Adrian Flux

Item details

We specialise in a variety of niche motoring markets, including campers & motorhomes and our aim is to provide you with the lowest cost rates available.
Reactions: Andy Grisswell

Latest reviews

Administration
4.00 star(s)
I recently had an accident that wasn't my fault and Adrian Flux gave me the full amount I was insured I had very good service and I received the money promptly. needless to say I have insured my new motorhome with them
Claim Handling
5.00 star(s)
Customer Loyalty at Renewal
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Would you use this company again?
Yes
Administration
4.00 star(s)
Spoke with a chap called Chris could not have been more helpful or patient. Very happy with the price£230.01 when Saga were pushing nearly £100.00 more.
Customer Loyalty at Renewal
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Would you use this company again?
Yes
Administration
1.00 star(s)
Have had cover for 3 years, including breakdown cover. Competitive on price. Admin is terrible, though. It took several attempts to get details correct. Also I needed to transfer cover from one MH to another just prior to expiry date. Was shoved from one department to another, with long waits on the phone.

Co-incidentally I reviewed my paperwork a couple of days ago in anticipation of a forthcoming trip. I found a reference to an insurance endorsement that I didn't understand, so I queried it. They said my "car" was only covered for up to 30 days in Europe. I pointed out that the car was a motorhome and that I was astonished that only 30 days cover was included. I require at least 120 days. Today they quoted me an additional £120 or so for 90+ days cover. I'll pay the pro-rata excess this time, but I may well look elsewhere at renewal time.

I had to call out the breakdown folk for a flat battery, which I feared was due to a charging problem. I needed to travel 250 miles to get home, so needed assurance that the the charging circuit was working correctly. The guy who showed up after 2 hours was clueless. He said "I'm not a technical person". I had to insist on a replacement mechanic, which incurred a further delay.
Customer Loyalty at Renewal
3.00 star(s)
Helpfullness and Attitude
2.00 star(s)
Would you use this company again?
No

Item information

Category
Motorhome Insurance
Added by
Jim
Views
2,447
Reviews
8
Last update
Rating
3.75 star(s) 8 ratings

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