Poor Hymer support, lucky it is only the clock

Discussion in 'Motorhome Chat' started by DavidG58, Sep 2, 2015.

  1. DavidG58

    DavidG58 Funster

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    Now I know there are much bigger things worthy of moaning about, but this was more of a minor annoyance, until I tried to mend it, now I am finding the customer service rather disappointing

    Some time ago the clock in our Hymer S class stopped working, almost certainly only the 99p quartz mechanics on the back, but as I found out when you remove that the hands fall off and are captive inside the stuck on plastic front

    So, try and find a new clock, asked Hambiltons at last service, they never got back to me, so eBay, Brownhills are selling some as part of their Hymer parts clear out, ordered, supplied, doesn't fit. Got an email from Brownhills to say it wont fit, Hymer have sent them the wrong clocks, returned for full credit (nice one Brownhills) I was going to write it off (£20)

    Rang Lowdhams being my nearest Hymer agent, special order, needs to be prepaid £30, when arrived got exactly the same 'wrong' one that Brownhills had sent, wrapped in a Hymer bag with Hymer part number on though

    So, emailed Lowdhams, they emailed Hymer, Hymer say it does fit, I know and repeat 'no it doesnt'. The lettering is also a totally different style to the adjacent dials, but I could live with that. In reality I doubt I ever look at the damn clock, but I do like things to work if fitted

    Hymer repeat their claim that it does fit, and implying I should be grateful they have found an alternative, some of that may have been lost in translation but it is how it reads in their reply to Lowdhams




    From: Huber Elisa [mailto:Elisa.Huber@hymer.com]
    Sent: 28 August 2015 07:28
    To: Parts Counter
    Subject: WG: Hymer Parts 42081014


    Hi Wayne,

    Unfortunately the original clock isn’t available anymore at all.

    We have searched a lot to find any replacement. We were lucky to find a clock which matches to the original part, though unfortunately there is no “HYMER” anymore.

    But we accept this lack in design in order to be able to deliver a clock at all.

    I’m afraid!


    They did offer an alternative but when I read the spec it was 60mm dia mine is 100mm, they have had my serial number, so frustrating, made worse by looking in another funsters S class recently, 2013 registered I think, but still fitted with the same clock. I thought suppliers were obliged to keep spares for a few years

    As I started I know it only a clock, but thank goodness it is, I am going to find a new quartz workings and live without the plastic front

    Lowdhams have agreed to credit the 'wrong' clock but can offer no solution as Hymer insist it fits :mad:
     
  2. Lenny HB

    Lenny HB Funster

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    First port of call for best responses would German dealers, well worth emailing a few may find one that has one lurking in their stock.
     
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  3. DavidG58

    DavidG58 Funster

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    A deep lack of empathy, let alone sympathy for my horology quandary, I am disappointed nobody has a spare clock tucked away somewhere :)
     
  4. Judge Mental

    Judge Mental Funster Deceased RIP

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    You need to breathe deep, sit back and chill. So what... would be my attitude to the situation.

    Will make yourself ill...Your becoming fixated over nothing man!:D

    Have you looked at getting it repaired...
     
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  5. haganap

    haganap Funster Life Member

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    Ooooohhhhh David, ,,your Hymer posts excite me. ..
     
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  6. DavidG58

    DavidG58 Funster

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    I was pretty much 'chilled' until I decided to change the clock :)

    Mending is not really a full solution as the plastic front is glued on and now broken by clumsy removal, :whistle: but as in my OP I will probably now buy a new quartz movement probably for pennies and live without the cover, which I have done for months now already

    The angst has been caused by Hymers inability to supply a part and then their refusal to accept that the part offered is wrong

    I am over it really, just sharing, as a forum is for maybe? Had it been a critical part it might have stopped a holiday maybe, depending on what we are prepared to do without I guess, but the wrong water pump or incorrect window could make a holiday more difficult, it was the principle I was highlighting (y)
     
  7. scotjimland

    scotjimland Funster Life Member

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    indeed.. like a reversing camera.. :ROFLMAO:
     
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  8. DavidG58

    DavidG58 Funster

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    You are really not taking this seriously are you :LOL::LOL::LOL::LOL::LOL::ROFLMAO::ROFLMAO::ROFLMAO::ROFLMAO::ROFLMAO:
     
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  9. s20hymer

    s20hymer Funster

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    you will get there in ...Time
     
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  10. Lenny HB

    Lenny HB Funster

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    How old is your Hymer David and how long would you expect a manufacturer to stock spares for?
     
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  11. Mr Mousy

    Mr Mousy Funster Life Member

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    You're meant to be retired and therefore have no need for time keeping devices.
     
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  12. gloworm

    gloworm Funster

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    Can you not get a "Second Hand" one.

    Sorry (n)

    Eric
     
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  13. Robert Clark

    Robert Clark Funster Life Member

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  14. ianandkath

    ianandkath Funster

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    time has stopped for some people
     
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  15. Judge Mental

    Judge Mental Funster Deceased RIP

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  16. phase3begins

    phase3begins Read Only Funster

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    Just glue the hands on. Will be right twice a day
     
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  17. DavidG58

    DavidG58 Funster

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    My MH was a 2007 build, but I was in a 2013 820S at a rally last month, fitted with exactly the same clock, so that boosted my expectations that they would still have one, if I owned the 2013 Mh and it failed I would not be pleased if they couldn't supply one under warranty let alone paid for

    If Hymer had said they couldn't get one I would be happier than being sold one which does not fit but they insist definitely does

    Its no big deal really but I wouldn't like to be waiting for something critical
     
  18. DavidG58

    DavidG58 Funster

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    Thanks Robert, will have a further investigation, I tend to go for the easy dealer option, maybe time to change who I trust / use (y)
    ]
     
  19. DavidG58

    DavidG58 Funster

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    I will presume the green smiley makes this a more 'fun' post than I first read, :unsure: you don't have to read or reply to my posts if you find them tiresome :(
     
  20. DavidG58

    DavidG58 Funster

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    The best of it is I don't even look at it, so just going to put the stopped clock back in MH minus its front cover :)
     
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