Had tumble drier fire, now Hotpoint want to take drier away?

Discussion in 'Motorhome Chat' started by ambulancekidd, Sep 19, 2016.

  1. ambulancekidd

    ambulancekidd Funster

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    We've just had the rather unfortunate experience of our tumble drier going up in flames. Fortunately it lived in the garage, but it still took over four hours worth of dousing to get the fire totally out. Lots of smoke damage but with the exception of losing clothing & some of my tools swimming in water, no serious harm has been done.
    I've been following the story of these driers for a while & kept checking our drier number against the recall numbers, ours looked identical to the ones on the telly but it was never there, however after the mishap our drier just happens to be on the list of machines which needed "an upgrade to the filter". Oh joy, so Hazel calls their service number today, gets put onto India with the inevitable lack of understanding the nature of the problem. They eventually advise that "an engineer will be sent out to do the upgrade" errr no, there's no point. So to cut a long story short they eventually tell her that they will send an engineer out to pick the machine up for analysis & to ascertain "the cause of the fire?". We recently replaced the filter with a genuine part as the old one had a small hole, we immediately stopped using the machine until we'd fitted the new filter. The filter is cleaned everytime we use the drier.
    My view on this is that once they have the machine they could make up any cock & bull story & we've lost the evidence in the process.
    Have any of our forum members had this trouble & what are the general thoughts or opinion's, are we being over cautious? If its an "engineer" that's coming to see the machine, why can't they work it out where it sits?
    All thoughts will be gratefully received.
    The aftermath below.
    [​IMG]
     
  2. DavidG58

    DavidG58 Funster

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    very lucky escape, we have recently moved our laundry room upstairs, followed a friend of ours who pointed out that 95% or probably more in our case of dirty laundry is upstairs already, why bring it down to wash and dry??

    The results for us would have been so much more serious

    We are also nowhere near as good as you at cleaning our filters, on my way to do it now before bed (y)

    I hope it all works out for you, but TBH I would be buying another make of drier if I were you, even if a replacement was for free o_O
     
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  3. pyro

    pyro Funster

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    Ouch. I would contact your household insurance company, let them deal with Hotpoint and cover the cost of any smoke damage

    Remember that your insurers may want to see the machine that caused the damage
     
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  4. ambulancekidd

    ambulancekidd Funster

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    The trouble with choosing another is that there are about half a dozen manufacturers caught up in this nonsense. The official advice is that these driers are safe to use so long as you don't leave them unattended!!!
     
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  5. GWAYGWAY

    GWAYGWAY Funster

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    Why do THEY NEVER SAY clean the bloody filter out , remove the lint that collects and allows the overheating to happen. The faulty bit is the overheat switch not working. My wife didn't clean ours out and it cut out and she said it was faulty and wanted another. I let it cool down and cleaned out the blocked lint filter, that she never knew about, neither does anybody else that does not read the instructions
     
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  6. Wildbill

    Wildbill Funster

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    :rofl:
    I see the problem right away its obvious to me it was the weeman that notest it first
    To much chase on the peza ended up sticking to the drum build a peza oven:rofl:
    Bill
     
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  7. karl c

    karl c Funster

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    Our dryer has to filters. One for the lint and the second one gets any bits that slips past the first one. .
    When you pull out the first filter small bits of lint sites in the gap,but this get picked up by the second one. Both filters are easy to clean and there is three fliters so you all only just swop it, all very easy to do.
     
  8. Baycott

    Baycott Funster

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    @ambulancekidd im glad nobody was hurt and you got away with relativity little damage. As others have said, I would leave it to your household insurance to deal with. They should pay any claim and recoup from Hotpoint. I would not be happy letting them take the machine for "assessment"
    I'm fairly certain that most, if not all instructions will stress the importance of cleaning the filter before each use.
     
  9. The Wino

    The Wino Funster

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    As above I would def. check with the insurance first and be reluxctant to let them take it away. I would also keep all the details of the filter etc written down its so easy to forget if there are queations later. There may be questions about why the upgeaded filter was not done but it seems unrealistic to expect every consumer to look out for recalls of everything they buy.
     
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  10. Gromett

    Gromett Funster

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    As others have said, contact your insurance company and ask their advice.
     
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  11. buttons

    buttons Funster

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    I don't have this problem, I have a clothes line, drying in the fresh air gives much better and fresher results. (y)
     
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  12. DuxDeluxe

    DuxDeluxe Funster Life Member

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    .......and towels stiffer and coarser than those in a student hostel. (y)

    Most of our stuff is dried outside but towels are always at least finished in the drier
     
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  13. irnbru

    irnbru Funster Life Member

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    Looks like you had a lucky escape. I don't think I would accept a replacement. You would be better off getting g the cash and buying a gas tumble dryer. Much cheaper to run too.
     
  14. buttons

    buttons Funster

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    A son of a farmer worrying about coarse towels. You are going soft in your old age DD.;)
     
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  15. ambulancekidd

    ambulancekidd Funster

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    Try living on the west coast of Scotland & a drier becomes essential, its bliss on the two days a year when you can wash your bedding & line dry it, ohhh bliss.
     
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  16. ambulancekidd

    ambulancekidd Funster

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    Can't say that I've ever heard of a gas tumble drier. We'll certainly look into that, thank you.
     
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  17. irnbru

    irnbru Funster Life Member

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    Mums kn her 2nd but her 1st lasted for many YRS. She claims it's much cheaper to run and mum being the canny scot then I bet she's right. Know they are more expensive to buy though.
     
  18. crabman

    crabman Funster

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    plenty of Gas tumble dryers on the market my wife had one in her commercial business. she also had an electric dryer the Gas one was the best, reading your OP don't part with the dryer the insurers will need to check it out if you make a claim, anyway you should make a claim right off to the insurance company,
     
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  19. Bailey58

    Bailey58 Funster Life Member

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    We too had commercial gas tumble driers in business, in our case running off lpg.
     
  20. Jaws

    Jaws Funster Life Member

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    Our gas tumble drier lasted us for 28 years before it finally gave up the ghost.. It was replaced with an electric one that is no where near as good, costs more to run and I simply do not trust the bloody thing !
     
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