Problems with BT Vision

Discussion in 'Motorhome Chat' started by normanandsue, Aug 27, 2013.

  1. normanandsue

    normanandsue Funster

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    When we moved house I joined BT Vision for my Phone, broadband and TV but since joining I have had continual problems getting the I player programmes with them continuously buffering making it impossible to watch a programme all the way through.

    I wonder if any other Funsters are experiencing or have experienced similar problems with BT Vision.

    Norman
     
  2. BgClick

    BgClick Funster

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    I have BT Vision with BT Sport HD and its fantastic :)

    I am connected with BT Infinity... pretty quick like
     
  3. journeyman

    journeyman Read Only Funster

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    Have you done a BT Speedtest?
     
  4. keithcdb

    keithcdb Read Only Funster

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    Use speedtest.net for an impartial score.
     
  5. treetops1

    treetops1 Funster

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    BT for myself at the moment is appauling and spends most of the time buffering .I have had them dealing with my problem on and off for 3 months and four times failed to report back to me,after admitting its there fault .I am at the moment looking into getting rid of them and demanding 3 months money back .but not sure what system i can use.:Angry:
     
  6. keithcdb

    keithcdb Read Only Funster

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  7. journeyman

    journeyman Read Only Funster

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    I've had the full package for about 8yrs. Until a month ago, my max speed was 3megs. Although we still managed to use iplayer etc. Then I noticed the advert for BTinfinty...So we signed up, we now get around 28megs and bizarrely pay a couple of quid less per month.

    If your speed is low and your on non-infinity broadband and you have the old connection type phone socket, you can remove the legal part of the panel and connect directly into the internal socket, which normally increases your speed.

    http://www.kitz.co.uk/adsl/socket.htm
     
    Last edited: Aug 27, 2013
  8. treetops1

    treetops1 Funster

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    When mine works,i have had 150 pings DL .46mbps UP.26mbps in the last 12 years the most i have had is .5 of a gig.Needless to say i`m pi--ed off with them.:Angry:
     
  9. normanandsue

    normanandsue Funster

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    This is exactly where I am at the moment. Virgin seems to be OK but is not available where I live.

    If you fond an alternative please let me know.

    Thde tried to sell me BT infinity telling me I had to pay £30 for the engineer to come and install the box. I said no way - I have to pay £0 for you to fix a system that is not working?
    They then passed me back to our Asian friends who have all gthe tech skills but do not know how to reset the youview box.
    Pants does not come near to it.
     
  10. normanandsue

    normanandsue Funster

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    Just done speed test and these are the results
    download speed 1.48
    upload speed .35

    Don't know what this means but it appears low to me
     
  11. normanandsue

    normanandsue Funster

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    Just re plugged into test socket and got improved downlaod speed and no change in upload speed.

    Download speed 3.13
    Upload speed 0.36

    Will try and see if this cures the buffering on iplayer on TV

    Thanks
     
  12. normanandsue

    normanandsue Funster

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    Regret to say even with the improved download speed the i player is still buffering every few minutes.

    pffffft
     
  13. grumps147

    grumps147 Funster

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    Bt infinity and all speeds fast, bt homehub3. Everything else fine but 2 issues. Buffering on i players as you have, and should get but can't get BT sport.

    I have been sent a set of instructions to DIY re- boot the you view box but that as not worked. I am now 3 weeks without contact from their help desk unit that deals with it. We can't get virgin and I won't have sky so am stuck with BT.

    As soon as anything else comes along BT will be losing a life long customer, I have had enough of appalling customer service.
     
  14. keithcdb

    keithcdb Read Only Funster

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    Its disgusting how these massive companies get away with offer x but can only supply b-! My mother is going through the same with SKY after she wanted to leave but they offer their super fibre BB which is so bad its not funny!

    Some of the results are going back to dial up speeds! but they want BIG ££££'s :Eeek:
     
  15. tofo

    tofo Funster

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    You could try an email to the head honcho

    ian.livingston@bt.com ceo

    Worked for me not quite the same problem
    but he replied and got a minion
    To cure my problem

    :thumb::thumb::thumb:
     
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  16. normanandsue

    normanandsue Funster

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    Have done that now lets see what happens
     
  17. Richgj

    Richgj Funster

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    Gavin Patterson has replaced Ian Livingstone who has gone York for David Cameron as a trade minister.

    One other thought re your issue is the TV set top box hard wired or is it wireless as you may find a cable helps.. On my youview box it recommends this.
     
  18. normanandsue

    normanandsue Funster

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    Thanks for the news and the information - my youview box is wired.
     
  19. Terry

    Terry Funster

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    HI AS TOFO SAID CONTACT ceo -I GOT A REPLY WITHIN 3 HRS --not that long ago and all was sorted quickly by the lady who the boss told to deal with my problem :thumb:I had alsorts of probs but mainly with TALK TALK which caused probs for me to go to BT -nightmare but all sorted
    TTT probs here http://www.motorhomefun.co.uk/computers/67969-talk-talk-woes.html
    terry

    -
     
  20. robnchris

    robnchris Funster

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    bt infinity

    Have to say we are really surprised to read some of the comments here saying BT are not giving a good service.

    We were lucky in that we were in amongst the first in the country to have access to the Fibre Optic internet, only had one problem with the hub and they were out to fix the problem the same day we reported it.

    Our speed test gives us 73.00Mbps on downloads and 16.83 on uploads.
    4Gb films download in 10 mins depending on time of day of course, books download in seconds.

    We moved from Talk Talk to BT and there is no comparison to the better service we get from BT, we were often ofline with Talk Talk for 2 weeks at a time, obviously one size doesn`t fit all but todate we will be staying with BT.
     
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