Reverse judder

Discussion in 'Fiat' started by Johno, Oct 16, 2009.

  1. Johno

    Johno Read Only Funster

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    A few weeks ago after about 11 months ownership I noticed the dreaded reverse judder on several occaisions on my 2.3 new shape Ducato, so not being one to hang about I e.mailed Fiat at contactfiat@uk-central.com giving details of my problem, Fiat promptly replied asking for a few more details and said I would be contacted within 5 working days. After 3 days a lovely lady at Fiat HQ called Kay contacted me by phone and arranged for the remedial work to be carried out at the same time as the 1st service to make it more convenient for me. She informed me that the engine mountings, reverse gear, clutch damper and clutch would all be replaced and the work would take 3-4 days.
    I picked the MH up yesterday after only 2 days at the dealers and can report that all the problems have been fixed and the vehicle now reverses without a hint of a judder and no thump on starting and seems to be a better drive all round.
    The receptionist at the Fiat dealer let me have a peek at the invoice that will be sent to Fiat for the work carried out and it totalled just under £1200 with trade discount, this is why the work is only done on receipt of a complaint and not as a recall.
    To be fair I can only praise Fiat for the way they dealt with my problem. At all times I adopted a pleasant and friendly manner which was reciprocated and which seemed to pay dividends rather than an aggresive bullish attitude which invariably gets peoples backs up and makes them more awkward and unwilling to help.
    So if any of you Funsters have this problem contact Fiat on the above link and I hope your experience will be as positive as mine has been.
    John.
     
  2. 6pm Cowboy

    6pm Cowboy Read Only Funster

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    Good result. And as you say. treat others as you would like to be treated. (water babies ? )
     
  3. hilldweller

    hilldweller Funster Life Member

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    Are you one happy bunny !!

    And you must be 3 grand better off too.
     
  4. theresa

    theresa Read Only Funster

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    nice one glad to hear some one say some thing positive about fiat . having just got one our selfs. good luck and hope you have many happy times with your van :thumb::thumb::thumb::thumb:
     
  5. putties

    putties Read Only Funster

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    Had mine done today and cannot fault Fiat for the speed they carried out the work.

    Putties
     
  6. dshague

    dshague Funster

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    had ours done last week also its as you said no hint of a judder :thumb:
     
  7. jhorsf

    jhorsf Read Only Funster

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    Its nice to hear Fiat have sorted peoples problems out after saying for so long the vans were not faulty
     
  8. Spacerunner

    Spacerunner Read Only Funster

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    I, also, have just had my X2/50 'fixed'.

    My experience differs from the original poster as it took over a year to get the 'intervention' completed.

    After being shunted around by Fiat for over a year I phoned Fiat UK who then told me that my details had been forwarded to Fiat Italy just twenty minutes ago!!

    I was told that some parts had been sent to my local branch of Adams Morey who informed me that they were for another vehicle and Fiat would not allow them to be reallocated to me even though that customer was not having the 'fix' until later in the year.

    Adams Morey then took up the cudgels on my behalf and 'persueded' Fiat to relent.

    I do have to say in praise of Fiat that this work was done six months after my warranty had run out totally free of charge.

    Also all credit to Adams Morey of Portsmouth for their help and for completing a not straight forward job (another cog was chipped) very quickly and efficiently.
     
  9. DESCO

    DESCO Read Only Funster

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    Why praise Fiat they have done no more than they should have done in the first place provide you with something that works correctly. It has taken them a year in your case, some much longer to get round to doing what should have been done at the development stage. I would still never purchase a Fiat again.


    Dave:thumb::thumb:
     
  10. evans88

    evans88 Read Only Funster

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    Well done to Fiat. However, they better speak to their representatives at the Fiat stand at the NEC who had heard of a "very few cases of judder on the X250" and that there was absolutely no problems experienced by anyone with the 3 litre version. This is not the experience of just about every owner of these vehicles.

    Having slammed Fiat myself on this and other forums I've just ordered one on the Comfortmatic gearbox. Why I ask myself? The reason is that there is virtually no satisfactory alternative if you need a van with an automatic gearbox.
     
  11. hilldweller

    hilldweller Funster Life Member

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    Do not forget the thousands that did not bother complaining and thousands who traded in and Fiat have got off very lightly.
     
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  12. WillH

    WillH Funster

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    Still think it's the best base chassis made for the job, so do a lot of other people.

    Bill
     
  13. Munchie

    Munchie Funster Life Member

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    Agreed. :BigGrin:
     
  14. The Wallace

    The Wallace Read Only Funster

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    Just shows that you can con a lot of the people a lot of the time!

    Even Fiat admit (belatedly) that it is just not right and that some just cannot be fixed. Tell the owners of these vans how they own the best chassis for the job.
     
  15. Munchie

    Munchie Funster Life Member

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    I am one of the above. To be frank it's not a problem to me and never has been. I have had the "fixes" and it's still not quite right but in my view still the best chassis that's why it keeps winning the chassis of the year award. Have you ever driven one? Just in case you think I am inexperienced I was a driver electrician in the army, since then I have driven for Tarmac and also buses so I speak from knowledge. Would I buy another Fiat? Yes.:BigGrin:
     
  16. The Wallace

    The Wallace Read Only Funster

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    You cannot be serious.

    "it's not quite right"! " but it is the best chassis"?

    It keeps winning the chassis of the year award for reasons only known to those who make the awards and I doubt if any of the customers who still suffer judder and/or scuttle leaks are asked to vote.
    They are used because they are the cheapest.

    I have only driven one ( delivering for a friend and didn't need to reverse) but have read the comments of many who have and have personal contact (outwith any forums) with 2 ex Fiat owners. You dont actually have to be hung by the neck to know it is not a good idea.
    I am mystified by people who defend Fiat and thank them for fixing something that they caused, lied about and now say they 'can do no more'.

    Your experience of other vehicles is no doubt relevant to you.

    The distortion of the market caused by other bases becoming more popular has affected me by pushing up the price of non Fiat bases. Would I buy any Fiat - NO
     
  17. chigman

    chigman Read Only Funster

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    Good post and very accurate about fiat. I will never buy another one thats for sure.

    steve
     
  18. RichardnGill

    RichardnGill Read Only Funster

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    We are happy with ours. Its done 4,500 miles now with no problems what so ever.

    Its is miles better than the old cab Fiat, and we have had less problems with it than our last M/H which was a 2007 Transit 2.2. 130BHP.


    Richard...
     
  19. Munchie

    Munchie Funster Life Member

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    What always amazes me is the vitriol levelled at Fiat over this. The Transit has had "judder" problems (I believe in 1st gear") The Merc has had it's problems (take a look at the forums) Also why is it that those of us who are happy with our machines are pilloried? I now find that if I do not apply any revs until clutch is fully released then there is no judder. The van drives like a dream, no rolling about even when overtaken or overtaking lorries. The torque is amazing you can almost stop and still pull away in third gear. From one mail to Fiat everything has been done by them promptly and efficiently. I appreciate that some of the early reports were poor but in recent times they have got their act together. No company would research a problem reported by just a few but when more of us reported the problem steps were put in motion to try to resolve the problem. :thumb:
     
  20. DESCO

    DESCO Read Only Funster

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    Must admit am in total agreement with the above. I must admit I to am also mystified as to why people thank Fiat for mending their bad development work.



    Dave:thumb::thumb:
     
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