Highbridge Caravans & Rapido

Discussion in 'Motorhome Chat' started by NickNic, Nov 24, 2015.

  1. NickNic

    NickNic Funster Life Member

    Joined:
    Jan 14, 2014
    Messages:
    5,435
    Likes Received:
    11,119
    Location:
    Kettering
    Just wanted to give a mention to the great people at Highbridge, especially their parts department.

    I noticed a minor weep on the shower mixer valve in my van which would obviously normally be a warranty issue. I decided though to find out how much a replacement was as I was sure it would be less than a tank of fuel and a day taking it somewhere for a warranty call.

    I didn't buy the van from Highbridge but I've used their parts department before and for a couple of reasons didn't want to go through the dealer (Wokingham) I bought the van from so I emailed the person I've dealt with before at Highbrige. As I thought the cost of a new tap was slightly less than the cost of a tank of fuel so I thought that's fine I'll just buy one. I happened to mention to Karen at Highbridge what the situation was and she suggested that she might be able to get it authorised as a warranty claim by Rapido and post it to me to fit myself. After a few emails and me sending a couple of photos this is exactly what she did. The new one arrived in the post this morning

    I didn't think I had a chance of getting it done on warranty without going to one of the Rapido agents and I would have been quite happy to pay for it so I'm very pleased.

    Highbridge have made nothing out of this but they've sorted it for me anyway. Superb customer service (y)(y)(y)





    I don't know if Adrian or Ross from Wokingham read this site but if so, gentlemen if I can get this level of customer service from a company I've not spent any money with why can't I expect similar from yourselves after the amount I spent with you?
     
    • Like Like x 17
  2. rosalan

    rosalan Funster

    Joined:
    Jul 12, 2013
    Messages:
    784
    Likes Received:
    680
    Location:
    Beds
    You cannot buy this sort of recommendation, Highbridge have gone out of their way to earn it. Well done Highbridge!

    Alan
     
    • Like Like x 3
  3. makems

    makems Funster Life Member

    Joined:
    Sep 23, 2011
    Messages:
    2,616
    Likes Received:
    10,677
    Location:
    Ingleby Barwick,,Teesside
    It's great and very encouraging to read recommendations like this.
    It's nice to know that there are some good apples in a barrel that is often described as rotten.
     
    • Like Like x 1
  4. mikebeaches

    mikebeaches Funster

    Joined:
    Feb 22, 2010
    Messages:
    960
    Likes Received:
    629
    Location:
    Bristol
    Very pleased to hear about your experience with Highbridge ...especially as I have a new Rapido on order from them. (y)
     
    • Like Like x 1
  5. iandsm

    iandsm Funster

    Joined:
    Jan 3, 2008
    Messages:
    1,542
    Likes Received:
    2,703
    Location:
    Suffolk
    Great that you got such service from Highbridge, good for them. Should we to assume, in the light of your last paragraph, you tried Wokingham first or that you didn't bother because you had some earlier problem.
     
    • Like Like x 1
  6. Judge Mental

    Judge Mental Funster Deceased RIP

    Joined:
    Sep 2, 2009
    Messages:
    6,782
    Likes Received:
    6,034
    Location:
    Sarth London
    When I look on European forums Radido support really stands out from the pack......Shame they don't do a lightweight A class that works @3500 from my perspective:(
     
    • Like Like x 1
  7. NickNic

    NickNic Funster Life Member

    Joined:
    Jan 14, 2014
    Messages:
    5,435
    Likes Received:
    11,119
    Location:
    Kettering
    Not an earlier problem as such, more of an earlier ignoring all attempts at contact. Nothing serious, just annoying, especially as I bought it from them originally.
     
    • Like Like x 1
Loading...

Share This Page