ambulancekidd
Funster
- Sep 23, 2014
- 10,371
- 28,397
- Funster No
- 33,478
- MH
- Swift Kon-Tiki 640
- Exp
- Since 1964 Gosh that makes me feel old.
We've just had the rather unfortunate experience of our tumble drier going up in flames. Fortunately it lived in the garage, but it still took over four hours worth of dousing to get the fire totally out. Lots of smoke damage but with the exception of losing clothing & some of my tools swimming in water, no serious harm has been done.
I've been following the story of these driers for a while & kept checking our drier number against the recall numbers, ours looked identical to the ones on the telly but it was never there, however after the mishap our drier just happens to be on the list of machines which needed "an upgrade to the filter". Oh joy, so Hazel calls their service number today, gets put onto India with the inevitable lack of understanding the nature of the problem. They eventually advise that "an engineer will be sent out to do the upgrade" errr no, there's no point. So to cut a long story short they eventually tell her that they will send an engineer out to pick the machine up for analysis & to ascertain "the cause of the fire?". We recently replaced the filter with a genuine part as the old one had a small hole, we immediately stopped using the machine until we'd fitted the new filter. The filter is cleaned everytime we use the drier.
My view on this is that once they have the machine they could make up any cock & bull story & we've lost the evidence in the process.
Have any of our forum members had this trouble & what are the general thoughts or opinion's, are we being over cautious? If its an "engineer" that's coming to see the machine, why can't they work it out where it sits?
All thoughts will be gratefully received.
The aftermath below.
I've been following the story of these driers for a while & kept checking our drier number against the recall numbers, ours looked identical to the ones on the telly but it was never there, however after the mishap our drier just happens to be on the list of machines which needed "an upgrade to the filter". Oh joy, so Hazel calls their service number today, gets put onto India with the inevitable lack of understanding the nature of the problem. They eventually advise that "an engineer will be sent out to do the upgrade" errr no, there's no point. So to cut a long story short they eventually tell her that they will send an engineer out to pick the machine up for analysis & to ascertain "the cause of the fire?". We recently replaced the filter with a genuine part as the old one had a small hole, we immediately stopped using the machine until we'd fitted the new filter. The filter is cleaned everytime we use the drier.
My view on this is that once they have the machine they could make up any cock & bull story & we've lost the evidence in the process.
Have any of our forum members had this trouble & what are the general thoughts or opinion's, are we being over cautious? If its an "engineer" that's coming to see the machine, why can't they work it out where it sits?
All thoughts will be gratefully received.
The aftermath below.