Truma UK's Service Centre, Foston, Derby.

Item details

Trumatic C6002 boiler (now obsolete).
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From making the initial query and appointment, right through to repairs being carried out, and driving away as a happy customer, I have to say that the service has been excellent.
The two engineers in the servicing bays certainly knew the product, and despite the Trumatic C6002 boiler being obsolete, many spares for this model are still available...................but only at the factory.

Getting Truma UK to sort out an ongoing problem, was definitely the right decision, thereby extending the life of our twenty year old boiler, whereas local Truma service agents when contacted, were unable to help in any way at all. :( Rita and I would be happy to recommend Truma UK's Service Centre at Derby, to anyone.

Cheers,

Jock. :)
Reactions: Jim

Latest reviews

Dismissive and unhelpful attitude
I thought that I had a major problem with my C34300 in our 2005 build van.
Rang Truma (apparently now at Dove Valley nr Derby). A Lady answered promptly but seemed to delight in telling me "that was no longer supported and they had no spares at al" asked if anyone had any spares and the answer was "we cannot make recommendations like that"
Subsequently see my review of A&R Electronic Developments at Cannock
Attitude
2.00 star(s)
Workmanship
1.00 star(s)
Aftersales Service
1.00 star(s)
Would you use this company again?
No
Unfortunately I can't leave a rave review.

Heating failed on a wet and cold holiday. Truma were hard to get hold of and took 2 days to return a phone call and I think they would not have done so unless the dealer pestered. They would 'get round to it when they could'

It was only about a failed room sensor. Something that could have been posted out and fitted in moments but overall the process took over 3 weeks and involved a round trip to my own dealer.

They did help the dealer resolve the matter eventually.
Attitude
3.00 star(s)
Workmanship
5.00 star(s)
Aftersales Service
3.00 star(s)
My new van came with a faulty heating system. Local dealers couldn't sort it. I took it in and they said that if they couldn't definitely diagnose and fix the fault they would replace the boiler. The fault was an unusual one that could have been one of 3 things, so to sdave me hassle they fitted a brand new boiler.
Cant fault the service.
Attitude
5.00 star(s)
Workmanship
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
West Country Motorhomes
Direct Motorhome Services
Rhino Installs
Diesel fired air or water heating systems for Motorhomes,

Item information

Category
Gas Equipment
Added by
JockandRita
Views
1,291
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Reviews
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Last update
Rating
3.75 star(s) 4 ratings

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