Hymer Duomobil constant problems!!!!

Discussion in 'Motorhome Chat' started by Sandra Dennis, Jul 26, 2016.

  1. Sandra Dennis

    Sandra Dennis Read Only Funster

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    Has anyone else had problems with the Hymer Duomobil???? Mine has been a catalogue of problems since day one and the problems keep on coming. Every time I use the vehicle a new warranty issue arises. It is the worst purchase I have every made !!! I can honestly say I wished I had returned the vehicle straight away as unfit for purpose. It has less than 3000 miles on the clock and I really HATE IT !!!! Issues such as getting stuck on site because the steps jam, endless problems with the electrical 'brain' , needing a complete new set of wheels because the alloy breaks down, the sat nav jamming on and won't turn off, drains do not empty after warranty fix for stinking drains, front step continuing to open and shut despite door being shut, but to name just a few!!! I'm told that no one else has experienced this level of problems which actually doesn't make me feel better. Really had enough. Not the quality I was led to believe from Hymer. Anyone else's experience would be great to hear.
     
  2. JJ

    JJ Funster

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    Welcome to Fun.

    Hope you enjoy becoming a member...

    JJ :cool:
     
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  3. Theonlysue

    Theonlysue Funster Life Member

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    I would find out who the top person is at hymer and write a firm but polite email listing all the problems @ShiftZZ
    Else ask for your money back.
     
  4. My Dog Likes Fishing

    My Dog Likes Fishing Funster Life Member

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    Welcome to fun.

    I know it doesnt help but that's unusual to have so many faults on a good brand. If you do find the name of the top person pass it on. I 'd like to bring his attention to one of the dealers that are selling his brand.
     
  5. Khizzie

    Khizzie Funster

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    Sorry to say but hymer are starting to cut corners just like the rest of the trade. ..I am not a great lover of the hymer brand but I believe the best ones are the older ones.. So get onto hymer politely and ask for your money back or a replacement that is fit for purpose..
     
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  6. Forestboy

    Forestboy Funster Life Member

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    Unfortunately very true we recently looked at several new/newish Hymers with a view to replacing our 14 year old van. Have to say it wasn't a great experience especially when you consider the price of these vans, they were all of a far inferior quality to ours and very poorly put together certainly not worth the extortionate prices being asked. As much as we would have liked a new van we just couldn't justify the extra money for an inferior product so decided to spend a fraction of the money and have some refurbishment done on ours and so far very happy money well spent.

    @Sandra Dennis
    Personally as others have said I'd email the CEO and make your complaint and demand a full refund as the goods supplied are not fit for purpose.Probably won't get your money back but may at least get the thing fixed properly and the dealer will get his ass kicked by Hymer as unfortunately some dealers really aren't very interested once they've had your dosh.
    Good Luck(y)(y)
     
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  7. Wagoneer

    Wagoneer Funster

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    Welcome to Fun.

    If you are unhappy about the quality of the warranty work carried out by the UK Agent, suggest you contact the Hymer German representative responsible for the UK operation. Others will probably know his name and email address.

    He may suggest you take the van to Hymer HQ in Germany where they can give the van a thorough check over and sort all the problems.

    It may be inconvenient for you to do this but may be the only positive way forward. I've known other Hymer owners who have done this and have received excellent service.

    The Duomobile is a top of the range van and I'm sure Hymer would prefer to sort all the problems, rather than receive adverse publicity.

    The trouble with a high end van with all the bells and whistles is there is more to go wrong. I had a basic Hymer for 10 years and had no problems with the Hymer build quality.
     
  8. Wilderbeast

    Wilderbeast Funster

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    Hi Sandra
    Sorry to hear about your problems .
    We took delivery of ours May 2015.
    We have also suffered a few issues none serious but no less frustrating, prior to delivery the dealer fitted an alarm and made a pigs ear of the instillation,refitted correctly.
    kitchen draw locking system failed draws locked shut! Control panel replaced.
    Three of the skylight flys screens fell apart and replaced.(clip in cassettes)
    Kitchen splash back distorted replaced.
    Now at 9000 miles and heading home after 10 week tour fingers crossed nothing else ......!

    Our last van a Burstner Aviano suffered the wheel lacquer peeling and were replaced under warranty.
    Good luck with Hymer I hope you get a resolve
    D
     
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  9. nomadic

    nomadic Funster

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    The revised consumer trading act, I think October 2015, may be worth a look, as it gives you six months to return a new item, and claim a full refund.

    But a friendly "rebuild" at Hymer if offered would be the best.
     
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  10. john1953

    john1953 Funster

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    Next time try Swift, same problems but a few thousand cheaper although mine has been problem free,, fingers crossed.
     
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  11. Xabia

    Xabia Funster

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  12. Larrynwin

    Larrynwin Funster

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    Sorry and surprised to hear of your problems.
    Our B544 now has 2,400 on the clock and so far absolutely perfect (y)
     
  13. My Dog Likes Fishing

    My Dog Likes Fishing Funster Life Member

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    Disagree with the poster on the quality of new Hymers. We have had one since March 1st and the build quality is superb. Only problem has been a diesel leak that is a Fiat fault and the insect screen on the hab door needs retensioning. By far the best of the 5 vans we have had so far. A shame the dealer doesn't perform as well.
     
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  14. Mr Mousy

    Mr Mousy Funster Life Member

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    I will give you £10,000 cash and take the problem off your hands
     
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  15. Mr Mousy

    Mr Mousy Funster Life Member

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    Just checked the Hymer website it's a really lovely van. Stick with it as once the problems have been resolved it will give you many happy years.
     
  16. DavidG58

    DavidG58 Funster

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    we had a serious look while at TW with the headlight issue that I had nearly forgotten o_O, quickly decided it had too many fiddly things to do and move to make into a bed each night, loads of potential things to go wrong, not to mention the hassle

    sorry to hear about your troubles though, but sadly not surprised at the after sales issues
     
  17. GWAYGWAY

    GWAYGWAY Funster

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    Sorry to hear of your problems but, My new ML-I has been as good as gold, except one light has gone over the sitting area and it seems to be a special as the LED is soldered in and not a bulb, new one coming under warranty. And the straight line steering on the Motorway is somewhat odd it is very sensitive and appears to wander when the slipstream from a lorry hits it. The power steering on the Merc base is very light and the body roll makes me rock allowing the steering to feel unsure. It is supposed to have steering, sidewind assist but I do not know if it actually fitted. The Hymer press release say that it is standard, but I find no evidence. We both love her and think we have made the right choice although very expensive. The dealers however are a bit off, when I asked one for information I was told it WAS STRICTLY CONFIDENTIAL and I could not be told ANYTHING about the vehicle or the systems. Where the Solar lead was, was what I wanted to know. I will not be buying anything from them from now on even though they are the nearest and biggest. If you are really suffering difficulties from dealers the contact the factory and they might take it in there, and pay for your trip there to fix it.
     
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  18. Larrynwin

    Larrynwin Funster

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    We bought ours from Becks at Martham in Norfolk, extremely cooperative.
     
  19. peterc10

    peterc10 Funster

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    Sorry to hear about your problems. How long ago did you buy it?

    You will not be happy to hear that we bought a new Hymer B678 in November last year and are delighted with it. One or two minor niggles but all sorted out promptly by Becks, the dealer we bought it from.

    Larry beat me to it about Becks
     
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  20. Larrynwin

    Larrynwin Funster

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    Like you Peter, totally chuffed with ours (y)
     
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