Anyone taken out Fiat extended warranty

[Ianbenny]

Has anyone taken out the extended Fiat warranty when getting a new van?

If so how much was it? Dealer just said you have to purchase it in the first 14 days.

Wonder if its worthwhile if not extortionate

 

[carolyn]

We collected our van on the 2nd August and Consort did our Fiat Assist through their van supplier but they don’t do the online DVLA thing. We didn’t get our V5C for nearly 3 weeks which was a bit stressful as we were leaving the country on the 26th for 2 months!
Don’t forget Adams Morey have a few branches, Portsmouth is best for the Fiat Assist warranty.

 

[Suenliam]

I treat our Fiat extended warranty a bit like insurance - hopefully we never have to use it, but if we do need it then it is well worthwhile. Not had to use it yet - long may that continue! Adams Morey at Portsmouth were excellent when they arrange ours.
Sue

 

[Ian_H]

+1 happy with Adams Morey service over the phone/email

 

[Ianbenny]

Phoned Adams Morey yesterday.

Took the details from me and said they would send me an email to fill in

Nothing arrived today

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[Skibumfish]

Has anyone taken out the extended Fiat warranty when getting a new van?

If so how much was it? Dealer just said you have to purchase it in the first 14 days.

Wonder if its worthwhile if not extortionate

I have twice, never had to use it thankfully but very useful when selling the van before expiry of warranty. Peace of mind

 

[Skibumfish]

Phoned Adams Morey yesterday.

Took the details from me and said they would send me an email to fill in

Nothing arrived today

I spoke with jo.collinson@adamsmorey.com absolutely brilliant!

 

[Pausim]

Phoned Adams Morey yesterday.

Took the details from me and said they would send me an email to fill in

Nothing arrived today

Have you checked your junk mail? New unknown commercial contact may have gone astray.

 

[Tony50]

We got Extended warranty in 2017 as I didn't trust the Comfortmatic, never used the warranty put as said gives you peace of mind.
Now got real peace of mind we sold it

 

[Ianbenny]

Have you checked your junk mail? New unknown commercial contact may have gone astray.

Thanks for that which was spot on.
Well I hadnt but did last night and she had replied yesterday afternoon.
Signed the forms and will return it today
Cheers

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[Captain Birdseye]

Yes. We purchased it. Approx £950.
A lot of money but it does include breakdown cover.

Pan European breakdown cover. Ours is just about to expire.

 

[ontheroadagain]

I have read elsewhere that breakdown cover on a new Ducato is now only for one year. The extended warranty covers years 3,4 & 5 but there is no cover for year 2 so alternative arrangements need to be made. Can anyone confirm this?

 

[nerka]

Has anyone taken out the extended Fiat warranty when getting a new van?

If so how much was it? Dealer just said you have to purchase it in the first 14 days.

Wonder if its worthwhile if not extortionate

It doesn’t include breakdown cover now I was told a few months ago so it not good value now

 

[MontyB]

Took out the extended warranty had to use it on gear box faults twice in the first two years well worth the money

 

[ontheroadagain]

It doesn’t include breakdown cover now I was told a few months ago so it not good value now

It does include breakdown cover but there is a question mark regarding year two. See my post #41 above.

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[Pausim]

I have read elsewhere that breakdown cover on a new Ducato is now only for one year. The extended warranty covers years 3,4 & 5 but there is no cover for year 2 so alternative arrangements need to be made. Can anyone confirm this?

The website says it is 24 months for motorhomes.

Warranty

When you purchase a Fiat Professional vehicle, you get services and warranties to travel away from risk and unexpected expenses.

www.fiatcamper.com

It doesn’t include breakdown cover now I was told a few months ago so it not good value now

The website says the extended warranty includes roadside assistance.

Extended Warranty

With Mopar® Vehicle Protection, you can extend your cover beyond the duration of a standard warranty. The most complete cover plan is Maximum Care Camper.

staging-www.fiatcamper.com

 

[treeker]

We got Extended warranty in 2017 as I didn't trust the Comfortmatic, never used the warranty put as said gives you peace of mind.
Now got real peace of mind we sold it

Exactly the same for me when we had a 2020 Ducato with Comfortmatic, now sold. Fortunately I never had to use either warranty or breakdown.

 

[ontheroadagain]

The website says it is 24 months for motorhomes.

The is a thread running on the Adria Twin Owners Group on Facebook where some people are claiming that Adams Morey have confirmed that for UK registered vans, camper assist is now only for one year. They are saying that the extended warranty provides breakdown cover for years 3 to 5, but not year 2. I am just repeating what has been said but I currently don’t know if this information is correct.

 

[Ianbenny]

I have read elsewhere that breakdown cover on a new Ducato is now only for one year. The extended warranty covers years 3,4 & 5 but there is no cover for year 2 so alternative arrangements need to be made. Can anyone confirm this?

I think you are correct as the email from Adams Morey confirms no breakdown cover for year 2
3, 4 and 5 are covered
"
Do be aware there is no Fiat Assist for year 2, it is included in the 3years

Warranty for years 3, 4 and 5, but you will still need to source you own cover

for year 2."

 

[Soycd]

I think you are correct as the email from Adams Morey confirms no breakdown cover for year 2
3, 4 and 5 are covered
"
Do be aware there is no Fiat Assist for year 2, it is included in the 3years

Warranty for years 3, 4 and 5, but you will still need to source you own cover

for year 2."

The Fiat Assist for 2nd year ended in September 2024.

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[Millcourt]

Jim
I suspect that the majority of Funsters buying new motorhomes are going for Fiat-based models. There does seem to be some confusion about the cover for 5 years from new when the extended Camper Cover is purchased. Would it be possible for you to seek a definitive answer from Fiat UK on behalf of all subscribers to MHFun? It is obviously nonsensical to have cover for breakdown/recovery etc for years 1,3,4 & 5, but not year 2.

 

[Soycd]

Jim
I suspect that the majority of Funsters buying new motorhomes are going for Fiat-based models. There does seem to be some confusion about the cover for 5 years from new when the extended Camper Cover is purchased. Would it be possible for you to seek a definitive answer from Fiat UK on behalf of all subscribers to MHFun? It is obviously nonsensical to have cover for breakdown/recovery etc for years 1,3,4 & 5, but not year 2.

I am not Jim, but I asked the question at Adam’s Morey, Portsmouth, earlier this month and they confirmed that from September 2024, the breakdown recovery had been discontinued for year 2 of the standard 2 year warranty. If you have bought an extended warranty then the recovery is valid for the 3 years of the extended warranty. If you bought before September 2024 than you get 2 years of recovery. I suppose the way to look at it is as two separate warranties, a 2 year warranty and a 3 year warranty. I think they would struggle to justify removing the recovery service from the extended 3 year warranty given the price of the warranty and the fact that when the 3 year warranty is taken out it states it includes Fiat Assist recovery.

 

[Madeinyorkshire]

The Fiat Camper Assistance website states :
The roadside assistance service for motorhomes on a Fiat Professional base is free for the first 2 years from the initial registration date.*

 

[Soycd]

The Fiat Camper Assistance website states :
The roadside assistance service for motorhomes on a Fiat Professional base is free for the first 2 years from the initial registration date.*

roadside assistance

Discover the value of the Ducato, the Fiat motorhome that has achieved the highest level of quality in technology, safety, reliability and comfort.

www.fiatcamper.com

The page is out of date I'm afraid. The webpage is dated 2024. They removed the second year Fiat Assistance in September 2024. If you bought a Fiat before September 2024 then you still have 2 years. This is based on the information I was given by a Fiat Professional Garage.

 

[Boaty]

Why is the reference point a website or some other internet source?
Do people not read the document to sign up to?

Just because someone somewhere says... It must be true.

No wonder artificial intelligence has a leg up.

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[SteveInLeicester]

Hmm - After seeing this thread I enquired about this with my dealer yesterday for my due-to-be-delivered-in-November new MH, and he replied that the Fiat extended warranty was discontinued at the end of June this year and is no longer available?!?

 

[Pausim]

Hmm - After seeing this thread I enquired about this with my dealer yesterday for my due-to-be-delivered-in-November new MH, and he replied that the Fiat extended warranty was discontinued at the end of June this year and is no longer available?!?

Is he trying to sell you a worthless insurance warranty instead? Most dealers can not sell the extended Fiat Camper warranty and some will try to sell an inferior insurance based one instead, because they get commission on selling financial products.

Get the facts from Adams Morey 023 9269 1122.

 

[SteveInLeicester]

Yeah, I'm a little sceptical, to say the least. I'll definitely go direct to Fiat Professional to confirm. Thanks.

 

[Steve-N]

Appoligies for repeating what may have already been said.

As I understand it, all Fiat Ducatos have a 3 year warranty from new, HOWEVER, this warranty is reduced to 2 years from new for a MoHo and PVC.
Extended warranty is available as either 1, 2 or 3 extra years, so up to a maximum of 5 years from new, OR 100,000 miles (which I doubt would apply to a MoHo or van conversion)

The extended warranty MUST be purchased within 14 days of 1st registration via a Fiat main dealer NOT the leisure supplier !
So, if you buy a brand new van, the supplier 'may' and often does register it with DVLA before you collect it, so you have to be aware as this eats into your 14 days.

I purchased the 3 years extra, in 2023, which was £875, as some have said, it was for peace of mind, having had a 2019 PVC with the wonderful comfort-matic, which failed at 10,800 miles, and was 3 months out of warranty (this was when I discovered it was 2 not 3 years)

Fiat did not want to honor the £5k bill, so I took legal advice and challenged under UK consumer law of "not being fit for the purpose intended"

Luckily (for me) I won, and they paid the full costs. (I subsequently sold that one, and bought a 2023 yr 9sp auto)

I would always take manufacturer extended warranty when available, just for peace of mind.

Steve.

 

[Steve-N]

Hmm - After seeing this thread I enquired about this with my dealer yesterday for my due-to-be-delivered-in-November new MH, and he replied that the Fiat extended warranty was discontinued at the end of June this year and is no longer available?!?

Fiat Professional warranty - Extended warranty and servicing| Mopar UK

Get all the information you need about Fiat Professional warranty, servicing and roadside assistance provided by Mopar.

www.fiatprofessional.com

Still shows as available on the Fiat Professional website as of now

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[Abimatsue]

Has anyone taken out the extended Fiat warranty when getting a new van?

If so how much was it? Dealer just said you have to purchase it in the first 14 days.

Wonder if its worthwhile if not extortionate

Just to let everyone know that Fiat have just launched a new product called Complete Care. In addition to being an extended warranty it covers all service costs for the duration of the package. That also includes all consumables at service time. The standard warranty only is £952.80 for 5 years whilst the Complete Care package for 5 years depends on mileage. 25,000 miles is £1436 plus VAT, 50,000 miles is £1802 plus VAT and so it goes up to 125,000 miles. I bought the 25,000 miles package which effectively will cover 2 services plus MOT. At present a 2 year service is approximately £400 from a franchised dealer, which is necessary as I understand it to maintain the extended warranty if you take it so it remains to be seen whether I will save money as labour and parts costs increase. Incidentally, the warranty is fully transferable on sale. If anyone is interested ring Gary Rogers on 07843 833158 as he is fully clued in on this and can organise it all for you.