Tom Tom beware

Discussion in 'Motorhome Chat' started by david and ann, Mar 10, 2010.

  1. david and ann

    david and ann Read Only Funster

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    Ive just paid out £63.60 to download updates for my tom tom 1, trouble is it didn't download. After 3 hrs of a supposed 15 hr download it came up errors !
    And in the process its wiped the old west europe maps off the device. I have tried all customer service email addresses and they are all computer generated replies. Tried to phone English 0845 no. this morning to be told it was £1 a min and anyway not available. Now i have a £63.6 deficit and a useless bit on metal stuck on the windscreen !!!!!!!!!!!!!
    Anybody any ideas ?
    Cheers
    David
    ps will not buy another tom tom.:cry:
     
  2. williamb

    williamb Read Only Funster

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    did you not back your tomtom up before you started the new download.
     
  3. johnnerontheroad

    johnnerontheroad Read Only Funster

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    Did you pay by cerdit card if so contact them the will contact TOM TOM?

    Dave
     
  4. rainbow chasers

    rainbow chasers Read Only Funster

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    When i first bought mine it came with free camera mapping or similar - i typed in the code and it always came up as error.

    Year or so later, they sent me a mail, saying that i could have so and so extras added and updates for free - they never worked either!

    So they give nothing, just want your money!
     
  5. barryd

    barryd Read Only Funster

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    I went through this process a year ago and upgraded my aging TomTom. I had to fit a memory card and update all the operating software before buying and downloading the new map. And yes you are supposed to back it up first. (sorry not what you want to hear)

    However I did find TomTom support very helpful (I could have been lucky I suppose) and I didnt pay £1 per min. Is the number you are ringing 0845 161 0009?

    I think thats the main support number and should be local rate.

    Dont dispair all is not lost, if you have paid for a map then you will get it sorted I am sure. I know how you feel though it took me ages to get mine upgraded but you get there in the end.
     
  6. caz

    caz Read Only Funster

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    I had the same problem when we upgraded ours. Spoke to customer services who were very helpful - especially explaining that we hadnt lost the new maps - they were still there waiting to be downloaded - our problem was the connection which kept going on and off.
    Hope you get there in the end.
     
  7. johngee

    johngee Read Only Funster

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    If the download failed, I think you should be able to just download again from the same source, as the update will still be available. The last time I updated, the download was there for some time afterwards.
     
  8. pappajohn

    pappajohn Funster Life Member

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    check out david and ann's location barry....alicante, spain.:thumb:
     
  9. barryd

    barryd Read Only Funster

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    Oh I thought Alicante was near Newcastle!

    Well serves them right then for being in the sun while we are all freezing!

    Tell the Spanish ISP to put another Euro in the broadband metre or tighten the line and it should work!

    Sorry. I hope you get it sorted!:Smile:
     
  10. david and ann

    david and ann Read Only Funster

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    yes but to no avail david
     
  11. david and ann

    david and ann Read Only Funster

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    What bloody sun, its been a freezin winter here just like uk. -david
     
  12. Geo

    Geo Trader - Funster

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    Well were basking in sunshine:thumb:
    8 degrees at the mo, wheres me shorts:RollEyes:
     
  13. barryd

    barryd Read Only Funster

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    Hey it got up to a barmy 10 degrees in Barnard Castle today!! Everyone here has been so cold for months it feels like summer!! there was that summer feeling in the air! One person even smiled at me which is unusual in Teesdale in Winter.

    It wont last though.

    Sorry its been rubbish weather in Spain. Flipping shame to go all that way and not have decent weather and not be able to navigate your way out.:Smile:
     
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