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Deleted member 29692
Deleted User
Last week when we were in Italy I went to withdraw some cash from an ATM with my Revolut card, the machine had a senior moment and didn't give me the money but it debited from my Revolut balance.
I immediately sent a message via the support chat on the app. I had a reply within a couple of minutes asking for a few more details. They then had a look into it and replied again to tell me that it was a cock up at the Italian bank end, the money was in a pre authorised ring fence and it would automatically release itself back to me within 10 working days. Fine, no big deal.
This morning it's back in my account, 8 working days later.
This is really just a positive story about Revolut support via the app, they responded instantly, investigated quickly and what they said would happen did happen. Great service.
I've had this happen on occasion in the UK with debit cards. When something goes wrong after a transaction is pre authorised there's absolutely nothing your bank can do about it until the defined period ends so I'm happy with what Revolut told me. The only difference is that with UK transactions they usually release within 5 days instead of 10.
I immediately sent a message via the support chat on the app. I had a reply within a couple of minutes asking for a few more details. They then had a look into it and replied again to tell me that it was a cock up at the Italian bank end, the money was in a pre authorised ring fence and it would automatically release itself back to me within 10 working days. Fine, no big deal.
This morning it's back in my account, 8 working days later.
This is really just a positive story about Revolut support via the app, they responded instantly, investigated quickly and what they said would happen did happen. Great service.
I've had this happen on occasion in the UK with debit cards. When something goes wrong after a transaction is pre authorised there's absolutely nothing your bank can do about it until the defined period ends so I'm happy with what Revolut told me. The only difference is that with UK transactions they usually release within 5 days instead of 10.