wheelchair access in to commercial shops

Discussion in 'Motorhome Chat' started by slobadoberbob, May 7, 2012.

  1. slobadoberbob

    slobadoberbob Read Only Funster

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    I have been following the debate on the disabled converted motor home that Chris posted on MHF .....

    This morning I went on the hunt for an RCD box.. boy are they big now... but I did a bit of research on line and looked at the various books I have .. screwfix, tool station, B&Q .. local A1 electrical trade shop.

    B & Q had no RCD equipment at all. But had flat and easy access

    Screwfix has a step that I cannot get up in a wheelchair

    A1 Electrical .. closed as bank holiday, but again a step I cannot get up

    Tool station flat and easy access

    Have had to order it for over night delivery and can return it with 30 days if I do not use it...

    But the point of the post was, it is interesting to note that while most shops and premises now comply with the Equality Act a fair few commercial premises do not. Why is it that these types of shops think they do not have to comply with the law? :Sad::Sad:

    I had honestly thought having to go in to a restaurant via the kitchens had ended. But it seems not.. a large company like Screwfix one would have thought would have complied with the equality Act..... so my £41 went to Tool Station.

    Bob
     
  2. bigfoot

    bigfoot Funster

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    Especially bad if the unit these places are in was a 'new build',more difficult with older properties. They do stretch the point regarding 'intending to' I think its comes under section 15 of the act.
    Or perhaps they do not consider disabled contractors.
     
  3. slobadoberbob

    slobadoberbob Read Only Funster

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    I think you have hit the nail on the head

    I think you have hit the nail on the head.. disabled contractors? no there cannot be any of those.... :Sad::Sad:

    Bob
     
  4. acting_strange

    acting_strange

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    What do you mean by "comply" Bob??....did you ask if they had ramps??
     
  5. Chris

    Chris Funster Life Member

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    You shouldn't have to ask though surely?

    You need to get in the shop to ask.

    I think it's really poor .
     
  6. pappajohn

    pappajohn Funster Life Member

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    Priorities Bob....

    locally to us is a sub post office and a bookies...next to each other.

    the bookies has a purpose built disabled access ramp....

    the post office has five steps and a door bell :Doh:

    but ring the bell and someone will come out to you, even if they cant get you inside.
     
  7. pappajohn

    pappajohn Funster Life Member

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    we recently re-wired the council's 'local community' office in one of the suburbs.

    originally a two storey block of flats that had a full renovation over the two floors with wheelchair friendly corridors and wide doors on both floors and a full disabled toilet facility on the upper floor, all at great cost to the public.

    excellent !!! except one minor hitch.
    the upper floor only had an external concrete staircase..two short flights and a half landing. :Doh:
     
  8. slobadoberbob

    slobadoberbob Read Only Funster

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    come across that sort of thing before

    It is not as strange as it seems, have come across that before.


    Bob:Sad:
     
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  9. slobadoberbob

    slobadoberbob Read Only Funster

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    yep that is the issue

    It breaches the Disabled Discrimination Act PART III section 19. 20 and 21

    But it all comes down to Reasonableness.

    OK they supply a bell.. with is out of reach... some have a ramp some do not.

    I still in T/Wells just now waiting for Sue that was in Iceland... I was parked out side a mobility aids store.. yes steps to get in.... in the window was a disabled blue sign saying a ramp was available... OK, not 100% but a step in the right direction.

    Bob
     
  10. slobadoberbob

    slobadoberbob Read Only Funster

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    unable to ask ...

    It is the type od store on an industrial estate.. steps to the front doors.. then it has a big sales display area and put your order on a form then the counter is at the back.. with all the young boys messing about..... how did I know? Sue went in... no one offered a ramp or to come out to me... just gave Sue the catalogue, which I already had... round corner to Tool Station £8.50 cheaper and I got in and discussed the issue with someone, who took the time to show me what was in stock... the item I wanted was at the main warehouse.. delivery free tomorrow... and if it is no good then I can return it within 30 days for a full refund.


    Bob
     
  11. pappajohn

    pappajohn Funster Life Member

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    that will be the highways departments fault Bob.

    you cannot build onto a public footpath/road under any circumstances.

    recently finished work at a junior school and a new entrance lobby was built between two other buildings.
    the glass front and door led directly onto the pavement and the ramp was to go along the front.

    then someone realised they couldnt build on the footpath so the frontage had to be rebuilt 3 mtrs further back and the ramp installed on that patch of land.

    architects....i've sh** 'em :Doh:
     
  12. slobadoberbob

    slobadoberbob Read Only Funster

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    This building has plenty of internal room

    This place has plenty of internal room to build a ramp and it is on a private estate.. just they do not expect wheelchair users to need to buy there goods it seems:Blush:


    Bob
     
  13. GJH

    GJH Funster Life Member

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    If the building was erected after the 1995 Act came into being there is no excuse at all for any barrier to wheelchair access.

    If I were you, Bob, I'd be firing off a strongly worded e-mail to the Kingfisher (B&Q and Screwfix) CEO, Ian Cheshire (ian.cheshire@kingfisher.com) describing your experience. The only way with some companies is to make them realise that it is their pockets which are suffering.
     
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  14. laneside

    laneside Funster

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    Two sides to every story

    When we had our equestrian/feed store we were threatened with prosecution unless we made our access suitable for disabled customers.

    We spent in excess of £5000.00 and in the following six years we never got a single customer in a wheelchair.

    The daft thing is if they had parked in our carpark and rang us or asked any other customer we could easily have accomodated them and would have been pleased to do so
     
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  15. Barclaybasher

    Barclaybasher Funster

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    A few years ago our local optician moved premises to a Victorian house which required change of use from a private dwelling. I took my wife in her wheelchair along for an eye test. The main entrance was up 2 steps, asked about access and told to use the side entrance. After pushing her accross a gravelled driveway 2 very narrow french doors were openned, furniture was moved about and we waited to see the optician. Finally we were called in for the eye test only to find the doorway was too narrow for a wheelchair !

    You'd have thought that apart from requirements for the 'change of use', common sense would tell an optician that it is fairly likely that quite a few of his patients would be using wheelchairs. We just haven't gone back since
     
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  16. slobadoberbob

    slobadoberbob Read Only Funster

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    I am sure you would do so BUT

    I am sure you would do so... BUT .. do you phone people and ask them to bring items to you in a car park? do you not like to browse and have a look what is in the store... do you just go and think OK need some pony nuts.. phone please bring me some pony nuts out I cannot get in.... but you may have then sold more if that person had got in.... how many disabled people have you lost before you complied with the DDA1995?

    I just make an observation.. not having a go at you.. people do not often think it all the way through.

    Bob:Blush:
     
  17. slobadoberbob

    slobadoberbob Read Only Funster

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    have sent him an email

    I have now sent him an email

    Bob
     
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  18. jhorsf

    jhorsf Read Only Funster

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    My dentist is at the top of a large flight of stairs no lift
    I have in the past had to cancel my appointment when not well enough to climb the stairs how do they get away with being an NHS dentist with this access ?
     
  19. slobadoberbob

    slobadoberbob Read Only Funster

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    This is by SWMBO... not me

    Right slobber has insisted I answer this one as unfortunately for me managing dental contract is my job!!!

    NHS Dentists are not employed by the NHS. Like your GP they are contracted by the NHS to provide a service but they are all independent contractors and those that have historically provided treatment for NHS patients have a contract. Dental contracts are not entered into lightly and are very limited by the resource available. If you have a concern regarding access then you should take it up with the practice and they should be able to offer alternative accommodation; in the real sense though they will probably direct you to your Primary Care Trust (PCT) who is responsible for providing healthcare for all the residents within its boundary. They will be able to tell you where there is a wheelchair accessible practice. This does not help those that cannot transfer from wheelchair to dental chair as most do not have hoists. If this is the case then your dentist should refer you to the community dental service who do have all the necessary provisions.

    Hope this helps......Sue.....she who is NEVER obeyed!!!
     
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  20. GJH

    GJH Funster Life Member

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    As I said in my earlier post, if a building was erected after the 1995 Act came into being there is no excuse at all for any barrier to wheelchair access. There is also no excuse for any organisation not to comply with the DDA.

    However, we also have to realise that a large part of the infrastructure of this country was built well before 1995. That is why the DDA placed a duty of compliance on people to "take such steps as it is reasonable, in all the circumstances of the case" for them to take. It does not require, for instance, that a business bankrupt itself to make changes or close/move premises simply because its existing premises cannot be made accessible.

    Each case has to be treated on its merits.
     
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