- Feb 24, 2013
- 13,083
- 101,448
- Funster No
- 24,833
- MH
- Hymer S800
- Exp
- not long enough
Now I know there are much bigger things worthy of moaning about, but this was more of a minor annoyance, until I tried to mend it, now I am finding the customer service rather disappointing
Some time ago the clock in our Hymer S class stopped working, almost certainly only the 99p quartz mechanics on the back, but as I found out when you remove that the hands fall off and are captive inside the stuck on plastic front
So, try and find a new clock, asked Hambiltons at last service, they never got back to me, so eBay, Brownhills are selling some as part of their Hymer parts clear out, ordered, supplied, doesn't fit. Got an email from Brownhills to say it wont fit, Hymer have sent them the wrong clocks, returned for full credit (nice one Brownhills) I was going to write it off (£20)
Rang Lowdhams being my nearest Hymer agent, special order, needs to be prepaid £30, when arrived got exactly the same 'wrong' one that Brownhills had sent, wrapped in a Hymer bag with Hymer part number on though
So, emailed Lowdhams, they emailed Hymer, Hymer say it does fit, I know and repeat 'no it doesnt'. The lettering is also a totally different style to the adjacent dials, but I could live with that. In reality I doubt I ever look at the damn clock, but I do like things to work if fitted
Hymer repeat their claim that it does fit, and implying I should be grateful they have found an alternative, some of that may have been lost in translation but it is how it reads in their reply to Lowdhams
From: Huber Elisa [mailto:Elisa.Huber@hymer.com]
Sent: 28 August 2015 07:28
To: Parts Counter
Subject: WG: Hymer Parts 42081014
Hi Wayne,
Unfortunately the original clock isn’t available anymore at all.
We have searched a lot to find any replacement. We were lucky to find a clock which matches to the original part, though unfortunately there is no “HYMER” anymore.
But we accept this lack in design in order to be able to deliver a clock at all.
I’m afraid!
They did offer an alternative but when I read the spec it was 60mm dia mine is 100mm, they have had my serial number, so frustrating, made worse by looking in another funsters S class recently, 2013 registered I think, but still fitted with the same clock. I thought suppliers were obliged to keep spares for a few years
As I started I know it only a clock, but thank goodness it is, I am going to find a new quartz workings and live without the plastic front
Lowdhams have agreed to credit the 'wrong' clock but can offer no solution as Hymer insist it fits
Some time ago the clock in our Hymer S class stopped working, almost certainly only the 99p quartz mechanics on the back, but as I found out when you remove that the hands fall off and are captive inside the stuck on plastic front
So, try and find a new clock, asked Hambiltons at last service, they never got back to me, so eBay, Brownhills are selling some as part of their Hymer parts clear out, ordered, supplied, doesn't fit. Got an email from Brownhills to say it wont fit, Hymer have sent them the wrong clocks, returned for full credit (nice one Brownhills) I was going to write it off (£20)
Rang Lowdhams being my nearest Hymer agent, special order, needs to be prepaid £30, when arrived got exactly the same 'wrong' one that Brownhills had sent, wrapped in a Hymer bag with Hymer part number on though
So, emailed Lowdhams, they emailed Hymer, Hymer say it does fit, I know and repeat 'no it doesnt'. The lettering is also a totally different style to the adjacent dials, but I could live with that. In reality I doubt I ever look at the damn clock, but I do like things to work if fitted
Hymer repeat their claim that it does fit, and implying I should be grateful they have found an alternative, some of that may have been lost in translation but it is how it reads in their reply to Lowdhams
From: Huber Elisa [mailto:Elisa.Huber@hymer.com]
Sent: 28 August 2015 07:28
To: Parts Counter
Subject: WG: Hymer Parts 42081014
Hi Wayne,
Unfortunately the original clock isn’t available anymore at all.
We have searched a lot to find any replacement. We were lucky to find a clock which matches to the original part, though unfortunately there is no “HYMER” anymore.
But we accept this lack in design in order to be able to deliver a clock at all.
I’m afraid!
They did offer an alternative but when I read the spec it was 60mm dia mine is 100mm, they have had my serial number, so frustrating, made worse by looking in another funsters S class recently, 2013 registered I think, but still fitted with the same clock. I thought suppliers were obliged to keep spares for a few years
As I started I know it only a clock, but thank goodness it is, I am going to find a new quartz workings and live without the plastic front
Lowdhams have agreed to credit the 'wrong' clock but can offer no solution as Hymer insist it fits