CamperUK

Approx date of transaction
december 2015
I bought my last motorhome from Camper UK in 2015 and it was the best experience I've had to date.
Clear and transparent without playing with values to confuse you , like some i could mention in Glossop.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
May 2018
Spend the day there looking at their range of MoHo's. Had a chap spend at least an hour with us even though we couldn't make up our minds, no pressure at all.
I do own a Burstner and always go to them for parts and problems. I have always found them more than helpful and knowledgeable.
Still not bought a new van from them but highly recommended.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
4.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
January 2018
Thought it worth mentioning Camper UK at Lincoln.
Bought a new Carthago from them and have had a few issues (who doesn't with a new motorhome?)
I have to say that the way they deal with their customers is second to none. I know a few dealers that we have dealt with that could use Camper UK as a template for customer service. I think the one thing that stands out is how polite and professional they are in their approach to customers. If anyone is looking for a new van and it is a brand that they sell then I would have no hesitation in recommending them to anyone.
I have no connection with this company other than that I am a satisfied customer.
Paul
Initial Impression
4.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
June 18
This is the second order I've placed with this company that has gone not as it should (putting it politely)! Both times my emails asking for an update were ignored. I shouldn't be left wondering after 2 weeks where my parts are. If I could've found one of the parts I need elsewhere I wouldn't have placed the order at all after my first experience. It's really not that difficult. If the parts aren't in stock (they were according to their own website) then at least have the courtesy to let the customer know. Just like it says they do on their website. Obviously not.
I will certainly NOT make the same mistake again even though I need another specific Burstner part for my van.
Initial Impression
1.00 star(s)
Helpfullness and Attitude
1.00 star(s)
Handover
1.00 star(s)
Dealer Trustworthiness
1.00 star(s)
Aftersales Service
1.00 star(s)
Would you use this company again?
No
Approx date of transaction
April 2017
We have now had 4 new Motorhomes from them and when we are ready for the 5th we will go there again. Need I say more
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
March 2016
Have bought 2 vans from them, 1st was a Hymer Exis A class, went to Spain over winter and could not get on with van,on way home called into Camper UK and changed it for a Burstner 720 Soveirgn, lost 2 grand but happy with deal, have had a few problems withe the Burstner but never had a problem with having it sorted, even when we have called in on spec. Karen on after sales reception is very helpful and will always call you and keep you up to date with any jobs and progress. Would certainly recommend them for their customer attention and friendly staff
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
October 2017
Hi, just bought my Cathargo van from CamperUK. Have to say they are very helpful, letting you explore all the vans in your own time and answering all of the questions really well. They have tremendous workshop facilities and are recognized as one of the leading dealerships for Cathargo motorhomes. Overall, the purchase went reasonably smoothly - perhaps a little more communication from them would have been helpful... The handover was first rate, with the opportunity to stay the first night in their leisure park - check everything out and come back the following morning if anything is remiss. Have had the van nearly 3 weeks now, some 1300 miles on the clock and 6 overnight stays in different parts of the country, only one small issue - which we will get sorted in a week or so. Overall very good.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
4.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
June 2015
Purchased our Rapido 9097F from CamperUk in June 2016. our first MH and Camper uk experience did not disappoint. To begin with took time to explained the van in detail and went through all history and paperwork. Took for a test drive and was told come back when ready take as long as you wish.
We had already spent 12 months doing our homework and visiting other dealers. we knew what we wanted and I must say the guy at Camper was one of the better ones. Negotiating the deal was painless. When came to pick up van all our niggles had been fixed. Took it back for mot hab check and service recently. Had a snag list and all fixed no issues. Even took time to explain different service levels and recommended lower one. However took top service since our first one. Nothing was too much trouble expected one or two push backs on a couple of issues but nothing. Strongly recommended. All of their second hand stock appear to be quality unlike others I care not to mention.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
April 2015
Our first dealing with CamperUK was in April of 2015 when we part exchanged our previous Burstner Elegance for a new Elegance i800.
We not only got a good deal, but were treated very well in all aspects of the exchange, handover etc.
The handover was very thorough and they wouldn't let us leave until we were entirely satisfied and any obvious snags were dealt with.
Subsequent dealings, on warranty issues and servicing etc have all been excellent. We had an issue with the leather upholstery ( stitching) which the MD got involved in on our behalf and eventually resolved with Burstner.
Their communications are second to none and they have always come back or contacted me when they said they would.
I have recently changed van again and my only regret was that we could not stay with CamperUK.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: f6c
Approx date of transaction
2016-06-15
Bought a second hand hymer from them.
Nothing was too much trouble regarding after sales. I found them very helpful and would have no hesitation in using them again.
Large indoor showroom and other motorhomes outside.
They also have a campsite which holds 3 large rallies a year with marquee, bar and entertainment. Drinks were £2 each.
Anyone can purchase tickets to camp.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: f6c and Jim
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