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Deleted member 29692
Deleted User
Just wanted to give a mention to the great people at Highbridge, especially their parts department.
I noticed a minor weep on the shower mixer valve in my van which would obviously normally be a warranty issue. I decided though to find out how much a replacement was as I was sure it would be less than a tank of fuel and a day taking it somewhere for a warranty call.
I didn't buy the van from Highbridge but I've used their parts department before and for a couple of reasons didn't want to go through the dealer (Wokingham) I bought the van from so I emailed the person I've dealt with before at Highbrige. As I thought the cost of a new tap was slightly less than the cost of a tank of fuel so I thought that's fine I'll just buy one. I happened to mention to Karen at Highbridge what the situation was and she suggested that she might be able to get it authorised as a warranty claim by Rapido and post it to me to fit myself. After a few emails and me sending a couple of photos this is exactly what she did. The new one arrived in the post this morning
I didn't think I had a chance of getting it done on warranty without going to one of the Rapido agents and I would have been quite happy to pay for it so I'm very pleased.
Highbridge have made nothing out of this but they've sorted it for me anyway. Superb customer service
I don't know if Adrian or Ross from Wokingham read this site but if so, gentlemen if I can get this level of customer service from a company I've not spent any money with why can't I expect similar from yourselves after the amount I spent with you?
I noticed a minor weep on the shower mixer valve in my van which would obviously normally be a warranty issue. I decided though to find out how much a replacement was as I was sure it would be less than a tank of fuel and a day taking it somewhere for a warranty call.
I didn't buy the van from Highbridge but I've used their parts department before and for a couple of reasons didn't want to go through the dealer (Wokingham) I bought the van from so I emailed the person I've dealt with before at Highbrige. As I thought the cost of a new tap was slightly less than the cost of a tank of fuel so I thought that's fine I'll just buy one. I happened to mention to Karen at Highbridge what the situation was and she suggested that she might be able to get it authorised as a warranty claim by Rapido and post it to me to fit myself. After a few emails and me sending a couple of photos this is exactly what she did. The new one arrived in the post this morning
I didn't think I had a chance of getting it done on warranty without going to one of the Rapido agents and I would have been quite happy to pay for it so I'm very pleased.
Highbridge have made nothing out of this but they've sorted it for me anyway. Superb customer service
I don't know if Adrian or Ross from Wokingham read this site but if so, gentlemen if I can get this level of customer service from a company I've not spent any money with why can't I expect similar from yourselves after the amount I spent with you?