Has anyone had experience of an aftermarket windscreen being fitted been unhappy with it and got it successfully replaced with OEM.?
I'm really sorry to learn of your experience with a cowboy windscreen fitter, and although my experience was less worrying than yours, I empathise with you 100%.I was horrified when I looked up at it, I could honestly have cried,
The picture as most I have taken don't truly reflect just how bad it looked.
Part 2I haven't got the insurance company involved yet apart from the fact they authorised the supply and fit.
To be fair to the company involved, they did promised to put things right and to a point they have, but their idea of putting things right and mine are two different things.
This will be quite a long story and I am not very good when it comes to writing/explaining on paper so please bare with me as I'm sure this will be of benefit to fellow Funsters in the future.
It all began back in May when I was washing the motorhome prior to the Stratford meet. Whilst rinsing it down after hand washing the windscreen suddenly made a loud ping and cracked right in front of the driver seating position.
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I contacted the insurance company who confirmed I was covered and gave me the number of the company they wished me to use.
I was put through to the call centre where after many minutes of assuring the operative that my motor home was most certainly not a Fiat Ducato Van she couldn't get her head round the fact it was an A Class and kept insisting it was Ducato Van.
I asked to be put through to a supervisor and again after several minutes of insisting I did indeed have a Ducato Van the operative eventually asked me to email some pictures of the motorhome so they could prove once and for all that I didn't own an A Class.
I decided to go ahead and attend the Stratford show as it wasn't obscuring my view and even if the crack ran further it was running to right hand side so shouldn't make matters any worse. I attended the show and returned but still had no response to the email, I decided to wait for a while to give them an opportunity to identify the windscreen.
A week later I rang the call centre again and obviously got a different operative a conversation very similar to the one above commenced and I was asked to send some pictures again.
Another week or so went by and nothing so I rang again only to be told that the job had been passed on to the regional office in Manchester and that I should ring the number that they then gave to me, rang that number and after the nowadays normal 1/2hr of some howling cat trying to emulate Les Dawsons piano playing party piece, interspersed with "We are currently experiencing unusually high Blah Blah" I got a person on the phone who at least new I didn't have a Ducato Van, he confirmed he had received the pictures but could not identify the motorhome/windscreen so needed more information ( I wanted to say "then why the hell didn't you inform me")
So he now sends me an email with instruction on how to measure a windscreen and enter the details on the form, anyone with an A Class knows that the windscreen has trim running down either side and so an accurate measurement is almost impossible without removing the trim. I measured the windscreen the best I could using guestimate for what I couldn't get to and returned the form.
another week or two goes by and I get an email saying my measurements are not accurate enough could I remove the trim.
It's worth mentioning at this point that with the first batch of photographs I had sent this.
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I am now getting quite annoyed after all the back and forth of emails and the passing of over a month I am still no nearer getting my windscreen replaced. I pointed out that I was not a windscreen fitter and if any damage was done who would foot the bill I also pointed out that they had plenty of photographs all the information on the body type chassis numbers etc etc and suggested it was time they sent a fitter out to determine what was needed.
The next day I got an email from customer relations who have been my main point of contact and still are during the rest of this whole sad saga. The email read that they had now sourced the windscreen but as it had to be ordered it could take a number of weeks they apologised and said they would email me as soon as it arrived.
I received an email the first week in July to say that the new windscreen had arrived at their Manchester dept and they would ring me shortly to arrange a date, which they did the same day and it was booked in for 9.00am on the Wed 13th of July ( god knows what would have happened next had it fallen on Friday)
I drove the motor home into the bay as directed and had brief word with the fitter who reassured me that everything would be perfect when I got back because he had driven up from Nottingham to do the job being the head trainer for the area.
I had about five hrs to kill so I had a walk along the canal and spent a couple of hrs in the Trafford Centre it was during the heatwave and was incredibly hot walking about never mind having to fit a windscreen, I arrived back at the dept and the motorhome was now outside
in full sunlight, the fitter was stood on a large metal framed step his head just about in line with top of the windscreen, he was sweating profusely and messing with the right hand side of the mastic which had long since gone off in the heat.
I was horrified when I looked up at it, I could honestly have cried,
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The picture as most I have taken don't truly reflect just how bad it looked.
I rather tersely said to him that "my motorhome never looked anything like that when it arrived here this morning" and at that moment my eye was drawn to the front bumper there were three protrusions sticking out of plastic like chapel hat pegs "and it certainly didn't come in with a bumper looking like that!" I said angrily.
There was silence for moment as the fitter looked down at the bumper blushed, grabbed a ratchet from his tool box and shuffled under the motorhome, he franticly worked away backing off the mounting screws that held the bumper on and the protrusions became less pronounced as he worked but with the now stretched plastic they were clearly visible.
Once again because of the sunlight the picture does not truly reflect just how bad it looked.
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So the young man apologised and explained that three spacers had dropped off when he loosened the bumper and he hadn't noticed them, I said to him I couldn't understand why he had to mess with the bumper after all it was the windscreen it came in for he said the bumper had to be loosened in order to get the light cluster trim off which in turn held the windscreen trim in place.
He assured me that he would contacted by customer service and they would resolve all the issues I had, well he was to be fair right about contacting me.
I was contacted by phone that evening and the customer service rep explained how they were a large company with a reputation to uphold and asked if I would at least give them the opportunity to put things right. I had calmed down by now and actually felt a bit ashamed of way I had spoken to the fitter.
I agreed to her request, and she said we'll get the bumper repaired for you and have a look at the windscreen. I declined pointing out that it didn't have a repaired bumper in the morning why should it have one now? (I may live to regret that decision) she then explained she couldn't make the decision about a new bumper and would have to consult the regional manager but would be back in touch.
I have decided to end it here for the moment, being a one fingered typist and not good at this sort of thing. (hence my usual one line replies) if you've managed to get this far and your still interested I'll continue in the morning because this is by no means the end of this ongoing saga.
Absolutely not Les. After our home, (for most of us), our MH is the next largest financial outlay, and should be treated respectfully, by others we use to supply services or repairs to it.Maybe I'm making a mountain out of a molehill
Not at all Les, and as the old proverb goes, "A problem shared is a problem halved."Sorry if I've bored you all but at least I feel a little better having got that off my chest.
ThankyouAbsolutely not Les. After our home, (for most of us), our MH is the next largest financial outlay, and should be treated respectfully, by others we use to supply services or repairs to it.
Not at all Les, and as the old proverb goes, "A problem shared is a problem halved."
I for one am very interested in your plight, hoping that it is soon resolved to your liking. I don't envy you possibly having to go down the legal route though, but I do wish you luck with the outcome.
Re how your MH looks now since the work was carried out, I think I'd be in despair too, as our MH is my pride and joy, (as it was the previous owner's), and we both go to great efforts to look after our vehicles.
I certainly would not be happy with the standard of work carried out on your MH at all.
Good luck getting it sorted.
No I think you have a valid argument our last Carthago (used) had been fitted with a new screen badly so I cut out the screen cleaned it up and re sealed the pillars and along the top with the correct sealant and a bit of a wipe round with cleaning fluid (Hep) looked a 100 times better, but did take most of the day.Part 2
I got an email the next day agreeing to fit a new bumper, they also said it had been ordered and as soon as it arrived they would contact me to arrange to fit it and sort out the windscreen at the same time. About three weeks later a phone call came from customer service saying the bumper had arrived and could she arrange a date to fit it, so I was given a date and told the fitter would ring the day before to confirm their ETA.
I raised concerns about doing the work at my location as it's a communal car park at the side of my property, the ground is just roughly levelled land with road stone being the main constituent and various other different materials having been used to fill in some of the bumps and hollows that have developed over the years plus if it rains large pools of water develop. She was insistent that her team of professionals were used to those sort of circumstances and it would not be a problem.
The day to do the work arrived the fitter rang the day before and said he and a college from another depot would arrive about 10am they
arrived roughly on time one from East Yorkshire and one from Cumbria. They went to great lengths to reassure me as I was uneasy with the whole thing thy explained that they were both area trainers and had a total of over 35 years experience.
I decided that the best thing I could do was go back in the house and wait for them to inform me the when the work was completed, I have never liked being watched whilst working myself so off I trot. About 2.00pm I heard two loud bangs which sounded to me like a hammer against metal at this point I thought I should go out and have a look, I finished what I was doing put my shoes on and tried to appear relaxed. The two fitters were by this time stood a few feet from the front of the motorhome admiring their handy work, they spotted me and asked my to join in with their adorations as the work was now complete.
At first glance the bumper appeared to look good but I was unhappy about the way the windscreen looked. I must point out that during this whole process I hadn't sought anyone's opinion I have only had opinions from the fitters doing the work. They seemed genuinely pleased with the work they had done, and by now I am not only beginning to question my own judgement but am thoroughly fed up and a little intimidated really. So I agreed to accept the work done and off they went. I never even went close to the motorhome for the rest of the day I just felt so down.
The following day I took the dog out for his usual morning walk, I walked straight past the motorhome I just didn't want to look at it anymore, on the way back though I face the motorhome I cannot avoid it so glance at it and immediately spot something is wrong.
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I am now becoming almost suicidal I took the dog in fed him and then sat down in despair, after about an hr I had a talk with myself and pulled myself together, now I thought is the time to do a thorough inspection myself of the whole of the van and stop behaving like a spoilt child.
This is the top of the the light cluster trim on the near side clearly under compression and no longer flush to the body.
The offside is exactly the same and is the one from the picture above which again has cracked through compression.
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The offside has an indentation where it mounts to the body and no longer follows the natural line of the skirt as in this picture.
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The nearside light cluster a good 1/8th to 1/4 proud/gap to skirt.
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The offside bumper you can clearly see where the original bumper fitted, I had it confirmed by a coachbuilder that the bumper could not be adjusted and was not following the correct lines all the way through.
Top nearside windscreen trim
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I'll leave you to decide about the windscreen and I would honestly appreciate any of your comments because I am getting to the point I just don't know if its me being picky or not anymore
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Right I'll try to make this as brief as possible now.
I contacted the company concerned and sent pictures of the most recent damage I told them I no longer had any confidence in their abilities and I would seek out a professional to put the Cathargo back into the condition it was before they fitted the windscreen.
I have over the past few weeks taken the motor home to three different companies. two don't want anything to do with it and the third is not responding to my requests for a written assessment/quote.
I have now contacted Goeropean and explained my situation, I have asked to do a written assessment of what needs to be done so I am now booked in on the 7th of next month all at my expense which involves a 2hr drive in both directions and approx £100 in expences.
The sting in the tale came yesterday, which is I suppose why I have now put pen to paper so to speak.
All along I have kept the company informed every step of the way, and our communications have been I hope polite and professional.
I communicated to them on Tuesday of my decision to take the motorhome to Goeropean and yesterday got this reply.
Hello Mr Whittaker,
Sorry if there has been a misunderstanding. I am just trying to make you aware that it isnt a quote we need initially, we would need a written report as proof that we are at fault for the issues.
Only once we have this can the regional manager authorise any costs.
Maybe I'm making a mountain out of a molehill but I think the penny is beginning to drop that this could cost them a lot of money.
In no previous communication has there ever been any mention of "proof that we are at fault" I hope I'm wrong because I'm already stressed out to the limit and the thought of having to now go down the route of some sort of legal battle is not helping.
Sorry if I've bored you all but at least I feel a little better having got that off my chest.
I welcome any comments good or bad about my perception of the condition of my motorhome.
No there are no markings on the screen I don't think, but it most certainly isn't Carthargo.I would be gutted if that was my pride and joy Les absolute bodge, was the replacement screen made by Bertone Les my van has the exact same screen as yours so must be used on quite a range of carthago, should be a easy enough to acquire a original replacement.
The foam on the inside is just a gap filler thought they would just replace that with new.