enjohn49
Free Member
Hello everyone. We collected our long awaited new Tracker FB (2014 Model) from Simpsons Motorhomes in Great Yarmouth on April 30th. What a great experience; probably the best hand over we have ever had. Nothing was too much trouble to explain, a couple of minor 'niggles' were put right, and we were on our way to the camp site. We spent a few nights at the Caravan Club site at the race course (highly recommended) to test everything out and start the process of identifying where everything had to go! The only thing that hadn't been checked was the sun awning, which I did on the Friday morning. This was sticking a bit on one side, so I phoned Simpsons straight away. They asked me to bring the vehicle back, only about 10 minutes away, and they would rectify the problem. This they did as soon as we arrived; some Silicone Spray and a cloth did the job! Back at the camp site we were having a cup of tea when suddenly the heating shut down, showing an error on the control panel! A quick call to Simpsons and a quick walk through of things to try, but they didn't work. We called in to them on our way home the following day, but despite their best efforts the fault could not be rectified. Since then we have had numerous phone calls from them, a new control panel sent through the post to try; but the fault just kept coming back. Simpsons have been phenomenal in their support. A driver was sent to collect our van and they took it back and found that a new PSU was required, which they duly fitted. The 'van was delivered back to us, but then a further fault on the boiler reared it's ugly head! They sent a technician out to us who completed the work after a few hours, plus a few more 'niggles' whilst here was here. Then, 20 minutes after he left the heating system shut down once more; showing the sane error code as before! Yet another driver has been to collect our 'dream' motorhome and is on it's way back to Great Yarmouth once more! Even though the fault still appears to be lurking among the electronics somewhere, I cannot fault the service we are being given. Simpsons have at least manged to keep our stress levels under control; well the odd bottle of wine or two has helped too! We are due to go away on a 10 day break in Devon this Thursday, so we have our fingers crossed the fault will be rectified in time!