One of the worst companies I have ever had the misfortune to have dealt with.
As with a lot of companies, they are okay while everything is going along smoothly, but the test is when the sh*t hits the fan.
I had a not at fault claim for which Adrian Flux increased my premium as I though at the time the claim was still being processed and not settled, but in fact the case was closed before my renewal was due.
They also increased my wife's premium on her car as she was a named driver on my policy.
After a few months of phone calls and not having the case file to hand, with the usual ring back and the person who is dealing with it is not in the office today, I was finally informed that the case was agreed as a no fault claim before my renewal was due, so I wanted a refund for the increased amount we had been charged on both policies.
To cut a long story short, it took neatly a year of being fobbed off with excuses and they only paid up when I threatens them with the ombudsman.
Wifey had insurance with Flux some years ago as the kids were learning to drive and regular broker (Chris Knott) don't touch the young uns.
Car park crash in Tescos, 3rd parties fault. AF claims department were utter sh!te. Dragged on so long I gave up in the end and we got it fixed and paid for it. Would never use them ever again even if they were a zillion quid cheaper.
Sadly we only know how good they are when we need them.
Another for AF been useless. Getting a quote online then they up it over £400, dont ring when they said they would and asking the same questions over and over. Also dont bother if you were lucky to retire early as there computer doesn't like it and throws a spanner in the works !