Southdowns Motorhome Centre

We feel confident that this company won't let us down.

We bought our vehicle in December 2017. The handover was really thorough and lasted as long as was needed. We had owned two vehicles prior to this one and so didn't need to cover everything in depth - having said that, the handover lasted around 5 hours. Lunch was provided and we felt really valued as customers. It was a very exciting day for us and everything was just great - no let downs.

We went back this week (March 18) for a couple of minor issues to be rectified. We were given a courtesy car and by early afternoon we were on our way home, everything having been fixed. The staff in the repairs section are extremely knowledgeable and helpful.

Bought our new Burstner A Class from Southdowns in 2015. Service and attention at point of sale was good and aftersales service in their purpose built on site workshop, excellant.
Unfortunately, the after sales comes at a huge cost. Last year I had annual checks and other works carried out by an alternative Burstner franchised dealer at almost half the price quoted by Southdowns.
I wanted a habitation check to incorporate a damp check ( as recommended by MMM) but they insisted on charging seperately and additionally for each. Other dealers incorporated one within the other as a matter of course. Other work quoted for was lost to them producing savings of over 50%.Their quote of £534 against a charge of £250 !
It's disappointing as we would prefer to have a good and reciprocal relationship with our dealer.

Got a great deal on our current MH. I currently have one small issue with the fridge which is dating from converter install. Southdowns have been quick and efficient with telephone service and offers to help are easily forthcoming. Staff we have encountered both in the showroom and in the service centre have been friendly, helpful and efficient and know their stuff.
Looking forward to our visit to the service centre on Wednesday to get the fridge issue fixed.
A very professional outfit.