A Cass aftermarket windscreen. (1 Viewer)

Oct 8, 2014
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I'm a newbie and always will be. You never know it all.
Has anyone had experience of an aftermarket windscreen being fitted been unhappy with it and got it successfully replaced with OEM.?
 

JockandRita

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Aug 2, 2007
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Since May 05 (Ex Tuggers).
Has anyone had experience of an aftermarket windscreen being fitted been unhappy with it and got it successfully replaced with OEM.?

Yep, after 3 x failed attempts at fitting a patterned part screen. :mad:

Attempt No 1 saw them bring the wrong type of screen. On attempt No 2 they removed the old screen before checking that the one they had brought was the correct size, so shards of glass everywhere when they put the old screen back in......................but failed to inform the vehicle owner. When it peed down late that night I went out to check for leaks. Rainwater was pi$$ing in through the top seal, and when laying towels at the base to absorb the water, both my forearms got cut to shreds because of all the shards of glass present on the dashboard. I complained vociferously to Head Office.

When they eventually turned up with the correct size screen, (attempt No 3), which they installed, it cracked overnight.They tried to blame me by suggesting that I had moved the MH. Fortunately, I had taken a photo of the mileage which tallied with that written on their invoice.
By this time we were severely peed off, and insisted on an OE screen from Hymer in Germany. Our insurers NFU agreed to that.

Weeks later sees attempt No 4, using the OE screen from Germany, which went in a treat and took less time to fit, than the patterned part screens. The fitters said that they never have any bother with OE screens. I also insisted that a new seal was fitted at the same time.
In the end, we got what we should have received several weeks earlier. As a result of the above fiasco, we received a 3 x figure sum in the way of compensation...................and had our £75 excess waivered.

If I can possibly avoid them, I'll never let Autoglass anywhere near our MH again. :mad:

Cheers,

Jock. :)
 
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Lenny HB

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When I had ours replaced I told them I wanted a genuine OEM no problem sourced and fitted in 10 days.

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barsteward
Oct 8, 2014
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I'm a newbie and always will be. You never know it all.
I haven't got the insurance company involved yet apart from the fact they authorised the supply and fit.
To be fair to the company involved, they did promised to put things right and to a point they have, but their idea of putting things right and mine are two different things.

This will be quite a long story and I am not very good when it comes to writing/explaining on paper so please bare with me as I'm sure this will be of benefit to fellow Funsters in the future.

It all began back in May when I was washing the motorhome prior to the Stratford meet. Whilst rinsing it down after hand washing the windscreen suddenly made a loud ping and cracked right in front of the driver seating position.
IMG_20220430_090657.jpg
I contacted the insurance company who confirmed I was covered and gave me the number of the company they wished me to use.
I was put through to the call centre where after many minutes of assuring the operative that my motor home was most certainly not a Fiat Ducato Van she couldn't get her head round the fact it was an A Class and kept insisting it was Ducato Van.
I asked to be put through to a supervisor and again after several minutes of insisting I did indeed have a Ducato Van :doh: the operative eventually asked me to email some pictures of the motorhome so they could prove once and for all that I didn't own an A Class.

I decided to go ahead and attend the Stratford show as it wasn't obscuring my view and even if the crack ran further it was running to right hand side so shouldn't make matters any worse. I attended the show and returned but still had no response to the email, I decided to wait for a while to give them an opportunity to identify the windscreen.
A week later I rang the call centre again and obviously got a different operative a conversation very similar to the one above commenced and I was asked to send some pictures again.

Another week or so went by and nothing so I rang again only to be told that the job had been passed on to the regional office in Manchester and that I should ring the number that they then gave to me, rang that number and after the nowadays normal 1/2hr of some howling cat trying to emulate Les Dawsons piano playing party piece, interspersed with "We are currently experiencing unusually high Blah Blah" I got a person on the phone who at least new I didn't have a Ducato Van, he confirmed he had received the pictures but could not identify the motorhome/windscreen so needed more information ( I wanted to say "then why the hell didn't you inform me"):doh:
So he now sends me an email with instruction on how to measure a windscreen and enter the details on the form, anyone with an A Class knows that the windscreen has trim running down either side and so an accurate measurement is almost impossible without removing the trim. I measured the windscreen the best I could using guestimate for what I couldn't get to and returned the form.
another week or two goes by and I get an email saying my measurements are not accurate enough could I remove the trim.

It's worth mentioning at this point that with the first batch of photographs I had sent this.
IMG_20220617_113105.jpg

I am now getting quite annoyed after all the back and forth of emails and the passing of over a month I am still no nearer getting my windscreen replaced. I pointed out that I was not a windscreen fitter and if any damage was done who would foot the bill:unsure: I also pointed out that they had plenty of photographs all the information on the body type chassis numbers etc etc and suggested it was time they sent a fitter out to determine what was needed.

The next day I got an email from customer relations who have been my main point of contact and still are during the rest of this whole sad saga. The email read that they had now sourced the windscreen but as it had to be ordered it could take a number of weeks they apologised and said they would email me as soon as it arrived.

I received an email the first week in July to say that the new windscreen had arrived at their Manchester dept and they would ring me shortly to arrange a date, which they did the same day and it was booked in for 9.00am on the Wed 13th of July ( god knows what would have happened next had it fallen on Friday):LOL:
I drove the motor home into the bay as directed and had brief word with the fitter who reassured me that everything would be perfect when I got back because he had driven up from Nottingham to do the job being the head trainer for the area.
I had about five hrs to kill so I had a walk along the canal and spent a couple of hrs in the Trafford Centre it was during the heatwave and was incredibly hot walking about never mind having to fit a windscreen, I arrived back at the dept and the motorhome was now outside
in full sunlight, the fitter was stood on a large metal framed step his head just about in line with top of the windscreen, he was sweating profusely and messing with the right hand side of the mastic which had long since gone off in the heat.
I was horrified when I looked up at it, I could honestly have cried,

PXL_20220719_075957773.jpg PXL_20220719_075829225.jpg
The picture as most I have taken don't truly reflect just how bad it looked.

I rather tersely said to him that "my motorhome never looked anything like that when it arrived here this morning" and at that moment my eye was drawn to the front bumper o_Oo_Oo_O there were three protrusions sticking out of plastic like chapel hat pegs "and it certainly didn't come in with a bumper looking like that!" I said angrily.
There was silence for moment as the fitter looked down at the bumper blushed, grabbed a ratchet from his tool box and shuffled under the motorhome, he franticly worked away backing off the mounting screws that held the bumper on and the protrusions became less pronounced as he worked but with the now stretched plastic they were clearly visible.

Once again because of the sunlight the picture does not truly reflect just how bad it looked.
PXL_20220718_140331581 (1).jpg
So the young man apologised and explained that three spacers had dropped off when he loosened the bumper and he hadn't noticed them, I said to him I couldn't understand why he had to mess with the bumper after all it was the windscreen it came in for he said the bumper had to be loosened in order to get the light cluster trim off which in turn held the windscreen trim in place.🤷‍♂️
He assured me that he would contacted by customer service and they would resolve all the issues I had, well he was to be fair right about contacting me.

I was contacted by phone that evening and the customer service rep explained how they were a large company with a reputation to uphold and asked if I would at least give them the opportunity to put things right. I had calmed down by now and actually felt a bit ashamed of way I had spoken to the fitter.
I agreed to her request, and she said we'll get the bumper repaired for you and have a look at the windscreen. I declined pointing out that it didn't have a repaired bumper in the morning why should it have one now? (I may live to regret that decision) she then explained she couldn't make the decision about a new bumper and would have to consult the regional manager but would be back in touch.

I have decided to end it here for the moment, being a one fingered typist and not good at this sort of thing. (hence my usual one line replies) if you've managed to get this far and your still interested I'll continue in the morning because this is by no means the end of this ongoing saga.:rolleyes:
 
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Lenny HB

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Oct 18, 2007
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Thats terrible sounds like they did it have a clue of how to do the job. Can't believe they damaged a bumper changing a windscreen.

With A Class screen replacement it comes downs to what monkeys end up doing the job, I must have been lucky, I rang the number given, it was National. Windscreens call centre told them I wanted an OEM screen. Next day a guy from Autoglass turned up to check the screen & said it would be 7 days to get a screen. It took 10 days then a couple of guys from Autoglass turned job all done in about 1½ hours on my drive, without any problems.
 
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JockandRita

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Aug 2, 2007
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I was horrified when I looked up at it, I could honestly have cried,

PXL_20220719_075957773.jpg PXL_20220719_075829225.jpg
The picture as most I have taken don't truly reflect just how bad it looked.
I'm really sorry to learn of your experience with a cowboy windscreen fitter, and although my experience was less worrying than yours, I empathise with you 100%. :cry:

Please keep us all updated with the progress.

Good luck. (y)

Jock. :)

P.S. The MH screen replacement was not our first experience of shoddy service from Autoglass, ie, 2 x attempts to successfully re seal a heated rear screen on a Peugeot 305GRD, after they replaced it. :(

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Apr 19, 2019
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We have discussed this before. The OEM (The van maker) doesn't make windscreens

You need to ask for a windscreen that is made by the same manufacturer that the OEM used when the van was new. It might be difficult to actually successfully demand that, but nothing wrong with asking

I agree, the biggest problem is the skill of the fitter, although trying to fit a screen that is not the right size or shape would be a nightmare and most likely impossible.
 
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Jul 29, 2007
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I have had three half screens (the RV has split front screens) replaced on the RV by autoglass, a bit of messing about but all supplied and fitted ok.

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barsteward
Oct 8, 2014
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I'm a newbie and always will be. You never know it all.
I haven't got the insurance company involved yet apart from the fact they authorised the supply and fit.
To be fair to the company involved, they did promised to put things right and to a point they have, but their idea of putting things right and mine are two different things.

This will be quite a long story and I am not very good when it comes to writing/explaining on paper so please bare with me as I'm sure this will be of benefit to fellow Funsters in the future.

It all began back in May when I was washing the motorhome prior to the Stratford meet. Whilst rinsing it down after hand washing the windscreen suddenly made a loud ping and cracked right in front of the driver seating position.
View attachment 681481
I contacted the insurance company who confirmed I was covered and gave me the number of the company they wished me to use.
I was put through to the call centre where after many minutes of assuring the operative that my motor home was most certainly not a Fiat Ducato Van she couldn't get her head round the fact it was an A Class and kept insisting it was Ducato Van.
I asked to be put through to a supervisor and again after several minutes of insisting I did indeed have a Ducato Van :doh: the operative eventually asked me to email some pictures of the motorhome so they could prove once and for all that I didn't own an A Class.

I decided to go ahead and attend the Stratford show as it wasn't obscuring my view and even if the crack ran further it was running to right hand side so shouldn't make matters any worse. I attended the show and returned but still had no response to the email, I decided to wait for a while to give them an opportunity to identify the windscreen.
A week later I rang the call centre again and obviously got a different operative a conversation very similar to the one above commenced and I was asked to send some pictures again.

Another week or so went by and nothing so I rang again only to be told that the job had been passed on to the regional office in Manchester and that I should ring the number that they then gave to me, rang that number and after the nowadays normal 1/2hr of some howling cat trying to emulate Les Dawsons piano playing party piece, interspersed with "We are currently experiencing unusually high Blah Blah" I got a person on the phone who at least new I didn't have a Ducato Van, he confirmed he had received the pictures but could not identify the motorhome/windscreen so needed more information ( I wanted to say "then why the hell didn't you inform me"):doh:
So he now sends me an email with instruction on how to measure a windscreen and enter the details on the form, anyone with an A Class knows that the windscreen has trim running down either side and so an accurate measurement is almost impossible without removing the trim. I measured the windscreen the best I could using guestimate for what I couldn't get to and returned the form.
another week or two goes by and I get an email saying my measurements are not accurate enough could I remove the trim.

It's worth mentioning at this point that with the first batch of photographs I had sent this.
View attachment 681496

I am now getting quite annoyed after all the back and forth of emails and the passing of over a month I am still no nearer getting my windscreen replaced. I pointed out that I was not a windscreen fitter and if any damage was done who would foot the bill:unsure: I also pointed out that they had plenty of photographs all the information on the body type chassis numbers etc etc and suggested it was time they sent a fitter out to determine what was needed.

The next day I got an email from customer relations who have been my main point of contact and still are during the rest of this whole sad saga. The email read that they had now sourced the windscreen but as it had to be ordered it could take a number of weeks they apologised and said they would email me as soon as it arrived.

I received an email the first week in July to say that the new windscreen had arrived at their Manchester dept and they would ring me shortly to arrange a date, which they did the same day and it was booked in for 9.00am on the Wed 13th of July ( god knows what would have happened next had it fallen on Friday):LOL:
I drove the motor home into the bay as directed and had brief word with the fitter who reassured me that everything would be perfect when I got back because he had driven up from Nottingham to do the job being the head trainer for the area.
I had about five hrs to kill so I had a walk along the canal and spent a couple of hrs in the Trafford Centre it was during the heatwave and was incredibly hot walking about never mind having to fit a windscreen, I arrived back at the dept and the motorhome was now outside
in full sunlight, the fitter was stood on a large metal framed step his head just about in line with top of the windscreen, he was sweating profusely and messing with the right hand side of the mastic which had long since gone off in the heat.
I was horrified when I looked up at it, I could honestly have cried,

View attachment 681512 View attachment 681513
The picture as most I have taken don't truly reflect just how bad it looked.

I rather tersely said to him that "my motorhome never looked anything like that when it arrived here this morning" and at that moment my eye was drawn to the front bumper o_Oo_Oo_O there were three protrusions sticking out of plastic like chapel hat pegs "and it certainly didn't come in with a bumper looking like that!" I said angrily.
There was silence for moment as the fitter looked down at the bumper blushed, grabbed a ratchet from his tool box and shuffled under the motorhome, he franticly worked away backing off the mounting screws that held the bumper on and the protrusions became less pronounced as he worked but with the now stretched plastic they were clearly visible.

Once again because of the sunlight the picture does not truly reflect just how bad it looked.
View attachment 681514
So the young man apologised and explained that three spacers had dropped off when he loosened the bumper and he hadn't noticed them, I said to him I couldn't understand why he had to mess with the bumper after all it was the windscreen it came in for he said the bumper had to be loosened in order to get the light cluster trim off which in turn held the windscreen trim in place.🤷‍♂️
He assured me that he would contacted by customer service and they would resolve all the issues I had, well he was to be fair right about contacting me.

I was contacted by phone that evening and the customer service rep explained how they were a large company with a reputation to uphold and asked if I would at least give them the opportunity to put things right. I had calmed down by now and actually felt a bit ashamed of way I had spoken to the fitter.
I agreed to her request, and she said we'll get the bumper repaired for you and have a look at the windscreen. I declined pointing out that it didn't have a repaired bumper in the morning why should it have one now? (I may live to regret that decision) she then explained she couldn't make the decision about a new bumper and would have to consult the regional manager but would be back in touch.

I have decided to end it here for the moment, being a one fingered typist and not good at this sort of thing. (hence my usual one line replies) if you've managed to get this far and your still interested I'll continue in the morning because this is by no means the end of this ongoing saga.:rolleyes:
Part 2

I got an email the next day agreeing to fit a new bumper, they also said it had been ordered and as soon as it arrived they would contact me to arrange to fit it and sort out the windscreen at the same time. About three weeks later a phone call came from customer service saying the bumper had arrived and could she arrange a date to fit it, so I was given a date and told the fitter would ring the day before to confirm their ETA.
I raised concerns about doing the work at my location as it's a communal car park at the side of my property, the ground is just roughly levelled land with road stone being the main constituent and various other different materials having been used to fill in some of the bumps and hollows that have developed over the years plus if it rains large pools of water develop. She was insistent that her team of professionals were used to those sort of circumstances and it would not be a problem.

The day to do the work arrived the fitter rang the day before and said he and a college from another depot would arrive about 10am they
arrived roughly on time one from East Yorkshire and one from Cumbria. They went to great lengths to reassure me as I was uneasy with the whole thing thy explained that they were both area trainers and had a total of over 35 years experience.

I decided that the best thing I could do was go back in the house and wait for them to inform me the when the work was completed, I have never liked being watched whilst working myself so off I trot. About 2.00pm I heard two loud bangs which sounded to me like a hammer against metal 🤷‍♂️ at this point I thought I should go out and have a look, I finished what I was doing put my shoes on and tried to appear relaxed. The two fitters were by this time stood a few feet from the front of the motorhome admiring their handy work, they spotted me and asked my to join in with their adorations as the work was now complete.

At first glance the bumper appeared to look good but I was unhappy about the way the windscreen looked. I must point out that during this whole process I hadn't sought anyone's opinion I have only had opinions from the fitters doing the work. They seemed genuinely pleased with the work they had done, and by now I am not only beginning to question my own judgement but am thoroughly fed up and a little intimidated really. So I agreed to accept the work done and off they went. I never even went close to the motorhome for the rest of the day I just felt so down.

The following day I took the dog out for his usual morning walk, I walked straight past the motorhome I just didn't want to look at it anymore, on the way back though I face the motorhome I cannot avoid it so glance at it and immediately spot something is wrong.
PXL_20220915_114556739 (2).jpg

I am now becoming almost suicidal I took the dog in fed him and then sat down in despair, after about an hr I had a talk with myself and pulled myself together, now I thought is the time to do a thorough inspection myself of the whole of the van and stop behaving like a spoilt child.

This is the top of the the light cluster trim on the near side clearly under compression and no longer flush to the body.
The offside is exactly the same and is the one from the picture above which again has cracked through compression.

PXL_20220920_160027335 (2).jpg

The offside has an indentation where it mounts to the body and no longer follows the natural line of the skirt as in this picture.
PXL_20220915_114547158 (3).jpg

The nearside light cluster a good 1/8th to 1/4 proud/gap to skirt.
PXL_20220920_155921828 (2).jpg

The offside bumper you can clearly see where the original bumper fitted, I had it confirmed by a coachbuilder that the bumper could not be adjusted and was not following the correct lines all the way through.


Top nearside windscreen trim
PXL_20220920_160109866 (2).jpg


I'll leave you to decide about the windscreen and I would honestly appreciate any of your comments because I am getting to the point I just don't know if its me being picky or not anymore🤷‍♂️

PXL_20221027_110031822.jpgPXL_20221027_110043857.jpgPXL_20221027_110049064.jpgPXL_20221027_110054784.jpgPXL_20221027_110101472.jpgPXL_20221027_110234129.jpgPXL_20221027_110234129.jpgPXL_20221027_105820707.jpgPXL_20221027_105840133.jpgPXL_20221027_105830908.jpg

Right I'll try to make this as brief as possible now.
I contacted the company concerned and sent pictures of the most recent damage I told them I no longer had any confidence in their abilities and I would seek out a professional to put the Cathargo back into the condition it was before they fitted the windscreen.
I have over the past few weeks taken the motor home to three different companies. two don't want anything to do with it and the third is not responding to my requests for a written assessment/quote.
I have now contacted Goeropean and explained my situation, I have asked to do a written assessment of what needs to be done so I am now booked in on the 7th of next month all at my expense which involves a 2hr drive in both directions and approx £100 in expences.

The sting in the tale came yesterday, which is I suppose why I have now put pen to paper so to speak.
All along I have kept the company informed every step of the way, and our communications have been I hope polite and professional.

I communicated to them on Tuesday of my decision to take the motorhome to Goeropean and yesterday got this reply.



Hello Mr Whittaker,



Sorry if there has been a misunderstanding. I am just trying to make you aware that it isnt a quote we need initially, we would need a written report as proof that we are at fault for the issues.

Only once we have this can the regional manager authorise any costs.


Maybe I'm making a mountain out of a molehill but I think the penny is beginning to drop that this could cost them a lot of money.
In no previous communication has there ever been any mention of "proof that we are at fault" I hope I'm wrong because I'm already stressed out to the limit and the thought of having to now go down the route of some sort of legal battle is not helping.

Sorry if I've bored you all but at least I feel a little better having got that off my chest.

I welcome any comments good or bad about my perception of the condition of my motorhome.(y)

Thanks

Les
 

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JockandRita

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Maybe I'm making a mountain out of a molehill
Absolutely not Les. After our home, (for most of us), our MH is the next largest financial outlay, and should be treated respectfully, by others we use to supply services or repairs to it. :(

Sorry if I've bored you all but at least I feel a little better having got that off my chest.
Not at all Les, and as the old proverb goes, "A problem shared is a problem halved."

I for one am very interested in your plight, hoping that it is soon resolved to your liking. I don't envy you possibly having to go down the legal route though, but I do wish you luck with the outcome. (y)

Re how your MH looks now since the work was carried out, I think I'd be in despair too, as our MH is my pride and joy, (as it was the previous owner's), and we both go to great efforts to look after our vehicles.
I certainly would not be happy with the standard of work carried out on your MH at all. :(

Good luck getting it sorted. (y)

Jock. :)

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barsteward
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Absolutely not Les. After our home, (for most of us), our MH is the next largest financial outlay, and should be treated respectfully, by others we use to supply services or repairs to it. :(


Not at all Les, and as the old proverb goes, "A problem shared is a problem halved."

I for one am very interested in your plight, hoping that it is soon resolved to your liking. I don't envy you possibly having to go down the legal route though, but I do wish you luck with the outcome. (y)

Re how your MH looks now since the work was carried out, I think I'd be in despair too, as our MH is my pride and joy, (as it was the previous owner's), and we both go to great efforts to look after our vehicles.
I certainly would not be happy with the standard of work carried out on your MH at all. :(

Good luck getting it sorted. (y)

Jock. :)
Thankyou:cheers:
 
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Steve and Denise

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Part 2

I got an email the next day agreeing to fit a new bumper, they also said it had been ordered and as soon as it arrived they would contact me to arrange to fit it and sort out the windscreen at the same time. About three weeks later a phone call came from customer service saying the bumper had arrived and could she arrange a date to fit it, so I was given a date and told the fitter would ring the day before to confirm their ETA.
I raised concerns about doing the work at my location as it's a communal car park at the side of my property, the ground is just roughly levelled land with road stone being the main constituent and various other different materials having been used to fill in some of the bumps and hollows that have developed over the years plus if it rains large pools of water develop. She was insistent that her team of professionals were used to those sort of circumstances and it would not be a problem.

The day to do the work arrived the fitter rang the day before and said he and a college from another depot would arrive about 10am they
arrived roughly on time one from East Yorkshire and one from Cumbria. They went to great lengths to reassure me as I was uneasy with the whole thing thy explained that they were both area trainers and had a total of over 35 years experience.

I decided that the best thing I could do was go back in the house and wait for them to inform me the when the work was completed, I have never liked being watched whilst working myself so off I trot. About 2.00pm I heard two loud bangs which sounded to me like a hammer against metal 🤷‍♂️ at this point I thought I should go out and have a look, I finished what I was doing put my shoes on and tried to appear relaxed. The two fitters were by this time stood a few feet from the front of the motorhome admiring their handy work, they spotted me and asked my to join in with their adorations as the work was now complete.

At first glance the bumper appeared to look good but I was unhappy about the way the windscreen looked. I must point out that during this whole process I hadn't sought anyone's opinion I have only had opinions from the fitters doing the work. They seemed genuinely pleased with the work they had done, and by now I am not only beginning to question my own judgement but am thoroughly fed up and a little intimidated really. So I agreed to accept the work done and off they went. I never even went close to the motorhome for the rest of the day I just felt so down.

The following day I took the dog out for his usual morning walk, I walked straight past the motorhome I just didn't want to look at it anymore, on the way back though I face the motorhome I cannot avoid it so glance at it and immediately spot something is wrong.
View attachment 681621

I am now becoming almost suicidal I took the dog in fed him and then sat down in despair, after about an hr I had a talk with myself and pulled myself together, now I thought is the time to do a thorough inspection myself of the whole of the van and stop behaving like a spoilt child.

This is the top of the the light cluster trim on the near side clearly under compression and no longer flush to the body.
The offside is exactly the same and is the one from the picture above which again has cracked through compression.

View attachment 681623

The offside has an indentation where it mounts to the body and no longer follows the natural line of the skirt as in this picture.
View attachment 681633

The nearside light cluster a good 1/8th to 1/4 proud/gap to skirt.
View attachment 681646

The offside bumper you can clearly see where the original bumper fitted, I had it confirmed by a coachbuilder that the bumper could not be adjusted and was not following the correct lines all the way through.


Top nearside windscreen trim
View attachment 681653


I'll leave you to decide about the windscreen and I would honestly appreciate any of your comments because I am getting to the point I just don't know if its me being picky or not anymore🤷‍♂️

View attachment 681657View attachment 681658View attachment 681661View attachment 681662View attachment 681679View attachment 681682View attachment 681682View attachment 681683View attachment 681685View attachment 681689

Right I'll try to make this as brief as possible now.
I contacted the company concerned and sent pictures of the most recent damage I told them I no longer had any confidence in their abilities and I would seek out a professional to put the Cathargo back into the condition it was before they fitted the windscreen.
I have over the past few weeks taken the motor home to three different companies. two don't want anything to do with it and the third is not responding to my requests for a written assessment/quote.
I have now contacted Goeropean and explained my situation, I have asked to do a written assessment of what needs to be done so I am now booked in on the 7th of next month all at my expense which involves a 2hr drive in both directions and approx £100 in expences.

The sting in the tale came yesterday, which is I suppose why I have now put pen to paper so to speak.
All along I have kept the company informed every step of the way, and our communications have been I hope polite and professional.

I communicated to them on Tuesday of my decision to take the motorhome to Goeropean and yesterday got this reply.



Hello Mr Whittaker,



Sorry if there has been a misunderstanding. I am just trying to make you aware that it isnt a quote we need initially, we would need a written report as proof that we are at fault for the issues.

Only once we have this can the regional manager authorise any costs.


Maybe I'm making a mountain out of a molehill but I think the penny is beginning to drop that this could cost them a lot of money.
In no previous communication has there ever been any mention of "proof that we are at fault" I hope I'm wrong because I'm already stressed out to the limit and the thought of having to now go down the route of some sort of legal battle is not helping.

Sorry if I've bored you all but at least I feel a little better having got that off my chest.

I welcome any comments good or bad about my perception of the condition of my motorhome.(y)

Thanks

Les
No I think you have a valid argument our last Carthago (used) had been fitted with a new screen badly so I cut out the screen cleaned it up and re sealed the pillars and along the top with the correct sealant and a bit of a wipe round with cleaning fluid (Hep) looked a 100 times better, but did take most of the day.
 
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Jul 22, 2017
492
801
Taunton, Somerset
Funster No
49,581
MH
A Class
Exp
Starting to understand
I feel your pain, i would not be happy with that work, & if it was me i would be pulling my hair out, but as i dont have any!!!! I am sure people with more experiance will be along shortly with sound advice. I do wish you all the luck though.

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Dec 31, 2010
2,464
5,407
Sunny South Shields
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14,797
MH
Malibu i500 A Class
Exp
Since 2010
I would be gutted if that was my pride and joy Les absolute bodge, was the replacement screen made by Bertone Les my van has the exact same screen as yours so must be used on quite a range of carthago, should be a easy enough to acquire a original replacement.
The foam on the inside is just a gap filler thought they would just replace that with new. 😤
 
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OP
barsteward
Oct 8, 2014
1,509
4,493
Todmorden
Funster No
33,748
MH
Compactline 143
Exp
I'm a newbie and always will be. You never know it all.
I would be gutted if that was my pride and joy Les absolute bodge, was the replacement screen made by Bertone Les my van has the exact same screen as yours so must be used on quite a range of carthago, should be a easy enough to acquire a original replacement.
The foam on the inside is just a gap filler thought they would just replace that with new. 😤
No there are no markings on the screen I don't think, but it most certainly isn't Carthargo.
Sad as I may be I just think there is no pride in workmanship these days. If you look like a soft touch they'll try and take you for a ride. If you don't look like a soft touch they won't take the job on.
Too much choice. ;)

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May 12, 2011
1,153
1,787
West Midlands
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16,388
MH
Hymer
Such a terrible issue with something that should not be that difficult. I had my A class screen replaced by Autoglass Specials, the two fitters not only knew their job but were brilliant in their work. Before they started, they brought the new screen to the van and made sure what they had was correct. Then they left the new one standing on a frame for nearlly an hour to get the temperature balanced. When fitted, they checked the gaps with a guage to confirm it was the same as the broken one and made sure all was ok with me before leaving.
 
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