makes but the field of vision is much less.

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[Robert Clark]

We have an Avtex TV/DVD which we have used in the van for the last 9 years.
Whilst we were away recently it suddenly stopped working - wouldn't come off standby.
Phoned Avtex and they arranged to have it collected and inspected & would ring me with prognosis.
A couple of days after collection they rang to say the main circuit board was faulty and needed replacing. Despite it being 9 years old they did have a circuit board in stock and would repair it and send it back to me for a price of £165 all in.
Alternatively they offered me £80 off a latest smart TV/DVD with built in Sat receiver making a total of £280 to pay.
No hard sell, it was up to me. The price for a new tv was a good one - couldn't find cheaper anywhere else on the web, so we decided to go for that & it was delivered within 2 days.
Very happy customer

You can buy a brand new HD tv off Amazon for £120

24" LED TV Full HD 1080p With Built In Freeview HD USB Media player PVR Amazon product ASIN B076CL6YMR
Why spend £280 fixing a 9 year old one?

 

[Minxy]

... yes and you do get what you pay for ... no branding, limited connections, and tinny sound from reading some of the reviews ... if it suits though then no point in spending more.

 

[Chris]

I have bought 2 Avtex TVs in my lifetime and both have packed in within 2 years.

Their customer service and repair is excellent but it should be because as they say - Practice Makes Perfect.

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[Robert Clark]

I have bought 2 Avtex TVs in my lifetime and both have packed in within 2 years.

Their customer service and repair is excellent but it should be because as they say - Practice Makes Perfect.

That’s 100% failure rate !

 

[peterc10]

I do when the van is completely level on my Milenco Blocks. You might have trouble yourself with those wonky E&P jacks though......

Now you HAVE upset him. His are HPC jacks ........................

 

[Minxy]

Chris you DO know that when you're watching the rugby and sitting there hugging your ball they don't want you to throw the ball to them don't you or try to take part in the scrum????

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[DuxDeluxe]

Now you HAVE upset him. His are HPC jacks ........................

They are still wonky, though......... his van was definitely leaning to starboard last time I saw it

 

[grumps147]

new telly programme needed, Phsycic Dave

Yes, they repaired my out of warranty TV free of charge, including courier. Person or persons unknown had yanked on the bracket, overstraining the satellite connector and damaging it. Great service.


......now awaits the usual replies saying that ASDA/cello/Polaroid TV's are so much better. Well, it is our hard earned money and we are free to spend as we like, including ridiculously overpriced, overhyped, unreliable Avtex TV sets.....

 

[icantremember]

I do when the van is completely level on my Milenco Blocks. You might have trouble yourself with those wonky E&P jacks though......

Ah, but I get the best tv reception on my Avtex 'cos my jacks make for a perfect earth grounding.

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[icantremember]

They are still wonky, though......... his van was definitely leaning to starboard last time I saw it

Should have gone to Specsavers!

 

[stewartwebr]

Sorry, not impressed with mine. The 32inch version is not the best picture quality and is overpriced IMHO Spoke with Avtex Sales Manager at Newbury show. He agreed it was not up to the usual Avtex standards and was developed under pressure by Oyster for the German Market where the TV and dish are combined and you turn TV channel over on the TV and the satellite dish changes to which ever satellite you need to be on for the channel selected on the TV. A new model is being launched soon which will be a great improvement he says...not much good to me!

 

[DuxDeluxe]

Should have gone to Specsavers!

Best bit of advice you’ve given yourself for years, Brian.

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[DuxDeluxe]

Ah, but I get the best tv reception on my Avtex 'cos my jacks make for a perfect earth grounding.

They did when you forgot to raise them. Very neatly ploughed campsite, I thought, although one set of furrows were deeper than the other

Yes I know it isn’t true but makes a good story

 

[jaygee]

You can buy a brand new HD tv off Amazon for £120

24" LED TV Full HD 1080p With Built In Freeview HD USB Media player PVR Amazon product ASIN B076CL6YMR
Why spend £280 fixing a 9 year old one?

I didn't - we bought a new one, it says that in the post!
Couldn't buy an Avtex TV/DVD for £120!!!! Have another one in the bedroom of the van that's a cheap one and the quality of the Avtex is far superior,

 

[icantremember]

They did when you forgot to raise them. Very neatly ploughed campsite, I thought, although one set of furrows were deeper than the other

Yes I know it isn’t true but makes a good story

Even I can remember to raise them as they retract automatically when I release the hand brake!

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[DuxDeluxe]

Even I can remember to raise them as they retract automatically when I release the hand brake!

Yes, it was that time when you tried to drive off with the hand brake still on.......

 

[Robert Clark]

I didn't - we bought a new one, it says that in the post!
Couldn't buy an Avtex TV/DVD for £120!!!! Have another one in the bedroom of the van that's a cheap one and the quality of the Avtex is far superior,

Sorry I mis read your post (dyslexia got the better of me)

And you’re quite right, the example tv I gave wasn’t a DVD

But after a quick scan of Amazon I found this Blaupunkt one for £139.99

Blaupunkt BLA-236/207O-GB-3B-EGDP-UK 24-Inch LED HD Ready TV/DVD Kit with Freeview HD - Black Amazon product ASIN B01MUJU73E
Add in £25 for a cigarette lighter inverter and you’d save £100 compared with an Avtex.

Having owned Avtex, I didn’t chose one for my new van.

Not being negative or argumentative, just wanted to point out that motorhome owners aren’t restricted to buying an overpriced ‘caravan’ brand TV, you can choose any one you like.